A party of 30 Wanted to dine @ Yum Cha restaurant , called up for reservation, I got transferred to Manager Eliza, she explaining there policy are parties of 12 or more we do set menu, I told her we rather do off regular menu,& she said they can't.., she emailed me 3 diff. Menu choices,$55,$65,$75... I'm very upset, because the money ain't the issue, if we are spending it, we want to order what we want...Then I called the assistant food & beverage , explaining we really want regular menu,& even the head assistant food & beverage said they can't, it's there policy for 12 or more... I also told her I'm surprised being you folks are a 5star hotel,& Yum cha restaurant is closing down by the new year, that you folks won't accommodate us,& have are business... & I mentioned I work @ brenneckes , I personally with another server, served & gave gr8 service to a large party of 30 before.., because we accommodate the best we can for are guest,& if they request regular menu, that's what we do for them, because we appreciate there business... "So to all, 5star hotel means nothing when u want to order off regular menu for a large party more then 12...."
I hope the head GM sees this:)
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