We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Runaround”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
St. Regis Princeville Resort
Ranked #2 of 4 Hotels in Princeville
Certificate of Excellence
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Runaround”
Reviewed 28 March 2012

Got the runaround from the moment we walked in here. Arrived prior to checkin time and was told it would be an hour wait for our room to be available. Checked back in an hour and was told 45 more minutes. Checked back an hour later and was told another 45 minutes. I'm ok if it takes a long time but please give me a realistic timeframe. I couldve planned something with my day but instead spent 3 hours waiting. I don't have unlimited time on my vacations.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Goldspinach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

2,732 reviews from our community

Traveller rating
    1,773
    517
    262
    109
    71
See reviews for
620
1,655
38
108
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (808)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
New York
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 March 2012

Like SkiNbbeach, we also arrived at the St. Regis during the torrential rains and our experience was quite similar to theirs so I will not repeat but would like to add that the weather was not the real problem at the St. Regis, it is how greedy the hotel is. They try to have guests pay their staff through constant tipping by providing all types of unnecessary services and forcing the staff to go through this whole routine of explaining all the ways you can part with your cash that the St. Regis.(restaurants, lounge, spa, terrace). With people stuck at the resort, they had a great opportunity to show what four star service is all about, but instead just appeared to take the opportunity to rake in more cash . If this is four star service, it is not an experience I care to repeat.

To start, valet parking is required at the St. Regis and you must call for your car every time you wish to leave the property. On arrival, a very pleasant doorman greeted us and asked if we had stayed previously. Upon hearing that it was our first visit, he gave us an overview of the property and summoned a bellman.(tip) We really did not need luggage service but went along. The bellman waited while we were checked in. Check-in staff was very professional. The bellmen are trained to take you on a tour of the lobby and point out all the features/amenities of the hotel. The lobby portion of our tour took several minutes. We were on our way to the room after the lobby tour when we were greeted by one of the butler staff. Chatting ensued. Up to our room. Very nice. Really anxious to just sit down and put our feet up but no. We now need a tour of our room. Bellhop shows us all the various features and explains how to work everything from the tv to the coffee maker. This all takes another 10 minutes. Meanwhile the butler we met downstairs is lurking at the door. Bellman finishes his overview. (tip) Butler comes in and and tells us how he knows we want to get settled and he just needs to cover a few things and tells us all the wonderful things the butler staff can do for us. 10 minutes later he leaves (tip). We never see him again. We have been at the hotel about 40 minutes. We are $ 50 poorer and we haven't even sat down yet. In the evening we went down to the lobby to hear a singer who was very good. Even though we didn't take up space in the lounge, but sat on a bench at the very fringe of The Living Room, which is just off the lobby, we definitely felt pressure to order drinks. Servers came by numerous times to "check on us". Next morning we called the butler service for coffee and were told that there will be no coffee service but we are welcome to go to The Makana Terrace. (see SkiNbeach). So much for the butler service we gave up 10 minutes of our lives hearing about. We were not told there was coffee in the lobby. My husband happened to see the coffee set up (empty tureen) and inquired and the staff politely told him he was welcome to have coffee at the Makana Terrace. Even though the staff tried to discourage us, we left the hotel and had no trouble getting coffee and breakfast at the Princeville Shopping Center.
Back at the hotel,the staff were showing signs of wear and you absolutely could not blame them. I saw the same faces morning and night. Where were the managers? They could have done any number of small things to improve morale and make guests feel they were doing their best in a difficult situation. A phone call to guests' rooms to see if they needed anything and express regret that the services guests had paid for were not available, some sort of small gathering in the lobby, soft drinks and snacks, music, a senior manager available in the lobby to make it appear they cared about guests or staff,anything other than an automated message telling people there would be no housekeeping service? Very poorly handled. They could have looked like heroes. Instead they just looked disorganized and greedy. Had looked forward to staying there for many months. A real disappointment. Staff tried very hard so I am giving them 5 stars for service. Management needs to step up.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank mcpriceNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
los angeles
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 March 2012

Wonderful getaway for people looking for peace and quiet. Hotel is spectacular.Decor is clean and modern. Hotel lounge area has a singer every evening singing modern songs. Very soothing. Gym was clean and modern. Rooms were so relaxing. Could have slept all day. Views were spectacular too. ahhh, missing Kauai already

  • Stayed July 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jasper15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hue O, Marketing Coordinator at St. Regis Princeville Resort, responded to this review, 26 March 2012
Thank you for a lovely review. The St. Regis Bar has always been one of the local favorite getaway spots for all the reasons you have described. It’s a place where the community and guests intersect to “talk story” catch-up with friends, listen to music and sip on handcrafted cocktails while gazing into the endless horizon at sunset. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 3 Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 23 March 2012

