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“Great location, horrible accommodations”

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Poipu Kai Resort - Suite Paradise
Ranked #5 of 29 Speciality Lodging in Poipu
Certificate of Excellence
Reviewed 22 December 2013

My mother and I are currently staying in condo 133. The location is wonderful, right above a great beach and walking distance to many shops and restaurants. The condo itself is roomy, but in need of updating, and we have had an infestation of fruit flies in the bathroom since we arrived. We checked in at around 2pm, dropped off our luggage, then went to the store for groceries and when we returned, there were about 200 dead flies around the sink - no joke, I'll post photos. We called maintenance the next day and they just wiped down the counters and gave us a bottle of Raid...not helpful. And when we returned from the beach the second day, there were about 100 dead fruit flies in the vinegar traps we set (a remedy I found online = put vinegar into a cup to attract the flies with a few drops of soap to trap them). Needless to say, this is not the the most relaxing/ideal situation.

Stayed: December 2013, travelled with family
4  Thank DSBCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bobkeane, Manager at Poipu Kai Resort - Suite Paradise, responded to this reviewResponded 13 October 2014

Aloha DSBCA,

We do apologize for the fruit fly problem in your resort. These tiny creatures which abound all over the tropical world are attracted to fruit that is left out or to sweet scents on a counter that can linger even after a thorough cleaning. It sounds like this might have occurred prior to your visit. Our staff at Suite Paradise is proud of its outstanding service to our resort guests and our housekeeping staff is always determined to address and correct most any issue that may arise during your visit. Please keep in contact with them next time you visit should you experience any issue that might come up during your vacation.

Sincerely,

Liz Parisi
manager@suite-paradise.com

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166 - 172 of 512 reviews

Reviewed 12 December 2013

We rebooked this resort again for 18 days hoping to get the same unit as last year near the tens courts. To my surprise , they managed to do it. and I was happy to get it.. This year the charity tennis event was held over 2 days of hot and sunny weather with a couple of rain showers to boot. The location of the unit made it possible to run back and forth to shower and change between matches. My partner was also staying nearby on the same resort. We won. There are many beaches within driving distance and walking. Monk seals and large sea turtles were laying up on the beaches every day as was the whales breeching from the distance. Glorious sunsets were available everynight just a short walk to the beach. the farmer markets for fresh island fruits , vegetables and flowers were held close by twice a week. . Why the title. Played every day , taking clinics or playing matches to ready for the tournement

Room Tip: Look at the rooms on the website and read the reviews. Most of the rooms are at least 1000 sq ft fo...
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  • Stayed: December 2013, travelled with family
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Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2013

Overall we were very pleased with our stay in Kahala 422. This was our second trip to Kauai, and also our second time renting with Suite Paradise. On both trips we opted to let them choose the unit for us, and I will say that we were happier with the unit they gave us on our first trip to Kauai.

On this trip, the condo was not clean as on our first visit, the toilet wouldn't flush and the sinks drained very slowly and the tub wouldn't drain. We had to lift up on the float on the toilet the first day, and then after that it worked on its own. Suite Paradise sent maintenance to work on the tub on the first day and after that it worked fine; however, there was quite a mess in the tub after the plumber left that we had to clean up.

After the initial disappointment of the first day we were able to settle in and enjoy all the positive aspects of the condo. It had a nicely remodeled kitchen with everything a cook could need, the living and dining areas were nicely furnished/decorated, and the lanai opened up to a beautifully landscaped courtyard. It was a short walk to Brenneke's Beach and Poipu Beach Park, and the condo was equipped with a handy little cooler, beach mat, beach umbrella, boogie board and snorkel board that we really enjoyed using. There was only one television in the living room, and we noticed the traffic noise from Poipu Road in the evenings (we usually went to bed pretty early though).

If we go to Kauai again, I think we would rent with Suite Paradise again but I think we would pay a little more to pick our own unit to get one that is further from the road and also closer to the beach.

Room Tip: If you are staying in the Kahala, get a unit as far away from Poipu Road as you can
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  • Stayed: November 2013, travelled with family
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Thank Dakota_Traveller2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2013

We took advantage of the "quiet" season and lower rates and enjoyed two weeks at Poipu Kai Resort, Kahala property in early November. Suite Paradise are the rental agents for many of these suites, and they do a fine job. The condo was very clean and was what we had asked for with loads of space. They gave us a nicely chilled bottle of wine to enjoy on our arrival. The gardens at Poipu Kai are beautifully maintained and the local beaches are varied and good. There are many places to explore on Kauai but you do need to rent a car as the buses are not frequent. Eating out is very pricy, we found, so we made good use of the farmers' markets and barbeques onsite. Kauai gets more rain than the other islands, but we found plenty to do when the day was cool and damp. Happy Hour at "Joe's on the Green" (Kiahuna Golf Course) was a highlight as they have Hawaiian music Sunday through Thursday 5-7 pm and drink specials from 5-6 pm. Very happy and restful holiday for a tired couple ...

Room Tip: If you are noise-sensitive, you may ask for a condo that isn't near the restaurant which got qui...
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  • Stayed: November 2013, travelled as a couple
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Thank gibsonnv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2013

This is the third time we have stayed at Suite Paradise in Poipu Kai in the fall. The condo was beautiful as usual and the location gave us easy access to two of the pools. We recommend this place to anyone that wants to be close to the ocean and wants good snorkeling. The location is near shops and is easy to reach from various parts of the island. Also great value if you intend to rent a car.

Poipu Kai is on the south shore, 30 minutes from the airport, which after driving around parts of Kauai, I think is a great location. It is close to restaurants, and within driving distance of everything else. The grounds are clean and well kept with pools & several tennis courts. Although we didn’t participate this time the water aerobics look like fun and there are impromptu yoga classes as well.

The day we were going to check out, I requested a late check and the reception staff kindly offered me a noon checkout at no charge. They also printed our boarding passes. Poipu Kai is a great location and Suite Paradise is wonderful.

We are planning another trip but hope to stay more than a week next time. What better recommendation can there be?

  • Stayed: October 2013, travelled with family
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1  Thank heartsinarizona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2013

We booked through Suite Paradise and were in the first unit of condos above Brennecke's Beach. Lovely pool and BBQ next door, fantastic view of the grounds and beach. We have been to Hawaii many times over the years, and this was one of the best experiences so far. A++++

  • Stayed: November 2013, travelled as a couple
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1  Thank lucyandpaco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2013

Our travel agent booked us in to this resort based on her experience in staying at this property. This was our first visit to Kauai as our usual destination is Kihei, Maui. The booking was made through Suite-Paradise. Our booking was for a deluxe ocean view one bedroom/bath unit and "run of the house rate", i.e. unit assigned at check-in. The check-in process was straight forward with a welcome mai tai. We were assigned Manulaoha 305. When we walked into the unit we were quite surprised to see that we were assigned a two bedroom, two and half bath, two level unit with two lanais. The unit was quite warm which I anticipated due to it being locked up or not being used recently. Our timing for weather was unfortunate as the first three days we were under a flash flood alert. We soon discovered that the following services were not functioning properly, i.e. telephone, cabled internet, and cable television. I called maintenance and they were around the next day to repair even though the telephone service continued to be intermittent our entire stay. The third day we encountered an ant infestation on the kitchen counter areas and bedroom night stand. Maintenance was called once again and came to our rescue with chemical warfare. I must say the unit was nicely furnished on all levels. Now for the most disappointing features, i.e. the daytime/ afternoon/early evening temperatures in the unit were around 90F with the evening nighttime temperatures dropping to 82F. With three ceiling fans and two portable fans, and windows open we could not reduce the temperature to a comfortable level. The sun shines on the unit all day and the vertical blinds did little to block the sun or keep the heat out. During our stay the humidity in Kauai was very high. The outside day time temperature reached 84F but was 90F inside. In addition, this unit borders on to the local neighborhood which just so happens to have a noisy neighbor directly below. During our stay there was fence construction and tree removal (chainsaw) taking place throughout the day along with a dog barking most days and seemed to be in distress. Due to the heat and noise we decided to relocate for a few days while maintaining the condo. I raised our concerns to the front desk person and informed them we would have to relocate for a few days. I asked if they were concerned and the person I spoke to said she was not. Shortly after my reservation was made I contacted Suite Paradise and asked if they had any air conditioned units and was told that such was not available or necessary as the Trade winds cool down the units, I wouldn't call temps. of 80 to 90F cool. To top things off, I later found out there are units with air conditioning so was somewhat misinformed. The grounds at Poipu Kai resort were well maintained. About a three to four hundred meter walk to the beach depending on which unit. The pools were well maintained. In conclusion, this was our personal experience at the date and time that we were staying in the unit. Better sunblock curtains would have helped. The weather conditions including lack of wind and high humidity could have influenced the indoor temperatures.

Room Tip: Avoid a corner south facing unit. Such gives the best view but also comes full day sun/heat. If yo...
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  • Stayed: November 2013, travelled as a couple
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4  Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Poipu Kai Resort - Suite Paradise

Address: 1941 Poipu Rd, Poipu, Kauai, HI 96756-8555
Phone Number:
Region: United States > Hawaii > Kauai > Poipu > Koloa
Amenities:
Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #5 of 29 Speciality Lodging in Poipu
Price Range: £113 - £339 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Poipu Kai Resort - Suite Paradise 3*
Number of rooms: 115
Official Description (provided by the hotel):
Poipu Kai Resort is a 70 acre property starting at Poipu Beach Park and sprawls over to Shipwreck Beach which we share with the Grand Hyatt Hotel. The expectational large privately owned condominiums and villas are furnished as complete vacation homes with complimentary high speed. Full home style kitchens and washer and dryers are included. The private lanai is off the living room. The resort has several swimming pools and a large tennis center with both soft and hard courts. ... more   less 
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Also Known As:
Poipu Kai Hotel Poipu
Poipu Kai Resort - Suite Paradise Kauai, Hawaii

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