we dropped by the hotel on a quick trip to Kauai recently to check it out. We got there right at sunset, and it was nice to walk in and immediately catch the wonderful view from the deck. As it was quite crowded, we waited some time before we could order drinks, and as the sunset was fading quickly and we wanted to enjoy champagne for the event, time was of the essence. I made a quick dart to the bar in the lobby to order a round of champagne for my guests (just 3 glasses). Mike, the bartender, told me to go back and order them from the balcony. When I tried to explain I had been waiting, he wasn't particularly interested and continued to berate me about how the service works by having me go outside and order my drinks from the waitresses there. One of the waitresses at the bar overheard the conversation and could see I was having some difficulty with Mike, so she helped me select the right champagne, I ordered through her and went back out to the balcony to see the tail end of the sunset. I missed the whole show!! Had Mike invested his time into pouring my drinks instead of his unfriendly spiel this could have been avoided. We waited 15 more minutes after the sunset and the drinks still had not come, so we left. Bottom line, I would not want to spend that kind of money on their drinks if that's the service I'm going to receive. After sharing this story with a few others who live on the island, it seems the hotel has a reputation for bad service.
- Official Description (provided by the hotel):
- A 2006 AAA Four Diamond Hotel Award winner, Hawaii's St. Regis Princeville Resort offers 23 idyllic acres for rest and play. Luxurious dining, spa, swimming, and golf on the northern shore of Kauai ... more less
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- Also Known As:
- St. Regis Princeville Hotel Princeville
- St. Regis Princeville Resort Kauai, Hawaii