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“Great views and very good service!”

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Sheraton Kauai Resort
Ranked #6 of 7 Hotels in Poipu
Los Angeles, California
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great views and very good service!”
Reviewed 5 July 2014

My husband and I enjoyed our stay at The Sheraton Kauai - great experience, gorgeous views, and clean relatively rock free beach.

Neither of us had ever been to Kauai, and some friends had suggested the Marriott or Hyatt, but we opted for the Sheraton as we try to stay in Starwood hotels when the opportunity arises. After doing our homework and reading reviews, we booked an ocean front room with a balcony - well worth the up charge of $100/night from the garden view rooms. From check in to check out, no complaints about this property. When we arrived at the hotel a bit early for check in, we were told our room was available and we were able to check in immediately. I'd booked the reservation under my maiden name and asked that they change the reservation to my married name so my husband would not be called "Mr. maiden name" for the duration of our visit. The front desk staff was not able to make the change to the reservation but clearly noted the name change and my maiden name was not mentioned again during our visit (my husband was very pleased with this!).

Our room was clean and looked like it had been renovated relatively recently. The view was spectacular - my husband spent several hours sitting outside listening to the waves and enjoying the breeze. The internet worked well in the room and on the balcony.

The fitness room was clean - I ran two of the days, and the treadmills were in good repair/new-ish.

We very much enjoyed our time at the pool/beach. While it would have been nice to have chairs on the beach, we didn't mind the 30 second walk across some grass to get to the water. The beach was clean and relatively rock free - much different than our other experiences on the island later in our trip. The pool service was great, the server was very attentive and ensured that we had water to drink all day long. The cocktails were good and the food was above average for poolside fare.

We ate in the restaurant our first night on the property and very much enjoyed the view and the food. Our server was good - attentive but not annoying. This was one of the top three meals we had while on the island.

We did use the concierge service to book a luau and they were helpful. The valets were quick to get our car when we called down - we never had to wait.

This is a huge property, but we honestly did not realize that until we were reviewing the specs after we left. The stay felt relatively intimate and we would definitely return if we went back to Kauai!

Side comment....I did wake up in the middle of the night to use the bathroom and nearly stepped on a fairly large cockroach - but the Hawaii is tropical...and I've had the same thing happen in Texas. Happens! We made certain nothing was on the ground and wore flip flops when we got up to use the bathroom in the middle of the night the next few evenings. :)

Room Tip: Definitely worth the up charge for an ocean front room. Ocean view rooms may be a bit far from the w...
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  • Stayed June 2014, travelled as a couple
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Helpful?
2 Thank cookcour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Wildberg, Germany
Level 5 Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 July 2014

Me and my family (parents and brother) had an absolutely amazing stay at the Sheraton kauai Resort. It was the first time in Kauai for us and it was the first place we stayed coming to hawaii. It also was around my 30th birthday.
Our rooms were really spacious, the bed was very comfortable, bathroom was very clean and air condition worked fine.
We had a ocean view room, which is what I recommend. The view was great. Plus we also had the pool area right in front of the balcony.
The pool was really great, very good tempered and relaxing. There was a drink special in the afternoon too, which was great.
On the morning of my birthday, the staff was super friendly, gave me a card and I got a big birthday ice cream/cake bowl on the house.
We also booked the Luau that evening which was great as well.
The weather on this south side area was perfect and the distances to the waimea canyon and taking a boat tour up to the Napali coast was perfect. The distance to the north is quite far though, but that's just how it is.

  • Stayed September 2013, travelled with family
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Helpful?
3 Thank Joerg H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 July 2014

We were in Kauai for a week for our beach wedding and honeymoon. We were in the 100 building and our room had an amazing view of the ocean. We were so excited. The first night there, my husband got up to use the restroom and saw a good-sized cockroach skitter across the floor. Ok, Ok, we are in the tropics. We decided to let it go. Not much later, another one crawled on him in bed. That's when we called and the front desk said they would spray the room. There were no other rooms available. Unfortunately, we found more in the next few days. We were never able to totally relax and get over the creepy-crawly feeling.

The service was mixed. The guys up front were very friendly and helpful. The front desk staff never smiled and seemed unhappy to be there. There is a resort fee of $30 which includes bottles of water. I had to ask the front desk for our water because housecleaning told us they were "out". We asked to use the hospitality room because we had a very late flight. The woman at the front desk gruffly told us we had exactly 30 minutes to use the room to clean up. She handed us the key at 4:15 and then the clock started ticking.

The view from our room was fantastic, but I couldn't help feeling disappointed. I won't stay here again and can't recommend it to anyone else.

Room Tip: The only rooms worth the expense are the ocean view rooms in the 100 building. I can't imagine s...
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  • Stayed June 2014, travelled as a couple
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Helpful?
4 Thank brightbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine L, Manager at Sheraton Kauai Resort, responded to this review, 4 July 2014
Aloha brightbee,

Congratulations on your marriage and honeymoon, and mahalo for choosing Sheraton Kauai Resort. We appreciate you taking the time to review your stay and are sorry to read that your expectations were not met during your visit with us. Our guests' comfort is a top priority, and a pest control program is diligently implemented . We apologize for the discomfort you experienced with regard to bugs found in our tropical environment. Further, we are sorry for the inconsistency in service with regard to staff friendliness and bottles of water that should have been provided. Your comments have been shared with our team so that we may continue to elevate the guest experience at Sheraton Kauai Resort. Should you wish to discuss your stay further, we warmly invite you to connect with us again at your convenience. Mahalo.
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Allentown, New Jersey
Level 4 Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 3 July 2014

Sheraton has the best location on the south shore but have not take advantage of the location. The restaurant is right on the point but the windows do not open to get the breeze or to hear the waves. The beach side bar is stuck off to the side and the outside fire pits are nice but again back between the buildings. The food is quite ordinary. They do a wine tasting a couple of times a week but again it is nothing special; if you want to drink your wine outside you have to pour the wine into a plastic cup. The whole place just has a feel of a Sheraton at the Newark airport. They have renovated in the last few years it and it is an improvement but they could do so much more with the beautiful spot right on the beach. In the future I would stay at Kiahuna Plantation which is the property next door.

  • Stayed January 2014, travelled with family
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Helpful?
1 Thank John O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine L, Manager at Sheraton Kauai Resort, responded to this review, 4 July 2014
Aloha John O,

Thank you for choosing Sheraton Kauai Resort and for taking the time to review your stay. We appreciate you highlighting the resort's great location, but were sorry to read that your stay did not meet your expectations. Everything we do at Sheraton Kauai is for the comfort and safety of our guests, and policies such as providing plastic cups for beverages outside of the restaurant is one such instance. We hope you will consider our resort for a future stay and look forward to the opportunity to turn around your impression. Aloha.
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Riverside, California
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 July 2014

My daughter and I stayed at the Sheraton on Kauai for a week. From the moment we pulled up to valet until our very last minute EVERYONE was awesome! The room, food, service, drinks, and spa were excellent. The property is right on the beach which makes it perfect for a dip in the ocean or the pool. Pool side service was on point. Never let me be without a drink in hand, be it water or alcohol. The luau was amazing and the dancers were excellent. I would so stay at the Sheraton again!

Room Tip: We had a garden room but the view from outside our balcony was overlooking the garden and the quiet...
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Green Features: Everyone was very knowledgeable in everything. From places to visit, shop, and the best taxi services.
  • Stayed June 2014, travelled with family
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Helpful?
Thank lettyvone2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mesa
Level 4 Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 July 2014 via mobile

This is by far our favorite hotels. We have stayed here three times and look forward to returning again. We have only stayed on the ocean side, as we are Starwood members. Our rooms have always been pristine. The staff very helpful and friendly. We love the atmosphere! We have rented both cabanas on the beach and poolside and we have felt very pampered. We like to combine our timeshare stays with a few days at this hotel whenever possible.

  • Stayed May 2014
    • Value
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Helpful?
1 Thank Travelgal60s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farmington Hills, Michigan
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 July 2014

The resort is wonderful! The property line facing the water is not too large, therefore, if you have a balcony room facing the ocean, it is amazing! Could lay in bed and have a full view of the ocean and palm trees!

Since it was our honeymoon, the resort gave us a bottle of champagne that we enjoyed on our balcony! Wonderful staff and hotel!

  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
Thank NinaBomm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine L, Manager at Sheraton Kauai Resort, responded to this review, 2 July 2014
Aloha NinaBomm,

Mahalo for choosing Sheraton Kauai Resort and for sharing your experience with us. We are pleased you enjoyed the great view from your oceanfront room and our friendly staff. We hope you will consider visiting us again in the future, and look forward to welcoming you back with warm aloha. Mahalo.
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Additional Information about Sheraton Kauai Resort

Property: Sheraton Kauai Resort
Address: 2440 Hoonani Rd, Poipu, Kauai, HI 96756-9639
Phone Number:
Region: United States > Hawaii > Kauai > Poipu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Poipu
#4 Luxury Hotel in Poipu
#5 On the Beach Hotel in Poipu
#5 Romantic Hotel in Poipu
#6 Family Hotel in Poipu
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sheraton Kauai Resort 4*
Number of rooms: 394
Official Description (provided by the hotel):
The luxurious Sheraton Kauai Resort on Poipu Beach in Hawaii has the Hawaiian Rainforest Spa, water sports, two pools, a weekly Auli'i Luau, and 50,000 sq ft of indoor/outdoor meeting and event space ... more   less 
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Also Known As:
Sheraton Kauai Hotel Poipu
Sheraton Poipu
Poipu Sheraton
Sheraton Kauai Resort Poipu, Hawaii

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