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“Romantic for couples. Perfect for families.”

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Grand Hyatt Kauai Resort & Spa
Ranked #2 of 7 Hotels in Poipu
Certificate of Excellence
GreenLeadersSilver level
Reviewed 1 October 2012

Check in - We arrived at the Grand Hyatt and were greeted with Purple Orchid and Kukui Nut Leis. Check in was simple, our room was ready, even though we arrived early (11AM) and by the time we had completed our check in, our luggage had already been loaded onto the bell cart and we were escorted to our room promptly.

Room – We stayed in room 6130 which is a Spacious Deluxe Oceanview Room with a King and a Queen Bed. Certain rooms here have both a King and a Queen bed which is great for traveling with children. Even though we had arrived early, the crib (pack and play) that we had requested was already set up. They had also left baby soaps and essential items as well. If you were looking at the resort from the beach, it would be on the right side. It was further away from the restaurants than some of the other rooms near the main part of the resort, but it was a short, nice little walk through the pool and garden area. The Lanai was large and had a table with two chairs. There would have been ample space for a lounger. The Lanai was private and our view was beautiful. All of the rooms were updated in April of 2011 and are decorated very elegantly . There are nice wooden accents and a marble counter. The Bathroom is very large. The double sink vanity is open to the hallway but can be closed off by a large sliding door. The toilet is in a separate room. There was a refrigerator in the room that was stocked daily. We had wireless internet in the room.

Resort Grounds - Beautiful. Gorgeous vegetation, flowers and meandering paths are all over. There are all kinds of tropical birds around the property. The pool is wonderful in that you cannot see the entire pool from one vantage point. The pools wind around with bridges, rocks, and trees that separate it into many separate areas. You have to wander around which makes it perfectly romantic to be able to find spots that seem more private. You are not necessarily facing people all the time. There is an adult pool. The waterslide is fun – my kids met me at the bottom . The lagoon is so nice. The water is very clear and is doesn’t feel like a “lagoon” to me. The zero- entry sand bottom lagoon is great, and my 1 and 2 year old thought they were at the beach. The sand granules are different than the sand on the beach, so you cannot build castles or anything, but still nice. The chairs are pushed right up to the water’s edge so there is not really room to “play.” There are hammocks around the lagoon and wooden cabanas. You can also rent paddle boards and kayaks in the lagoon.
Beach – The undercurrents are strong. The sand is very, very soft though and its very pretty to at least walk out to and on the beach. There is a rocky area, but since you’re not swimming in it, it doesn’t really matter, it just makes it more picturesque.

Service – Wonderful. No complaints.

Dining - I very much recommend the breakfast plan at the llima if it is priced reasonably and you don’t mind a buffet. The buffet is delicious and they had different options each morning, with some standards breakfast items that remained consistant. There is a swan that swims around and adds the overall ambiance. The Seaview Terrace offers coffees and pastries for breakfast and great hors d'oeuvres . We walked over to the golf course one evening at eat at Yum Cha, but it was closed (on Tuesdays I think).

Entertainment – There was a neat Keiki and hula show one evening and throughout the day, and each morning they have a schedule of activies offered throughout the resort.

Kid Friendly Factor – There are many activities for Children and they do have a Keiki program called Camp Hyatt for kids 3 – 12 which is allows younger kids. Most Keiki programs are from 5 – 12. You are able to check out books, toys, and equipment for your kids if you hadn’t thought to bring these things (or didn’t have room). The Lagoon is great. They have activities like lei making. During the day, there would be staff walking around the pool with complimentary popsicles. There were a variety of food options.

Location - Just about a 15 – 20 minute drive from Lihue airport. Nice little drive, you get to go through the tunnel of trees and along the southern coast line. Perfectly central if you want to go one day to Waimea Canyon, and the next day up in Princeville. There are some really great tour operators in Poipu that I'd recommend as well. Even for trips up to the Napili Coast.

I have many detailed pictures of almost everything. I also have a more detailed blog. Please feel free to message me!

Room Tip: I would also recommend a bedroom with a king and queen for families. They do have guarenteed connec...
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  • Stayed: December 2011, travelled with family
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7  Thank TGTanya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHKauai, Public Relations Manager at Grand Hyatt Kauai Resort & Spa, responded to this reviewResponded 4 October 2012

Aloha TG Tanya, I'm glad our resort and staff exceeded your expectations. It sounds like you sampled a bit of all that we offer, except maybe spa and golf. Hope you enjoyed the lei made at the lei making lesson for the remainder of your stay. Enjoy your day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,803 - 4,809 of 6,771 reviews

