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“Two words: BED BUGS! Stay elsewhere!” 1 of 5 bubbles
Review of Westin Princeville Ocean Resort Villas

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Westin Princeville Ocean Resort Villas
Ranked #3 of 4 Hotels in Princeville
Certificate of Excellence
GreenLeadersGold level
Lihue, Hawaii
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Two words: BED BUGS! Stay elsewhere!”
1 of 5 bubbles Reviewed 22 May 2011

Two words: BED BUGS.

Not only was the experience itself of catching bed bugs awful and potentially vacation-ruining, but the lack of customer service I dealt with when reporting the issue to the hotel was worse. They simply said they checked it out and found no evidence of it and wouldn't do anything further. Hello! I WAS THE ONE GETTING EATEN ALIVE IN MY SLEEP! I was covered with bites and scabs for half my vacation and in fear of bringing them home.

Not the type of experience nor treatment I’d expect from one of the most expensive hotels we stayed at in our 10-day, 2-island trip. Horrible experience overall. Be warned, and stay at Hanalei Bay Colony Resort or elsewhere! I would give them negative stars if possible.

Room Tip: stay somewhere else
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  • Stayed May 2011
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
17 Thank loveskauai408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinPrinceville, Director of Operations at Westin Princeville Ocean Resort Villas, responded to this review, 24 May 2011
Thank you for your continued communication.

Immediately following your concerns raised in your initial email following check out, we followed Starwood’s aggressive pest control policy and protocol which requires us to quarantine the room in which you stayed and continue to keep it in quarantine until it is inspected.

Our housekeeping and engineering department is required to complete a very thorough training to assist in the early recognition of infestation and also accompanies our professional pest control experts on required monthly room inspections. While the room was quarantined, our Housekeeping management completed an inspection of the room and found no evidence of bed bugs however Starwood policy mandates that we also have the room inspected by a professional pest control expert.

We reached out to you following the inspection by Orkin/Mokihana Pest Control confirming that the results of the room inspection showed no evidence of bed bug infestation in our hotel. We apologize for any concerns that may have disrupted your stay however I can confirm that it was not due to bed bugs at our hotel.

I am readily available to discuss any further concerns and look forward to connecting with you. I can be reached at 808-827-8720 or tracy.stoltz@westin.com.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (552)
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English first
Ottawa, Canada
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 9 May 2011

I stayed at this hotel from the 30th to the 5th .using Starwood cash & points I traveled with my wife & older kids 20+. We had a studio plus a 1 bedroom. Both were really nice , super clean, with the 1 br having a full size kitchen & larger bathroom area.. We really liked the BBQs which were cleaned nightly . & the hottubs which nobody seemed to use at night . The mgmt staff from reception to the bellman were Courteous and followed up with a phone calls for any changes & questions. As mentioned previously a later departure time option would have been nice. But they did store our luggage & we could use the grounds. The beach being over at the St Regis was only a 5 min drive or shuttle , that beach was gorgeous ! , pool at the Westin was better than St Regis. . I wish the Westin offered a breakfast option though besides the Sun. brunch. This is first Westin ownership resort i have attended & I throughly enjoyed it. Gorgeous Island our favourite over Mauai & Oahu , food was priced well & seems more laid back We will be back sometime. saving already On the way to the airport we stopped at the Marriott as it was close . no comparison to the Westin , ps, traffic is very slow in the small towns so factor this in . See my other review of Kayak & restaurant

  • Stayed May 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank steelyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Rafael, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 9 May 2011

You know your in for good service when you pull up to the front door and you are greeted by the Resort Manager (Nick Amato). The way he welcomed us to the resort set in motion a five night stay that met all of our expectations. The Concierge (Connie) also did a good job providing us with information regarding things to do in the beautiful North Coast of Kauai. It was such a pleasant surprise to be able to use the beach at the St. Regis Hotel, ("Buy one get one free) two miles away. Both of these hotels belong to the Starwood Group and when staying at the Westin you can use The St. Regis beach. You can catch a shuttle every hour and you never feel like you are a second class citizen when using the St. Regis. The Westin offers you the option of not getting your room clean and in turn provides you with a $10 food coupon which gets you free breakfast in their grab and go facility. Our minor critique would be that when getting the room clean housekeeping could have done a better job of replenishing coffee and straightening up. Overall a great resort!!