We stayed 4 nights at the St Regis in July 2011. This was one of 4 islands we visited on our Hawaii trip. This resort was our "splurge" for our trip. The service, grounds, pool, and views are all out of this world. Check in is smooth. The view from our room was surreal. We could spot no less than 6 waterfalls in the mountains. The size of the room was fine. The window couch was a great idea. Although there is no balcony the windows opened up so it didn't matter.
We spent most of our time at the pool. The pool attendants were incredibly attentive. They got to know us almost straight away. The flag system when we wanted to order something worked really well. You do get the occasional shower coming through, but the attendants usually know if it will hit the resort and help put up umbrellas before you get wet. They also replace wet towels after the shower has passed.
Breakfast was good. The girl making omelettes worked really well despite the pressure she was under as it was popular.
Valet car service was very good. We never had to wait.
Spa was OK. They mixed up my name with another guest and we initially were taken off with the wrong therapist. I questioned my treatment as I didn't think it started with a seaweed bath and was assured that the other treatments would follow. 10 mins into my bath they realised their mistake and swapped us over. The therapists were very professional about it, but I felt they were annoyed and this did show through. Spa itself is very dark and quiet. This didn't appeal much to me as it is so beautiful and sunny outside. I felt this should be reflected in the spa too.
All in all a very luxurious resort where you are well looked after and can do as much or as little as you please.

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FoodFollower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hue O, Marketing Coordinator, The St. Regis Princeville Resort at St. Regis Princeville Resort, responded to this review, 29 March 2012
Mahalo, for taking the time to submit your review and for selecting the The St. Regis Princeville Resort for your Hawaiian vacation splurge.

We truly appreciate your feedback and support of our resort.

I will be sure the Pool and Beach Staff receives the recognition for taking such exceptional care of you.

We look forward to welcoming you back to The St. Regis Princeville Resort as our ohana.

With warmest aloha,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paradise Valley, Arizona
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 22 March 2012

My family and I had the misfortune of sustaining at the Princeville during the time of an unprecedented torrential downpour. It rained the entire time of our visit. Virtually all of the activities that we arranged were canceled. Matters were made worse by the hotel's poor handling of these conditions. The storm resulted in road closures. On one of the days of our stay we were informed by voice mail that the road was closed and that there would be no housekeeping services and there was only one option for dining for breakfast. In room dining was canceled as well. Breakfast was a disorganized buffet with poor service and long lines. We paid $120 for a family of four for this less than ideal experience(what option did we have, we were trapped at the hotel, remember). The waitress made a mistak on the bill. Her explanation was that she was tired from having to stay at the hotel the night before. The presence of management was entirely lacking during the difficulties encountered from the storm. On checkout I complained of this situation. I was once again reminded of how difficult it was for the staff. I would expect a hotel of this caliber to do much better in extenuating circumstances.

The hotel property itself is very nice. It is in line with what one would expect a St. Regis. The hotel rooms are nicely decorated.

The hotel bathrooms are strange. The shower is configured in part of a large soaking tub. One has to climb up and then down in to the child to take a shower. This would be difficult for any person with mobility issues. there is an opaque divider between the shower and the room. Ideally, this allows one to see the ocean from the bathroom. However, it also provides a perfect silhouette of the person that is showering. This may be nice for honeymooners. However, it is not ideal for family.

I would recommend staying in the ground level rooms with a view of the ocean. The view is nice. It also has the benefit of a patio area. This is unique for this hotel as most of the rooms do NOT have a balcony. This was nice for my children as it provided direct access to the outside.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank SkiNbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hue O, Marketing Coordinator, The St. Regis Princeville Resort at St. Regis Princeville Resort, responded to this review, 28 March 2012
Thank you for taking the time to post your comments. We apologize for the inconveniences you and your family incurred during the extraordinary weather conditions. As you mentioned, the weather was “unprecedented” and certainly beyond our control. The climate condition certainly is not indicative of Kauai’s weather patterns. Without a doubt, the weather conditions and its effects took the whole state by surprise.

During this unique instance, the weather caused road closures that affected staff transportation. We transported staff via a helicopter and small water craft to service our hotel guests. Our guests and staff are our number one priority. Fortunately, this only limited housekeeping services on one day.

We noted your comment about lack of management presence during the difficulties. While management was not in view, they took over several critical roles behind the scenes to guarantee the continued operation of the resort. They’ve led by example and rolled up the sleeves to work in all areas of the resort to accommodate all guest needs.

Thank you for your comments and for holding us to the highest standards of service even in contingency conditions. We reviewed and noted the areas of concerns to ensure that they are addressed in the future. We are taking proactive actions with the County of Kauai to implement protocols that will minimize guest and staff impact.

I would be delighted to discuss in further the details of your stay.

On behalf of the entire St. Regis Ohana we hope you will reconsider a return trip to Kaua’i and allow us the privilege of welcoming you back to the St Regis Princeville.

A Hui Hou! (Until we meet again!)

Hue Oldham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 March 2012

we stayed here for 4 nights on our honeymoon and it was very sad to leave. We felt spoiled when we went to Maui and stayed at the Westin and started complaining...
We had a top floor room overlooking Hanalei Bay. The rooms have absolutely everything possible and you could not leave the room and probably enjoy yourself for days in comfort and luxury.

