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“A Good Hotel In A Sea of Great Ones”

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Sheraton Kauai Resort
Ranked #6 of 7 Hotels in Poipu
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“A Good Hotel In A Sea of Great Ones”
Reviewed 10 June 2014

Sheraton Hotel staff has always treated me well. Frequent customer so upgrades are pretty standard. Visited friends at other hotels such as the Hyatt and Marriott and the ammenities at those hotels were much more impressive. Nicer pools and lots more activity.

Room Tip: On the south beach so the southern rooms have the views.
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  • Stayed June 2014, travelled on business
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Helpful?
2 Thank Eric K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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New York City, New York
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 June 2014

Stayed here to celebrate our engagement. Yes, I am SPG Platinum, but the staff treated us above and beyond what they're supposed to - I was upgraded 2x, including to likely the best suite in the house. Beyond the incredible sights and surroundings and delicious food options on-site and nearby, the staff helped make this a truly impeccable vacation. Thank you!

  • Stayed December 2013, travelled as a couple
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Thank jbs342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Highland Village, Texas
Level 6 Contributor
253 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
Reviewed 8 June 2014

We only stayed two nights on the south shore, but thoroughly enjoyed our stay at the Sheraton. Paid for a garden view room, but upgraded to an ocean view with our starwood points on the second night. I'll include pictures of both rooms. In our experience, aside from the 'ocean view', the only differences that the ocean view rooms offers are: proximity to the beach/main pool/restaurants, a four-poster bed frame, a larger bathroom and closet, and a slightly larger room. Weigh that as you may. Honestly, I recommend either room. Garden view is a nice way to enjoy the resort and the south shore, in a nicely appointed room, while saving a bit of money for other activities. The gardens are lovely, and I took many pictures of all the flowers on our way to and from the room. Ocean view- well, it's all about the view. The ocean is yards away. Get take-out and watch the sunset from your balcony as you enjoy your evening meal and listen to the waves crash against the rocks as you fall asleep.

We arrived on a Monday evening, and the luau was just about to start while we were surveying the grounds. We spent the next hour lounging on pool chairs enjoying the music. You can see the show from the pool, and compared to other luau's that I've been to, I think this show is worth the price of admission (obviously my opinion is based solely on the entertainment value, not the food).

If you like to stay active during vacation, the grounds are extensive enough for beautiful winding walks (sunrise walks while you combat jet-lag if you so desire!). If you are a runner, ditto, and you can extend your route through Hoonani Road (to remain on sidewalks or pavement, you will have to rely on "laps", but still a great run). Poipu Shopping Village is an easy walk from the Sheraton, where you can find more dining options without having to move your car.

The "resort fees" includes daily classes such as ukulele, lei-making, etc. We took the lei-making class. Worth the resort fee for that day- loved it. Met June, public relations director, during Tuesday social hour- a Sheraton gem.

The main pool is located right on the beach, making for a very relaxing mood (obviously this is dependent on the kid factor though). The pool's design incorporates lava rocks into the setting, which is a nice touch to blend an ordinary resort amenity into it's surrounding environment. I was also pleased to see a pool-side lift chair into the pool- access for all that would like to enjoy the water.

  • Stayed August 2013, travelled as a couple
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Helpful?
3 Thank Moments4Life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 June 2014 via mobile

The Sheraton was exactly as was expected. Lovely hotel, great and helpful staff. They were so helpful with organising excursions. Only downfall is that there was no bar at the hotel after 6pm unless you drink in the restaurant. Special mention to Maiko at the activities desk, she was amazing!

Stayed June 2014, travelled as a couple
Helpful?
Thank Jennymccann7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, AB
Level 5 Contributor
77 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 4 June 2014

My wife and I spent 8 nights at the Sheraton Kauai in Poipu. The property came highly recommended by friends who stayed at the resort a few months prior. Overall, we had a decent experience. The property and its onsite amenities are geared to families and we were fully aware of our decision to take an anniversary vacation in the middle of both Canadian and US Spring Break--lots of kids which was all good.

