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“Excellent Resort” 5 of 5 bubbles
Review of Sheraton Kauai Resort

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Sheraton Kauai Resort
Ranked #5 of 6 Hotels in Poipu
San Francisco, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Excellent Resort”
5 of 5 bubbles Reviewed 2 May 2014

We just got back from Kauai last night. We stayed 8 days at Sheraton resort and I want to say Thank you to Sheraton team for making our stay flawless from the minute we checked in till the last moments when we checked out! The staff was always very attentive, helpful, friendly and smiley. The property is beautiful - you get everything you wish for: beach is great for swimming, snorkeling, surfing, paddle boarding, compared to Grand Hyatt where you can't surf or snorkel or pretty much do anything because of dangerous currents. Location is great too - you are a few minutes walking distance from 2 shopping plazas with restaurants, shops, etc. For those who really depend on Starbucks in the morning there is a Starbucks less than 5 min walking distance. There are 2 restaurants on the property: both of them were great. Lava is more casual - good for lunch. Rum Fire opens at night and offers some really good food and live music on most of the nights. I definitely recommend Sheraton for a family vacation, romantic getaway or whatever else you are looking for.

I also want to say a special Thank you to Bengie, a bartender from Rum Fire. He made our nights at the restaurant so special! We will see you again soon!!

Olga & Elena

  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Olga S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine L, Manager at Sheraton Kauai Resort, responded to this review, 5 May 2014
Aloha Olga S,

Mahalo for choosing Sheraton Kauai Resort for your accommodations in the islands and for taking the time to review your stay. We are so pleased to hear you had an excellent visit, and we appreciate you highlighting the resort's friendly staff, beautiful beach and great dining. Your comments regarding your experience has been shared with our team, and we will be sure that Benji is recognized for making a special impact on your stay. We look forward to warmly welcoming you back to Sheraton Kauai soon. Aloha.
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2,033 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (864)
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Regina
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 30 April 2014

We totally enjoyed our stay at the Sheraton Kauai. As Starwood Preferred Guest, we were placed in the SPG designated rooms area and had a spectacular ocean view plus we had the luxury of viewing the Monday evening luau from our lanai!
The room was clean and comfortable and food service was delicious.
This is by far our favourite hotel.

Room Tip: Pay the extra to get ocean front. The view is worth it as is being close to all the conveniences.
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Green Features: Love that they have a recycling program and options to for go daily linen changes
  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Colleen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 25 April 2014

We stayed here for 3 nights in a suite last week and had the best stay of all our Hawaiian vacation. The chose this particular resort due to its beautiful beach front location. The area it is situated in, the south of Kauai island, has the best weather for beach stays.
Booking from Australia we were expecting a 4 star resort. Upon entering the resort and seeing the room, the resort amenities, the polite staff and the location of the resort on a beautiful beachfront, we were very very impressed. We would like to give this resort 5 stars. We will certainly return.
The only downfall we found was when we were dining one evening at the Rum Fire restaurant we found our waiter, (an Italian looking tall man with heavy accent) quite fixated more on rushing us through our meal, quick to obtain his tip at the end of the evening. We were having a lovely meal and ordered what we particularly found appetising on the menu and he kept hovering over us upselling the meal choices eg: my husbands meat dish became 'surf and turf' because of the waiters urgence to try, My husband ended up not liking the 'upsized' meal served to him but we do not like to complain. All through the meal the waiter was stand offish towards us, possibly because we were Australian perhaps? Before knew it, the waiter was bellowing to us to have desert ordered and after we graciously declined he waked away quite rudely.
I will not allow this particular waiter to ruin our stay at the Sheraton Kauai,
As I wrote before we stayed 3 nights at this beautiful resort giving us 2 full days.
On one day we did a fantastic tour with Eric from Kauai Guided Tours which was very imformative.
The next day we gave ourselves a free day at the beach with hire of a beach cabana + service.
We left the island wanting to go back as we had left a beautiful hotel on a beautiful island.
10 out of 10.

Room Tip: Ask for room closer the beach. The views are amazing from your lanai.
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  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank 1travel24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northern Territtory
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 24 April 2014

We stayed here in March 2014 for 4 nights. We booked an ocean view room. We originally booked this hotel through Hawaiian Airlines as we wanted the points. But when we arrived apparently Hawaiian Airlines passed our booking to Orbitz, so was not impressed. I emailed the hotel several months ago asking for our check in to be early at 11am as we coming from another island and wanted to get the most out of our first day. When we arrived our room was not ready, i showed the email to the lady at reception she said that because we did not book directly through the hotel this is only a request. Check in was not until 3pm so we had to sit around and wait until check in time, what a waste of a day. We were not offered a changing room or anything, it was just too bad you will have to wait. What is the point of have a request section if you cant request anything???? We finally got our room and there was a constant buzzing noise, i think it was the swimming pool filter as our room was directly over the pool. Terrible..........but the view of the beach was nice. We went to the Rum Fire restaurant for dinner, we were certainly very concerned about eating here after all the bad reviews on TripAdvisor. But we were pleasantly surprised, i had some of the best scallops i have ever had. The service was great and the food was beautiful. The next day we tried the other cafe in the hotel, which was located next to the pool. It was terrible.....my partner had some chicken dish and couldn't eat it, i got a salad and it was just leaves and sauce. What a disappointment. Don't bother going here, go in to town or walk across the road to the local shops. There is a coin op laundry for each building which is great. I would not stay here again, which is sad but i normally love staying at the Sheraton hotels, just not this one. I completed an online survey from the hotel and got a email from the manager, what a joke i am sure it is the standard response they give all guests. Come to this hotel just for dinner and stay elsewhere.

