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“Over the Top Service”

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St. Regis Princeville Resort
Ranked #2 of 4 Hotels in Princeville
Certificate of Excellence
Reviewed 22 April 2014

With a view of Bali Hai (Makana) and its amazing sunsets from our room, we were pampered for 10 days here from the butler who served us coffee to the concierge who booked our activities and even lent me her personal yoga mats so I could do my solo Pilates on the beach! You don't come to the St. Regis for bargain rates, but the hotel is worth it. At sunset, they open a bottle of champagne with a sabre and serve it to those celebrating a special occasion (honeymoon, anniversary, etc.). Mahalo, St. Regis!!

Room Tip: Butler suites are gorgeous...make sure to ask for a view of the bay!
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  • Stayed: April 2014, travelled on business
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1  Thank Emily B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded 29 April 2014

Aloha EmilyB,

We appreciate you taking the time to write such a wonderful review about your recent stay at our Resort. Hearing comments such as yours is one of the many reasons our staff takes such great pride in being able to work for the St. Regis Princeville. We are pleased to hear your stay was exceptional and it would be our sincere pleasure to welcome you back for many years to come.

With warmest aloha,

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1,416 - 1,422 of 2,886 reviews

Reviewed 21 April 2014

Spent an incredible 10 days at this hotel. Beautiful room with great views of Hanalei bay. Staff was incredibly attentive and easy to work with. Spa was wonderful - the couples massage was especially nice.

  • Stayed: April 2014, travelled on business
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Thank RichBelanger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded 29 April 2014

Aloha RichBelanger,

Thank you for taking the time to write a review about your most recent visit to our resort. We are pleased to hear your stay was exceptional and that you were able to experience our Signature couples massage at the Halele'a Spa. Our staff takes great pride in being able to create the most bespoke experience possible and it would be our pleasure to welcome you back for many years to come.
With warmest aloha,

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Reviewed 20 April 2014

A beautiful property with wonderful views of the Na Pali coast and Hanalei Bay. Stop by and enjoy the sunset from the terrace even if you aren’t staying here. They have a nightly sunset tradition where they talk about the property’s rich history before sabering open a bottle of champagne.

Room
Very nice, well kept and comfortable.

Bar
The drinks are pricey but generally well made. Service can be slow during the busy sunset hour. Appetizers seem to be hit or miss and are expensive. The samosas were very good but the ($20) sliders were served lukewarm.

Biggest complaint: SPG members get a 10% discount on food but not all of the wait staff know about the program which leads to some back-and-forth when settling the bill.

  • Stayed: April 2014, travelled as a couple
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1  Thank Jeremy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded 29 April 2014

Aloha Jeremy J,

Mahalo for taking the time to write a review about your recent stay at our Resort. We appreciate hearing feedback from our guests and I have shared your review with our Management team so that we may refresh our staff on the SPG discounts and promotions. We hope you will allow us another opportunity to demonstrate our signature hospitality for which the St. Regis brand is known.

With warmest aloha,

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Reviewed 19 April 2014 via mobile

We have always had a great room at this property, especially for special occasions like anniversaries. We have never had a room without at least a partial view, until this time we didn't even know they existed. No view. Put in the "kids" wing with a screaming baby next door and kids running the halls each morning (and nights). Greeted by a long black hair across our bed, twice. Bathrooms are ridiculously outdated. Carpets are stained and have holes in them. Bathroom towels are stained and ratty. For the premium price you pay these things are inexcusable. We have always had very clean rooms prior to this stay, and when you do, you can overlook a lot of the outdated nature of the room but when your room isn't cleaned properly AND the room is terribly outdated it adds to the "yuck" factor. The rooms just really need a renovation, that's just all there is to it. Tons of kids and staff were not managing them properly by keeping them out of the only adults area, the hot tub. There is no adult part of the pool so this is your only break from the noise and chaos until a 3 year old with a boogie board smacks you in the face or a baby with water wings walks up and sneezes on you. Given, it's Spring Break, there will be children but proper enforcing of the rules is important to make it tolerable for the couples looking for a relaxing retreat. Not to mention, the hot tub was broken for over half of our stay, no flags for service anymore on chairs, service light on door didn't work properly, service elevator wasn't working so elevators were super slow and filled with carts. Highlights were staff (valet, front desk, pool) and the location is gorgeous. I know I probably could have complained and moved rooms but that is the last thing I want to do on vacation plus it wouldn't have changed the main issues we had daily, doubtful the room would have been any better. Disappointed for sure.

