My husband and I stayed at the Westin Princeville in a recent trip to celebrate our wedding anniversary. This was our first time staying in a Westin and overall, our stay went from excellent to average due to an incident with one of their security members that tainted our experience there. When we called to share this experience with Westin's guest management, we were told the incident would be addressed and will follow up with us after. Needless to say, no follow up was provided back to us after the call. The experience would've been salvaged (since the rest of the staff was excellent) but the lack of follow up by management really told us customer service is not their #1 priority. We have stayed in many 4-5 star resorts in our travels and unfortunately, this resort did not meet up to our expectations on customer service. We would recommend spending a little more and staying at the St. Regis nearby if you expect excellent customer service to come with your stay.
- Official Description (provided by the hotel):
- The Westin Princeville Ocean Resort Villas are atop the lush, emerald cliffs that line Kauai, this retreat is perfect to savor refreshing Pacific breezes while gazing at the sparkling ocean. Stay in spacious one and two-bedroom villas with up to 1,310 square feet accommodating up to eight adults. Each villa includes fully equipped kitchens, washers and dryers, generous living and dining room areas, and complimentary Wi-Fi. ... more less
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- Also Known As:
- Westin Princeville Ocean Resort Villas Hotel Princeville
- Westin Princeville Ocean Hotel
- Princeville Westin
- Westin Princeville Ocean Resort Villas Kauai, Hawaii