Room Tip: Get ocean from but cliff side not beach side as the pool is so noisy
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  • Stayed March 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank 09carly09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine L, Manager at Sheraton Kauai Resort, responded to this review, 1 May 2014
Aloha 09carly09,

Mahalo for choosing Sheraton Kauai Resort for your accommodations in the islands and for taking the time to share your experience with us. All of our guests' feedback - both positive comments and areas for improvement - are important to us, and your comments have been shared with our team. With regard to your experience at check in, we do our best to accommodate our guests' requests whenever possible. However, we apologize that your room was not available prior to our regular check in time of 3 p.m. For guests with early arrivals, we welcome you to store your luggage and enjoy the resort facilities. Based on availability, we also invite our guests to make use of our hospitality room in the afternoons. We are pleased you enjoyed your dinner at RumFire Poipu Beach but apologize for the lapse in service at Lava's. Should you wish to discuss your stay further, please connect with a manager on duty at your convenience. We hope you will consider Sheraton Kauai for a future stay and hope for the opportunitiy to turn around your experience. Mahalo.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Earth, Texas
Level Contributor
34 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed 21 April 2014

Stay Time: 5 nights; April 5, 2014;
Cleanliness & Odors: No odors or scents detected; No cleanliness issues;
Service & Staff: Helpful when asked, but aloof; Front desk rarely smiled when we talked with them; The cleaning staff were the most friendly; Nobody volunteered info or to help, unless asked;
Sleep Quality & Beddings: Slept good; Bedding was clean; Need to clean and refresh room every day, else room gets musty;
Area Location: Free instant shuttle to places with 2 miles to go to two different small shopping centers; Otherwise, very remote;
Rooms- Location and Noise: Building 3, 2nd Floor, partial ocean view; No A/C fan noise; Occasional outside talking, if people walked by; Walls talked, could hear certain activity in adjacent rooms; Depending on other guests, you may need sound cancellers;
Breakfast Quality/Quantity: Sufficient quantity and variety, but nothing really special; Since in the same room as the bar, can be very noisy; Best get there early;

  • Stayed April 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
6 Thank shebSAM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine L, Manager at Sheraton Kauai Resort, responded to this review, 23 April 2014
Aloha shebSAM,

Mahalo for choosing Sheraton Kauai Resort and for taking the time to review your stay. We appreciate you noting that you slept well, that you found our facilities to be clean and that there were no major concerns during your visit. However, we were disappointed to see that your stay was less than satisfactory based on your rating. We warmly invite you to connect with our team as a learning opportunity to continue elevating our guest experience at the resort. We look forward to speaking with you. Mahalo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palos Verdes
Level Contributor
118 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed 19 April 2014

We recently returned from a fabulous two week stay at the Poipu Sheraton. Our king room was in the ocean front wing with fantastic views and peaceful, quiet surroundings. The room was well maintained and the bed extremely comfortable. It was very pleasant to awaken to the sound of the surf on the beach outside our lanai. Mornings would find us sitting outside watching whales migrating off shore or sitting in the poolside café having breakfast. From our greeting by the valet, the check in at reception, we were made to feel valued, welcomed guests. The staff was very friendly and helpful. This was our first stay at the resort in twelve years and it was nice to see that the resort was maintained in first rate condition. Our flight back to the mainland was early evening, well past check out time, but the staff offered the use of a hospitality room prior to our departure to change and freshen up for our return home. We could not have been more pleased with the service and accommodations provided to us. We will definitely return in the near future. When one compares the cost of the Sheraton to the other high end properties along Poipu Beach it's hard to beat the value received at the Sheraton.

Room Tip: Ocean front rooms on the west side of the property are quiet and provide excellent views.
See more room tips
  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank PalosVerdesAviator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Menlo Park, California
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 16 April 2014

My wife and I really enjoyed our visit. Compared to other hotels in the area, the Sheraton is closest to the beach and has excellent beach access from the rooms and pool area.
My wife is a SPG Gold member, and the hotel kindly upgraded us to a corner room with two balconies! Our room was large and had magnificent views.
The only awkward part of this hotel is the restaurant called Lava's. It seemed like we were out of sync with their schedule, and arrived too late for breakfast, too early for lunch, and too late for dinner. When we arrived on time for breakfast there was a 20 minute wait for a table, even though many tables were unoccupied. The buffet food was not well-tended, and I and other guests needed to ask the staff to replenish basics like yogurt and eggs.
We did not try the Rum Fire restaurant which has an amazing location but seemed to have rather stiff modern decor.
There are awesome restaurants nearby, including the Plantation Gardens restaurant right across the road and Brennecke's Beachfront Restaurant down the beach.
I highly recommend the Sheraton and look forward to going back there again.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank T C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Kauai Resort

Property: Sheraton Kauai Resort
Address: 2440 Hoonani Rd, Poipu, Kauai, HI 96756-9639
Phone Number:
Region: United States > Hawaii > Kauai > Poipu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Poipu
#4 On the Beach Hotel in Poipu
#4 Luxury Hotel in Poipu
#5 Romantic Hotel in Poipu
#6 Family Hotel in Poipu
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sheraton Kauai Resort 4*
Number of rooms: 394
Official Description (provided by the hotel):
The luxurious Sheraton Kauai Resort on Poipu Beach in Hawaii has the Hawaiian Rainforest Spa, water sports, two pools, a weekly Auli'i Luau, and 50,000 sq ft of indoor/outdoor meeting and event space ... more   less 
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Also Known As:
Sheraton Kauai Hotel Poipu
Sheraton Poipu
Poipu Sheraton
Sheraton Kauai Resort Poipu, Hawaii

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