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“Lovely Resort, Not So Lovely Service (in some cases)”

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Westin Princeville Ocean Resort Villas
Ranked #3 of 4 Hotels in Princeville
Certificate of Excellence
GreenLeadersGold level
Reviewed 12 August 2010

My family and I recently returned from a week trip to Kauai. We stayed at the Westin for three nights and in Poipu for the other three. The Westin is a new property that is fairly well designed and is very comfortable. The resort has a washer/dryer and a kitchenette is all the rooms which is GREAT. The resort is primarily for families, so if you are looking for total peace and quiet, this is not the place for you. The resort has three lovely pools as well as a nice lobby area and a market store where food and drinks can be purchased as well as a restaurant (only open for lunch and dinner.) We enjoyed our stay here a lot, but the place has a few cons/ some advice
1. parking can be hard to find and you may end up walking quite a distance
2. Request a room with a view ( some rooms have nice views and others look into other buildings, the kiddie pool etc), According to desk management there is not a price differene between v iew and nonview rooms.
4. Middle managment seems to be less than customer satisfaction oriented. A manager was not sympathetic to our request to pay more in order to move to a room with a better view.This was ruled "impossible" , although we observed several such rooms that appeared to be vacant during our stay. Work with desk staff when possible.
5. The Westin's availale "free" access for printing boarding passes does not load meaning that you end up at the airport without boarding passes, where busy counter staff feel free to let you know that they are not happy.
We'll likely stay again, but be wiser next time.

  • Stayed: August 2010, travelled with family
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1  Thank travelqueen49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 31 July 2010

We stayed in a one-bedroom villa and it was very nice. The pool is excellent. Just be prepared that this is more like staying at a condo than a hotel resort with amenities. There is a coffee pot in your room and they provide you with coffee for it for one day-then you need to buy it yourself at the store. There is no restaurant for breakfast there-but a store where you can buy some breakfast "enhancements" as they called them. The concierge was not particularly helpful. I asked them to call a restaurant for a reservation and they said "the restaurant is closed today, probably just easier for you to call yourself tomorrow". Another time I asked which beach was best for body surfing and the woman told me "Hanalie Bay". Hanalie Bay is beautiful in the summer but as calm as a lake. The housekeeping was spotty. some days very good-some days-they didn't wipe off the counter. It is great to be able to use the beach at the st. regis. The rooms were very nice-just be prepared that this is more of a condo-time share place

  • Stayed: July 2010, travelled with family
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2  Thank Cofamily3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2010

My girlfriend and I really love Kauai and in particular like to snorkel. Last July, we visited Ke'e beach on the North Shore and resolved to return this year, and to stay in the Princeville area to make it a short commute to Ke'e beach. Fortunately, last month I received an amazing offer to stay at the Westin Princeville Ocean Resort Villas ($749 for 5 nights in a studio villa, $185 credit towards an Avis rental car, 7000 Starwood points, and free parking) and we quickly made our travel plans.

While the reservation confirmation process was a little old school (no formal email confirmation, instead I received an official hardcopy letter that I was supposed to bring with me to check-in), and while our assigned concierge apparently quit the same week we were supposed to arrive, our studio was waiting for us and our arrival-day massage reservations were confirmed. (Note: if you choose the cabana massage outside, you can choose to keep one side open or close all sides for complete privacy as the cabana is located between two rows of villas.)

The studio was roomy in comparison to a standard hotel room, but the kitchen area was rather cozy (kind of reminded me of being on a ship) and the flatscreen TV control was temperamental. By no means were we disappointed with the studio as everything was brand new and sparkling clean. During our first night in the studio, we noticed some moisture on the rug near the A/C unit, which got worse during the 2nd night, to the extent that we called maintenance to get the rug dried out and to get the A/C unit fixed. There was a significant amount of water vacuumed out of the rug, and we could see water pooled around the base of the A/C unit. After about 90 minutes of effort, maintenance could not fix the A/C unit and since we had to go to sleep, we had to do without A/C for one night.

The managers on duty remedied the situation the next day by upgrading us to a one-bedroom suite with a better view (partial ocean), full (as in normal-sized) kitchen, formal dining table, living room, larger balcony, two flatscreen TVs, large shower with a sitting area, and double sinks in the bathroom. Needless to say, we were very pleased! With the additional space we were able to schedule in-room massages the last day of our stay.

Aspects about the Westin Princeville Ocean Resort Villas that we liked: 1) they are new (only 2 years old), 2) they include a fully furnished kitchen and washer/dryer, which helps to manage costs, 3) they offer some gluten-free items in the on-site market and restaurant (important for my girlfriend who is gluten intolerant), 4) good concierge service, 5) free internet access is provided in the rooms, 6) on-site gym open 24x7, 7) free hourly shuttle to the St Regis and local area. We also had dinner at the Kauai Grill at the St Regis and were fortunate enough to enjoy Opah (gluten-free) at a window table while watching the glorious sunset on Hanalei Bay.

Things that we'd like to be improved: 1) Offer more gluten-free and organic food in the on-site market/restaurant, and 2) do something to dampen the noise from the fan on the northwest corner of building 6 (nearest the parking lot). But all in all, our stay was really an excellent value.

  • Stayed: July 2010, travelled as a couple
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Thank Travellingbug07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2010

Just got back from a very nice week here as part of a package they have to encourage people to buy timeshares here. As a result we got a very good price so for us it was a very good value and we didn't have to go to a presentation. But at their published prices of $350? a night I'm not so sure.
Kauai is a great island and the North shore is the best part in my view, having been here 6 times over many years. Unfortunately it's starting to get built up more too which is erroding, just a bit, some of the feeling of being at the end of the road.
The Westin is very nice, everything looks new and well maintained. The rooms are comfortable, and clean. The pools are nice, staff is nice and helpful. Really everything is good (except for their golf course dumping chemicals on to the reef and helping to kill it). Having stayed at some of the places in other parts of the island for considerably less than the Westin's published rate I'm just not sure it's worth that much more.
Do hike down to the beach in front of the hotel. It's worth it.

  • Stayed: July 2010, travelled with family
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Thank VonTubed_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2010

Our reaction to this hotel is really mixed. We found the service to be friendly, but not efficient. When we checked in, we explained that due to a flight delay, we were running late for a dinner reservation and needed to have our bags delivered as soon as possible. It took a 1/2 hour for them to deliver the bags. We had to call the restaurant twice to make sure they held our reservation. Also, after the first night, I was disgusted to find an obvious stain on my sheets and on one of the pillow cases. We had to call them to get the sheets changed, which they did do promptly. But I couldn't believe that a property of this caliber doesn't ensure that the sheets are bleached and clean. The location is pretty, but if you want to be right next to the ocean or near an immediately accessible beach, this isn't the place for you. Somebody else mentioned how uncomfortable the pool side chairs are and I couldn't agree more. I couldn't tolerate laying on them without padding them with three or more towels!
The rooms are spacious and comfortable and it is convenient to have a kitchenette and a washer/dryer inside the room. The grounds are lovely and it's fun to walk around the property and take in all the sights. I would really recommend this property for families because there is lot's of room for kids to run around (and believe me, they do!!) and there are many grilling locations - even some looking right over the ocean below- so you can cook your own meals and save quite a bit doing so. I don't think we would return here, however, unless there was some compelling other reason to do so.

  • Stayed: July 2010, travelled as a couple
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Thank Malea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2010

If you are trying to decide where to stay in Kauai, fret no further -- the Westin Princeville Resort is an absolutely delightful, relaxing, and renewing resort that will satisfy all your vacation needs. In years past, my husband and I visited both the Big Island and Honolulu and didn't feel that either was worth the 11 hour plane ride. Kauai, however, was altogether different. We loved every minute of our visit and the Westin Princeville was a big part of our happy holiday. We stayed in essentially a studio apartment that was fully equipped with a whirlpool bathtub, kitchen, patio, the most comfortable bed I have ever slept in, and a view of the golf course. A rooster and several geese visited us every morning. Parking was a nominal fee and we could come and go throughout the day as we pleased. WiFi internet was free (free!). The staff was *phenomenal*-- the woman who checked us in was friendly and professionally anticipated all our questions. The concierge was very pleasant and helped us make several reservations and efficiently plan our short visit. Paul, the bellhop/valet at the front entrance to the resort, was exceptionally helpful and attentive and made us feel as if we were the most important guests at the resort. And no one tried to sell us a timeshare -- what a relief! The breakfast selections at the Princeville "Market" were a perfect start to the day. We tried the pool once and found it clean and refreshing. Mostly, though, we unobtrusively came and went from the resort throughout the day and really felt as if we were staying at a home away from home. Sure, there is no beach that "belongs" with the resort, but honestly, who needs one? I would imagine that most people have rented a car on Kauai, so you can easily drive to about one of 5 nearby beaches that are truly the most beautiful beaches in Hawaii. I also recommend a catamaran cruise up the Napali coast, snorkeling at the Tunnels beach, and horseback riding at the Silver Falls Ranch. The Westin Princeville is like no other -- I would even endure another long plane ride sitting in Coach seats if I could stay at the Westin again (and that, my friends, is saying a lot)!

  • Stayed: July 2010, travelled as a couple
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3  Thank zyllom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2010

A gem in the middle of a garden! The rooms were lovely, the staff was very friendly and helpful, and the surroundings were beautiful. The Westin is certainly a quality resort and Princeville is in the most beautiful part of the island, but far from the events that the island has to offer. It offers free internet access in the room which is a real bonus. The only drawbacks are that you must pay for parking and that coffee is not supplied to the room daily. Stop at Walmart in Lihue or Foodland in Princeville and stock up before heading to the resort. These are minor drawbacks to on this wonderful resort.

  • Stayed: July 2010, travelled on business
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1  Thank professor75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Westin Princeville Ocean Resort Villas

Address: 3838 Wyllie Road, Princeville, Kauai, HI 96722-5507
Phone Number:
Region: United States > Hawaii > Kauai > Princeville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Princeville
Price Range: £240 - £551 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Princeville Ocean Resort Villas 4*
Number of rooms: 346
Official Description (provided by the hotel):
The Westin Princeville Ocean Resort Villas are atop the lush, emerald cliffs that line Kauai, this retreat is perfect to savor refreshing Pacific breezes while gazing at the sparkling ocean. Stay in spacious one and two-bedroom villas with up to 1,310 square feet accommodating up to eight adults. Each villa includes fully equipped kitchens, washers and dryers, generous living and dining room areas, and complimentary Wi-Fi. ... more   less 
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Also Known As:
Westin Princeville Ocean Resort Villas Hotel Princeville
Westin Princeville Ocean Hotel
Princeville Westin
Westin Princeville Ocean Resort Villas Kauai, Hawaii

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