Rented Poipu Makai , Unit A-2 ,through Grantham Resorts, for 1 week during October 2007. The last week of a 3 week trip to Hawaii. I had rented from Grantham 4 years ago and had no hesitation about renting from them again. Upon arriving, we discovered that while the Unit was furnished as pictured on the web site, it was dirty ( walls, windows, bedding, carpet) with multiple maintanence problems ( broken unuseable drain in bath tub, broken freezer door, broken screen door in bedroom, rusted shower rods and rings, peeling paint on all the ceiling fans) .The exterior was also poorly maintained, (the sidewalk on one side of the complex was actually slippery from rotten vegetatation that had not been sweep off, the cooking sink by the B'Que was filthy, clogged and over-flowing with dirty water, old building materials were stacked in the parking lot and either renters or workers had left trash in the bushes. They had also failed to notify us prior to our arrival that the complex was being re-roofed while we were there.
We arrived on Thursday evening. I called Grantham Resorts on Friday moning and again on Friday afternoon leaving my cell number to receive a call back on. They left a message on the condo unit phone while we were out basically implying that we had unrealistic expectations and that maybe we could talk on Monday.
On Monday I received a refund for our remaining nights and moved to another condo unit through another company . I would not under any circumstances rent from Grantham resorts again nor would I recommend them to anyone else. They showed an amazing lack of concern, were extremely condescending, and defensive.To not contact me, and not be available during the week-end knowing how unhappy we were with the condition of the complex and the unit is plainly terrible customer service.
- Official Description (provided by the hotel):
- This resort situated on the edge of a bluff providing spectacular views of the blue Pacific and the entire Poipu coastline. A small property with only 15 Kauai condos, Poipu Makai provides privacy and intimacy while being just a short walk to the world renowned Brennecke's Beach and Poipu Beach. The sounds of the sea fill every room and each condo has large lanais offering a great lookout for hours of watching turtles, dolphins, seasonal whales and brilliant sunsets. ... more less
- Also Known As:
- Poipu Makai Hotel Poipu
- Poipu Makai Kauai, Hawaii