We had some initial hiccups during our first few days at the resort. Room was not ready at the 3pm checkin time indicated and concierge staff were of little help if it involved them having to pickup the phone or leave their desk to do just about anything. By day 2 of our trip, I had enough of the lack-luster service and decided to speak to a Manager to preserve what was left of our anniversary vacation in beautiful Kauai.

Blaire Dela Cruz turned our average stay at the Sheraton Kauai into a great, memorable one. Blaire and her devoted team of guest specialists went out of their way to make our anniversary and the remainder of our stay, truly exceptional. On our anniversary, Blaire put together a beautifully written card and a small gift to congratulate us which was really wonderful. Blaire's attention to detail and unwavering commitment to going 'above and beyond' was duly noted and most definitely appreciated. Undoubtably, Blaire has a bright future ahead with Starwood. We're fans of this exceptional manager.

Property PROS //
- Incredible ocean-front location
- Best location in Poipu to watch a sunset--hands down!!
- Blaire Dela Cruz ---above and beyond manager extraordinaire
- Free bike rentals to tour the area!
- Proximity to local shopping, great restaurants, etc. (walking distance)
- newly renovated rooms were very nice.
- worth the $$ to updgrade to full ocean front room!!! (amazing balcony sunsets)
-room service was great, friendly

Property CONS //
- Lazy concierge staff
- tired property in general
- restaurants were sub-par for evening dining
- poolside staff were unbearably slow and inattentive to guest needs
- towel trade in service was badly organized with long lines often
- pool and hot tub were often dirty / cloudy (wife wouldn't go in either b/c of this)

Overall // We'd go back to Kauai in a heartbeat as it is truly our favourite Hawaiian Island however not to this property. We need a Westin in Kauai!!

Room Tip: Ocean Front all the way!!
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  • Stayed March 2014, travelled as a couple
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Helpful?
2 Thank PassionDrivesSuccess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reno, Nevada
Level 3 Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 June 2014

What an awesome setting with oceanfront rooms. The beach and steady surf provide a pleasant smooth background for just relaxing and watching the surf roll in. There is a pool area surrounded by deck chairs lying pads and cabanas. Service could not be better.

Room Tip: Ask for an ocean front room on second to fourth floor
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  • Stayed June 2014, travelled as a couple
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Helpful?
Thank GeorgeS200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine L, Manager at Sheraton Kauai Resort, responded to this review, 4 June 2014
Aloha GeorgeS200,

Congratulations, and thank you for choosing Sheraton Kauai Resort to celebrate your honeymoon. We are pleased that you enjoyed the resort's oceanfront setting, amenities and the warm aloha from our team members. We wish you many happy years together and look forward to welcoming you back to Sheraton Kauai in the future. A hui hou.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 June 2014

Beautiful resort, magnificent rooms in the building next to the beach, beautiful beach, nice to snorkel in, excellent gym, Starbucks on property (very convenient), starbucks coffee in the rooms, very romantic in the evening, beautiful sunset, fires everywhere, loved this resort. Mon. and Thus. they have the laua show, you can watch from the pool even if you are not up to a buffet for dinner.

Room Tip: ask for a room in the building closest to the ocean. Some building are on the other side of the roa...
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  • Stayed May 2014, travelled as a couple
    • Rooms
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Helpful?
Thank Shosh A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Kauai Resort

Property: Sheraton Kauai Resort
Address: 2440 Hoonani Rd, Poipu, Kauai, HI 96756-9639
Phone Number:
Region: United States > Hawaii > Kauai > Poipu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Poipu
#4 Luxury Hotel in Poipu
#5 Romantic Hotel in Poipu
#5 On the Beach Hotel in Poipu
#6 Family Hotel in Poipu
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sheraton Kauai Resort 4*
Number of rooms: 394
Official Description (provided by the hotel):
The luxurious Sheraton Kauai Resort on Poipu Beach in Hawaii has the Hawaiian Rainforest Spa, water sports, two pools, a weekly Auli'i Luau, and 50,000 sq ft of indoor/outdoor meeting and event space ... more   less 
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Also Known As:
Sheraton Kauai Hotel Poipu
Sheraton Poipu
Poipu Sheraton
Sheraton Kauai Resort Poipu, Hawaii

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