Reviewed 30 September 2012

We stayed here for our 38th wedding anniversary and we were very pleased. Especially when I compared the price for the garden view room ($333 plus taxes and resort fees = grand total of $402) against another so called "resort" about two minutes away that was charging over $420 a night for hardly anything other than a room. PLUS the fact our room here was about 500 sft vs about 220sft for the other hotel. Excellent reception for our Verizon phone and excellent internet connectivity- which apparently they just upgraded about two weeks prior to our arrival. Where to start?? lets see.... a grand foyer entry with welcome lei or large black beads, koi ponds, wandering pools galore like winding streams, beautiful colors everywhere, flowers, music, definitely gives you the feeling you are in the islands. Hula lessons, Scuba lessons in the pool, golf and tennis, an outstanding fitness room and adjoining spa. Just beyond the many pools, that also offers a great 150' waterslide, you will enjoy the salt water lagoon, then past that is the ocean with pounding surf that is great for wake boards and surfers. Not for wading however, at all. For that you will need to go to the public beach back up the Poipu Road. Alcoholic beverages are pricy ($14-16) at all locations on the island so stop at Costco on the way and stock up. The hotel is understanding about people having some food/beverages in the room and they have a small refrigerator in the room for meds but just ask them for another regular size refrigerator and they will provide one if it is available at NO CHARGE. Meals are also pricy so best if you can to share a main course and order an extra salad and pass on the liquor if your budget is an issue. Lunch at the pool was very reasonable and tasted great! We will definitely be going back. Check Costco for the best prices- which are better than AAA. Our king bed was a little on the hard side but we like it more soft so if that is an issue you may be able to get housekeeping to put on a feather top or foam cushion. This place is overall top notch!

Room Tip: Ask for an upgrade from the Garden view rooms- which mostly face the back parking lot.
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  • Stayed: September 2012, travelled as a couple
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2  Thank ontheroadagain1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2012

The grounds are immaculate. Unfortunately the beach is treacherous at this location, but there are plenty of beaches nearby, so it wasn't really a big deal. The room itself was spacious; bigger than most vacation rooms I've been in. The resort was marvelous and expansive. The wi-fi was terrible; you'd expect better from such a nice hotel.

Room Tip: There is NOT a bad room on the property.
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  • Stayed: September 2012, travelled on business
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2  Thank Steven C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2012

Just returned from a wonderful 9 night/8 day stay for our honeymoon at the Grand Hyatt. We had debated at staying at some of the other large chain resorts but were very pleased with our decision in the end! Although it is very expensive, the service and amenities are worth every penny! How anyone could give this resort anything less than 4 stars is hard to believe – they either have impossible standards or the review is a fake!

Pools – one word: amazing. There’s an adults-only pool, lazy river with waterfalls and grottos, larger pool that winds around and provides the landing for a water slide. Although the resort was at full capacity during our stay, we never felt like the pool got crowded (in fact, many times we kept saying, “where is everyone?”) and there were still lounge chairs to be found at any time. There is also a salt water lagoon which I enjoyed, since the beach is not recommended for swimming since it is quite rough.

Rooms – look nicer in person than in pictures. We stayed in a garden-view room with an obscured view of the parking lot. This didn’t bother us, as we weren’t in our rooms much during the day anyway. Rooms are very nicely decorated and have a great, big bathroom as well as a mini-fridge that gets restocked with bottled water that is complementary.

Restaurants – we had breakfast included in our package, so we ate at the Illima Terrace each morning. Great fresh omelets and all the other good breakfast food you can think of. Claire was our waitress a few mornings and was wonderful – ask to be seated in her section if you can! We ate at Tidepools twice – delicious food and great service! The Dock has decent food for lunch – don’t shy away from ordering from the kids menu (it’s cheaper and still a good portion!). We also had drinks at the Seaview Terrace a few nights – wonderful to just relax and listen to the live music while looking out onto the ocean! We did not eat at Dondero’s – we live in the Italian neighborhood in Boston and can get great Italian food all the time, but it has great reviews. We also did not check out Stevenson’s Library for drinks, since we enjoyed the Seaview Terrace so much.

Spa – yes, expensive! We had a couple’s massage in a private hut which was great! Wasn’t the best massage I’ve ever had, but it was still excellent. My wife however did say it was one of the best she had! If you have a service at the spa booked, take advantage of the spa by heading there early and swimming in their lap pool, using the sauna/steam room and other amenities – it’s included in your service.

This resort was an excellent choice for our honeymoon! The service is top notch – at no point did we encounter a staff member who gave us poor service. Although it was expensive, we were extremely happy with our choice to stay there as opposed to some of the other large chain hotels that we visited. I would recommend getting breakfast included in your stay, the buffet wound up being about $65/couple/day, and knowing this was included in our room price helped! If going on your honeymoon, be sure to have them note this in your reservation. We got complimentary champagne in our room upon arrival, a discount at the spa and some free desserts with our dinners.

It’s understandable to be on a budget, but if you are debating staying here or another resort based on price, my advice is to stay at the Grand Hyatt – it will truly be memorable! There is a Starbucks/café in the lobby for quick inexpensive bagels, etc. in the lobby for breakfast, as well as a Starbucks right down the road. The restaurants at the resort are expensive, but there are plenty of options on the island for alternatives. Other places we liked and would recommend: The Beach House (a must), Kalapaki Joe’s (cheap! Great place for a burger or something casual) and Keoki’s Paradise (all right down the road from the resort). We also ate at Duke’s at the Marriott one night which was pretty good also, although this has virtually the same menu as Keoki’s Paradise.