The breakfast buffet and the views in the morning out on the terrace while eating are breathtaking. The views from the entire premises are unbelievable. The pool was not crowded and very easy to find space to layout and relax. You can also lay on the beach if you choose. There is a poolside restaurant and bar as well.

This is the St. Regis, so its very expensive all across the board, but you definitely get what you pay for.
We used the Spa one afternoon, simply amazing. Highly recommend if you plan on using a Spa on a trip to Hawaii. Spend the extra money here, the facilities are amazing.

If you want to splurge on a trip to Hawaii, stay at the St. Regis!

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Danny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hue O, Marketing Coordinator, The St. Regis Princeville Resort at St. Regis Princeville Resort, responded to this review, 28 March 2012
Wow! Congratulations on your nuptials! We are so pleased that the Resort could be a part of creating some of the most memorable moments of your time together as a couple. Creating a space with rich textures, beautiful lighting and amenities at an arm’s reach where guests never want to leave is our ultimate goal. Having a captivating view of Hanalei Bay is Mother Nature at her finest. Thank you for the wonderful review. We look forward to welcoming you back on your anniversaries!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver
Level 4 Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 20 March 2012

The St. Regis Princeville is a great category 6 Starwood hotel (I mention the category so you can adjust your expectations - this is not a cat 7) with lovely common areas, stellar views and lovely rooms.

The Junior Suite was spacious and comfortable with exceptional views that carry through from the living area to the spa tub/shower (note - no patio in the Junior Suite but we did not miss it as huge sliding windows brought the outdoors, indoors). Since we were leaving the hotel late, we were given access to a courtesy room which was a standard - it was also quite nice. We were able to upgrade to a Junior Suite for $100/night through an offer email directly from the hotel - this is an excellent value and well worth it, but at the standard rack rate of ~$1000/night, I would say a "normal" room category would be a fine choice for us.

The service was excellent from check in to check out - great staff, valets, servers and butlers (suites only have butler service with all of the standard St Regis "allow me" perks - morning coffee service, packing and unpacking service, ironing service, etc...)

The food was good overall, but not great. That said we certainly never went hungry or were massively disappointed with any meal. Room service (which can often suffer in quality) was quite good.

There is not a great "swimming beach" as it is rocky, but the views and pool more than make up for this IMHO. The only thing that would have me giving this hotel a 4.5/5, if it was a TA option, is the lack of an adults only or quiet pool. I felt a bit overrun by hyper kids at times.

Golf on the island is great - we played the Prince several times - beautiful and challenging course, the Makai - one round was enough, but the course is in good condition, the Jack Nicklaus course about 30 minutes south of the hotel - not his best course, as well as the Poipu course which is an hour from the hotel, but well worth the trip.

We are looking forward to our next trip to the St. Regis Princeville.

Area note: if you need sun all day long, every day, Princeville is likely not the location for you, but don't get scared off by the weather forecasts - showers are generally just that and last minutes versus hours.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank VancouverTheHair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hue O, Marketing Coordinator, The St. Regis Princeville Resort at St. Regis Princeville Resort, responded to this review, 28 March 2012
Thank you for a very thoughtful review. Our staff is skilled at recognizing and anticipating the needs of the modern connoisseur such as you. We look forward to welcoming a global traveler back to the St. Regis Princeville as our ohana.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Princeville
Kauai Beach Resort
#4 of 11 in Lihue
2,292 reviews
Show Prices
Show Prices
Show Prices
Koloa
Grand Hyatt Kauai Resort & Spa
Koloa
Koa Kea Hotel & Resort
Show Prices
Show Prices
Show Prices

Been to St. Regis Princeville Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about St. Regis Princeville Resort

Property: St. Regis Princeville Resort
Address: 5520 Kahaku Road, Princeville, Kauai, HI 96722-5214
Phone Number:
Region: United States > Hawaii > Kauai > Princeville
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Princeville
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — St. Regis Princeville Resort 5*
Number of rooms: 251
Official Description (provided by the hotel):
Situated on one of the most beautiful sites in the world, The St. Regis Princeville Resort is Hawaii’s address for life’s special moments. Elegantly appointed, the resort offers 251 spacious guest rooms including the exclusive Crown Suite Collection. Overlooking beautiful Hanalei Bay, the St. Regis Princeville provides bespoke service amid magnificent natural surroundings. Experience the pursuit of sport, culture and fine dining. For connoisseurs who desire the finest expressions in luxury. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Southall Travel, Ebookers, Expedia, Ctrip TA, Hotels.com, Priceline, TripOnline SA, 5viajes2012 S.L., Evoline ltd, HotelQuickly and Cancelon so you can book your St. Regis Princeville Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
St. Regis Princeville Hotel Princeville
St. Regis Princeville Resort Kauai, Hawaii

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing