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“What a wonderful place!!!!! We made the right choice”

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Sheraton Kauai Resort
Ranked #5 of 6 Hotels in Poipu
Chico, California
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“What a wonderful place!!!!! We made the right choice”
Reviewed 23 July 2014 via mobile

I write this halfway through our stay, sitting on my balcony overlooking a beautiful garden area with a slight glimpse if the ocean.
I must admit, in planning our trip to Kauai I read review after review on all of our "prospects" for potential locations. I perhaps over read and totally stressed out. On this particular location I became really concerned with booking a garden view room based off all of the negative reviews. I decided to just go for it and did it.
Let me tell you right off, we could not be more satisfied. Our room is awesome (would have preferred a king to two queens) and we have go complaints. No bugs, no thin walls, no dirt, etc as others have described.
We had considered asking for an ocean front upgrade but soon realized we are hardly in the room anyway as this resort and the surrounding area are lovely.
We have had no issues with staff or the Lava bar. We have not eaten at Rum Fire or the resort luau.
Be prepared for high prices on food, alcohol and other items. I would recommend stopping at WalMart or Costco on the way to the resort to load up on water,soda, and alcohol
I have had a wonderful 50th birthday celebration as well as an awesome delayed 10 year wedding anniversary with my wife. We could not be happier with this resort!!!!!
There are lots of families and couples at this resort. Makes for an enjoyable experience. We especially like watching the younger kids as we miss our 8 year old son and 19 month old daughter. We definitely want to bring them here on our next trip.
The beach is just a short walk across the street however it can be rough at times, and even a stray Portuguese Man of War.
The pool was nice but it is definitely not top notch as you would find at other resorts. The view however is awesome.
There are plenty of restaurants and shops just a short one mile walk from the resort.
We did not use valet as self parking was easy and always had a space for us.
Thanks Sheraton for a wonderful vacation and looking forward to three more days before it's time to go home.

Stayed July 2014, travelled as a couple
Helpful?
5 Thank Richard E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine L, Manager at Sheraton Kauai Resort, responded to this review, 31 July 2014
Aloha CaRichE,

Thank you for sharing your experience during your stay with us at Sheraton Kauai Resort. We are so pleased you felt you made the right choice for your 50th birthday celebration and (delayed) 10-year wedding anniversary. We appreciate you highlighting your comfortable room and the resort's wonderful location. We trust the rest of your stay went well and hope you will come back with your son and daughter for a family vacation in the future. We look forward to welcoming you back to Sheraton Kauai. Aloha.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Bend, Oregon, United States
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 July 2014

The Sheraton on Poipu Beach is not a mega resort. It's not too big, not too small, it's just right! We have stayed there several times and will stay again.

However we have always had an oceanfront room, my review might be different if we had been across the street in the garden view buildings.

  • Stayed October 2013, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 22 July 2014

This is overall a great resort. The location (about 30 minutes south of the airport - without the construction that happened over the July 4 when I was there, taking the main road down to one lane) is great in Poipu with everything you need at the resort. And if you need Starbucks as many do there is one in walking distance. There is a grocery store and tourist shopping, shaved ice, about a 5 minute drive away.
Rum Fire was a very nice restaurant with friendly staff but it felt overpriced for what you get. It's really the only place to hang out in the evenings nearby if you want nighttime cocktails. Lava's outside was casual with better food. I recommend the morning brunch, but watch out for the very aggressive birds who have no problem going for your plate. If you are a Starwood Gold or higher you can get 10% off on food at either restaurant.
The rooms were well appointed with comfortable beds and black out curtains. It was nice to have laundry and ice/vending nearby. I appreciated that there was a refrigerator in the room.
The cell service (AT&T) throughout the resort was horrible. Wifi was spotty by the pool - they could use a booster out here. The pool staff was very attentive which was great. Poolside cabana rental (they call it something different) with sofa and tv is COMPLETELY worth the money if you have a group - not overpriced like Vegas.
There is a beach right in front which is great if you don't want to use the pool. They could use more umbrellas, if you don't want to be in the sun by the pool there is limited coverage.

Green Features: I appreciated that the hotel was running on 'green' premises.
  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank sunnylagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 July 2014

We spent 5 days at the Sheraton Kauai and had a great stay thanks to the beautiful grounds and an amazing staff. The beaches right in front of our hotel were great. We were close to shopping/restaurants. But the experience was memorable because of the incredible staff here. From our check-in with Betty, to the maintenance guys, maid staff, and waitresses at the restaurants, everyone greeted us with a smile and made us feel very welcome. Aloha was everywhere at the Sheraton. Thank you for a wonderful stay!

  • Stayed June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank mknoebel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N.Ireland
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 21 July 2014

We stayed on this property in July 2014 for five nights. It is our third visit to this hotel and we were put into an ocean view room as before which offers a great up close view of the ocean just outside your lanai.

The hotel did not disappoint us. Staff were very friendly, professional and knowledgeable about everything. The hotel has a great feeling of casual sophistication which makes it a very relaxing place to stay. The property in our opinion is just right size wise with all amenities close at hand and has a wonderful sandy sloping beach in a classic Hawaiian tropical setting.

We tried all the restaurants on the property and all offered very good selections with Rum Fire having a particularly inventive menu and food presentation. We would not hesitate to come back here again and is one of our favourite hotels in the world.

Room Tip: If possible choose an ocean view on the second or third floor. Definitely worth the extra to listen...
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  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank trevorc44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
custer s dakota
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 July 2014 via mobile

It has been awhile . But just started using tripadvisor . Had a great time . Hotel had everything we needed . Love the private beaches . Great restaurant . Aloha was everywhere . Flowers though the estate .

Stayed July 2014, travelled as a couple
Helpful?
Thank sauer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose, California
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 17 July 2014

Honeymoon - Hawaii- Kauai - Poipu beach : Sheraton. We absolutely loved the whole experience.
Beautiful resort, awesome beach right next to the resort. Being our honeymoon we got a complementary champagne . We really enjoyed the open air luau and dinner. Lots of stuff that can be done in poipu beach. Over all, i could not have asked for more.
Tip: Flaunt if you are newly wed, and get lots of perks. :)

  • Stayed May 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Pratyush P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Kauai Resort

Property: Sheraton Kauai Resort
Address: 2440 Hoonani Rd, Poipu, Kauai, HI 96756-9639
Phone Number:
Region: United States > Hawaii > Kauai > Poipu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Poipu
#4 On the Beach Hotel in Poipu
#4 Luxury Hotel in Poipu
#5 Romantic Hotel in Poipu
#6 Family Hotel in Poipu
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sheraton Kauai Resort 4*
Number of rooms: 394
Official Description (provided by the hotel):
The luxurious Sheraton Kauai Resort on Poipu Beach in Hawaii has the Hawaiian Rainforest Spa, water sports, two pools, a weekly Auli'i Luau, and 50,000 sq ft of indoor/outdoor meeting and event space ... more   less 
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Also Known As:
Sheraton Kauai Hotel Poipu
Sheraton Poipu
Poipu Sheraton
Sheraton Kauai Resort Poipu, Hawaii

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