Other recommendations for your visit to Kauai: Holo Holo Charters Napali Snorkel Sail. This was truly one of the highlights of our trip – the staff was amazing and the trip itself was incredible – they get you very close to the Napali Coast which was breathtaking. We also did a helicopter tour with Blue Hawaii – also wonderful! Spouting Horn is not too far from The Beach House – 15 minutes from the resort. We took a drive to Waimea canyon and also Wailua falls – easy <2ish hour trips from the hotel. Renting a car is kind of necessary, however the hotel does have an Avis in the lobby – you can rent by the hour or whole day if you choose not to do a rental for your entire stay.

  • Stayed: September 2012, travelled as a couple
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3  Thank swimbikerun_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2012

This is an excellent "all in one" destination on Kauai. You won't want for anything. You need not even leave the property if that is your desire. Very clean, impeccably maintained grounds. The Grand Club is a very nice feature. Great for kids as well.

Room Tip: Consider the Grand Club rooms and packages for excellent rooms, views and amenities for not much mor...
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  • Stayed: December 2011, travelled as a couple
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Thank kennygss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2012

The resort was awesome. Resort fee $25/night which unfortunately like baggage fees is all too common now a days, didn't really do much for me except gave me gym access, and is really just a way to tack on additional fees. The pool, slide, and lagoon were all great ways to get into the water to cool off, and then there were three hot tubs for the evenings when the sun went down. My favorite is still sitting on the terrace watching the sun set over the ocean. The reasons I gave a rating of four and not five: 1) price 2) the pool is not natural and no better than the MGM lazy pool 3) the lagoon is not natural and no better than Mandalay beach. The reasons I gave rating of four and not three: 1) beautiful views 2) beautiful weather 3) excellent room service. Honestly, we rented a condo a few years back and it was much more affordable, we spent a lot more time at the gorgeous natural beaches, and it was much more fun. The resort is so nice that it is almost like a trap.

  • Stayed: September 2012, travelled with family
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2  Thank CaliforniaKuku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2012

Stayed in the Hyatt 9/17-9/20/12. Grounds are the best on Kauai. Service was excellent except for one instance in the tidepools restaurant. The waiter suggested a change to our order which we agreed to but brought us the original order and didn't remember anything when queried. He brought a dessert menu describing a special chocolate dessert that required 25 min. to prpare. Then he left and nver returned to see if we wanted to order it. We had another dinner here and the waiter was efficient and smooth, like a George Clooney type, which made for a nice evening.. Also, the signature Hawaiian fish dish was bland and need a sauce or condiments. We knew Shipwreck beach may be a little rough but the waves were so high with wicked undertow, rocky bottom prevented most from using it. The high school surfers were there in numbers and we saw many near misses and some collisions also. So the hotel has a salt water pool which was very nice but i did detect some chlorine in it. The pools are many with a flowing river leading to little waterfalls and a water slide. Whatever you do don't walk the grounds mid day without footwear as the soles of your feet will burned. The room was nice, with a lanai and spacious bathroom. Stevenson's library is open at night with music and two pool tables, which gives you something to do before bed. Food here is pricey. If you are traveling about the island, eat in the towns as the food will be better and cheaper. We had our best meals outside the hotels.

Room Tip: Get a pool or ocean view
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  • Stayed: September 2012, travelled as a couple
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1  Thank pvalen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Kauai Resort & Spa

Address: 1571 Poipu Rd, Poipu, Kauai, HI 96756-9402
Phone Number:
Region: United States > Hawaii > Kauai > Poipu > Koloa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Poipu
#1 Business Hotel in Poipu
#2 Luxury Hotel in Poipu
#2 Top resorts Hotel in Poipu
#2 On the Beach Hotel in Poipu
#2 Green Hotel in Poipu
#2 Romantic Hotel in Poipu
Price Range: £367 - £696 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Hyatt Kauai Resort & Spa 4.5*
Number of rooms: 604
Official Description (provided by the hotel):
Find the true essence of paradise at Grand Hyatt Kaua’i Resort & Spa. Set on the soothing white sands in Poipu, on Kauai’s sunny south shore, this luxury resort unfolds on over 50 acres of lush gardens. The resort’s classic Hawaiian architecture with open courtyards and lush gardens welcomes the tropical breeze. Freshly renovated rooms blend clean simple lines with Hawaiian design elements to create a private retreat. A water wonderland awaits with a quiet adult area, lava-rock river pool, waterslide, and saltwater lagoon. Play championship golf at Poipu Bay Resort. Sample delicious island flavors at one of six restaurants. And for a spa experience like no other, visit Anara Spa where open-air treatments use island-fresh botanicals to refresh and renew. ... more   less 
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Also Known As:
Grand Hyatt Kauai Hotel Poipu
Hyatt Poipu
Poipu Hyatt
Grand Hyatt Poipu
Grand Hyatt Kauai Resort & Spa Poipu, Hawaii

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