  • Stayed May 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank globetreker1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cedar Rapids, Iowa
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 7 May 2011

We stayed here from April 16th to 21st on a deal from Starwood. Got 5 nights, car and $75 coupon for hotel food for $849. Quite a deal. Hotel was nice. Great pool and hot tubs. Didn't use the bbq grills but a family could save a lot of money grilling out. Just my wife and I with kids grown up so we ate out. I thought the north shore was great with fantastic beaches (you have to go to Tunnels beach and snorkel) and remarkable scenery. Drove all over the island since it's not that big and south side seemed nice but more of the standard resort feel. My wife is more that type but the north side is better if you want to explore and like the more natural Hawaii. Back to the hotel. A lot of the complaints I read are overblown. Agree with one, the air cond blows right on your face in the bed which is annoying at night. It's a 2-5 min walk from the parking depending on where you park so it's not a real issue unless you are carrying a lot of stuff. Had a pool view which was really a pool/golf course/mountain view. Like a postcard looking out the balcony. Not on the beach but great beaches are close. Need to rent a car. Went to many north end beaches which were great. Hideaway is very close but have to know where it is - to the right and down the cliff right before the St Regis parking lot (by another condo's tennis courts). Beach at St Regis was nice but can't use their pool even though St Regis is also Starwood. But that's ok, just went for beach. Will have to go back to Kauai since Prince golf course was closed (did play Makai course) and is a fantastic course right next to the Westin and missed the views at Waimea Canyon since it was fogged in the day we went. Maybe I can get the deal again (probably not). I also avoided the timeshare pitch which I heard was a typical hard sell. Not interested. Went in to get my coupon right before they closed to avoid the sales pitch. Can't wait to return to Hawaii (we also went to the BI on this trip).

  • Stayed April 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank gastultz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 5 May 2011

This was my second visit to Kauai. The first time I stayed at the Hyatt on the south shore. It was as nice as everyone says it is, but nothing compares to the north shore. It's far more beautiful here and has a laid back, tropical and less touristy feel to it. If you're active and willing to explore, the Princeville/Hanalei area is the place for you.

The Westin Princeville is a CONDO resort. That's the experience you get when you stay here. It's best when you're willing to buy your own groceries (hit the Safeway on your way from the airport for better prices), cook your own food throughout the week, rent a car to explore the island and use the condo for a home base and pool time. The condos themselves are modern, well decorated, spacious and contain almost every amenity you'll need. It was very comfortable for our 8 day stay.

We had a one bedroom condo overlooking the pool area. It had a fully equipped kitchen (with everything but an oven), a six person dining room table, a living room area with a couch, coffee table, chair and TV/DVD player, a separate bedroom with a TV, a sizeable bathroom with jacuzzi tub, and a small porch with chairs. It's also equipped with a washer/dryer. The pictures online are accurate but really don't do it justice. There are outdoor BBQ grills and communal tables available for your use as well.

We checked in and were basically left alone for the duration of our stay. You can even opt out of housekeeping each day and get a $10 food voucher in return, which is nice. There was no pressure to attend a timeshare presentation. We weren't offered an upgrade (which was initially disappointing) and had no ocean view but it didn't matter in the end. If you want beach and ocean time there are far more stunning views and beaches if you're willing to drive 10-15 minutes down the road. You won't regret it if you do. I recommend Tunnels Beach in particular. It's outstanding.

If you're looking for a typical hotel experience where you're taken care of at every turn and have your hotel, pool, beach, nightlife and/or dining options (including room service) all in one place, you will be happier elsewhere. Although the rooms here are great, and the grounds are immaculately maintained, the resort itself isn't necessary beautiful. It's a collection of condos with some hotel-like perks (a concierge, a general store, a restaurant, pool bar and small menu of spa services). If you approach your stay here with the understanding that it's not a hotel and that you actually need to get in your car to experience the island, you'll have a great time and appreciate this place for the gem that it is.

  • Stayed May 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank CATravelBuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 2 May 2011

My wife and I stated at the Westin, celebrating our Wedding Anniversary. The property is beautiful and very well kept. That being said it has more negatives than positives. Parking is far from the units, carrying groceries is not fun. We asked a bellman who was in the parking lit with a luggage carrier for help and he refused. Not the type if service we expect from
Westin. The timeshare sales presentation took a turn for the worse when we decided not to buy
(after seriously considering). The pompous supervisor came in and was extremely condescending and argumentative. Too many other choices on this beautiful island to spend your money here.

  • Stayed March 2011
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
7 Thank TLSchroeder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 29 April 2011

I am a Gold member with Starwood and almost always get upgraded to a nicer room. At beach locations, I generally get the ocean view. This is a property is shared with folks like us, and owners/timeshare that get preference. Hence, we were not upgraded -- even if we wanted to pay for an ocean view. We had the pool view. The pool is nice, and my kid enjoyed the property, but we didn't have to go all the way to Kauai. Also, there is no beach access; the property will shuttle you over to the St. Regis to use their beach property. It was a little stuffy for us; not quite our style.

Rather, we drove 2 miles in the direction of Hanalei and found a gorgeous beach there. We had the whole beach to ourselves -- much much nicer feeling and vibe. I preferred the Sheraton in Poipu. The ocean view was amazing, the location had a good restaurant, and unlike the Westin, they offered breakfast on location. Poipu has a lot fewer things to do (which was ok with us) since it is a much more laid back atmosphere. I would certainly recommend the Sheraton over the Westin.

The vibe at the Westin was pushy and very sales-centric. Everyone was trying to sign us up for a timeshare property review. Eventually, on our last day, we went. I would reocmmend not going. It was a complete waste of time and the timeshare offer was worthless. They were pushy though they said it would not be a pressure situation. David, their sales led, came by after the initial property review with the junior rep. He was completely unprofessional, rolling his eyes, and was creating a pressure situation. We walked. I would certainly recommend the Sheraton over the Westin.

We also enjoy room service, but the Westin seemed to have no breakfast option, very thin selection for lunch or dinner. I know we have a kitchen, but expected that a Westin would maintain the level of service even at their villa location -- not the case.

The pool was nice for kids, and our kid certainly loved the kiddie water slide.

  • Stayed April 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
12 Thank Amit66119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Westin Princeville Ocean Resort Villas

Property: Westin Princeville Ocean Resort Villas
Address: 3838 Wyllie Road, Princeville, Kauai, HI 96722-5507
Phone Number:
Region: United States > Hawaii > Kauai > Princeville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Princeville
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Westin Princeville Ocean Resort Villas 4*
Number of rooms: 346
Official Description (provided by the hotel):
The Westin Princeville Ocean Resort Villas are atop the lush, emerald cliffs that line Kauai, this retreat is perfect to savor refreshing Pacific breezes while gazing at the sparkling ocean. Stay in spacious one and two-bedroom villas with up to 1,310 square feet accommodating up to eight adults. Each villa includes fully equipped kitchens, washers and dryers, generous living and dining room areas, and complimentary Wi-Fi. ... more   less 
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Also Known As:
Westin Princeville Ocean Resort Villas Hotel Princeville
Westin Princeville Ocean Hotel
Princeville Westin
Westin Princeville Ocean Resort Villas Kauai, Hawaii

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