  • Stayed: April 2014
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4  Thank Amanda2995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded 29 April 2014

Aloha Amanda2995,

We appreciate you taking the time to share your feedback with us about your recent stay at our Resort. We apologize that your stay was anything less than exceptional. We take all comments very serious and I have shared your review with our Executive team in hopes that we may better improve for our future guests and your return visit. Being able to hear a guests perspective on our rooms is very vital and we will be working with our housekeeping team and maintenance to make improvements. We hope you will allow us another opportunity to demonstrate our signature hospitality for which you are accustom too.

With warmest aloha,

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Reviewed 17 April 2014

The service here is incredible. The staff was exceptionally polite, courteous and made us feel welcome and important. My husband and I stayed here for our honeymoon. We were greeted as Mr & Mrs. "New Last Name" which was very nice. A bottle of chamagne was on ice with a very nice card when we arrived in our room. The bellman gave us a tour of the hotel and showed us each feature of the hotel room. We stayed in an ocean front room with a gorgeous view. It was wonderful to sit in the bay window with the screen open. The atmosphere was quiet, calm, relaxing and luxurious. We enjoyed private in room dining each day for breakfast which was delious. The Makana Terrance was very good for dinner and the service there was fantastic. Dinner at Kauai Grill was less impressive as was the service. The pool is very nice, with easy access to the beach. There were plenty of chairs on the sand that did not need to be reserved which was nice. The ocean was clear & warm. Only draw back is it is very rocky, water shoes would have been nice to have. Overall excellent hotel. Will definitely be returning in the future!

Room Tip: The ocean front rooms are amazing
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  • Stayed: April 2014, travelled as a couple
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1  Thank Megan_SD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2014

My friends and I splurged and stayed here for the 2 nights we were on Kauai during a recent trip to Hawaii. We loved it. Our first floor rooms with terraces were close to the pool and the pool restaurant, and steps from the beach. The view was the best we had during our trip. I was very happy with the double sinks, bath sheets, and toiletries in the bathroom (less so the "privacy window"), but what I really loved were the beds, which felt as great as they looked. The sea salt dark chocolates left during turn-down service were also a lovely touch, as was the fruit and chocolate dessert left for one of our group who had a big birthday coming up (I believe our travel agent mentioned it). All the staff we encountered were pleasant and accommodating. My only quibble is the lack of outlets in the bedroom; finding outlets for both of us to charge our phones, cameras, and tablets was an unexpected problem in a setting where every other detail was so well thought out. Still, I would stay here again if I had the opportunity. It would be really lovely for a honeymoon.

  • Stayed: April 2014, travelled with friends
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Thank EMCPhiladelphia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded 21 April 2014

Aloha EMCPhiladelphia,

Mahalo for taking the time to share your feedback about your most recent stay at our Resort. We are pleased to hear you enjoyed your room, surroundings and location of our Resort. We take all feedback very serious and I have shared your comments with our Director of Operations in hopes that we may improve and provide the most comfortable settings in our rooms possible. Being able to create a home away from home is one of our ultimate goals and we look forward to welcome you back for many years to come.

With warmest aloha,

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Reviewed 15 April 2014

Our family (including 2 grandsons) enjoyed our stay at the hotel. The staff was incredible, the facility beyond compare and who could ask for anything more. We swam, hiked, adventured and highly recommend the hotel. We shall return!!!! Pamela G

  • Stayed: April 2014, travelled with family
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1  Thank Pam G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded 21 April 2014

Aloha PamelaG,

Thank you for taking the to share a review about your recent stay at the St. Regis Princeville Resort. We are pleased to hear your stay was exceptional and that your entire family enjoyed their stay. It would be our sincere pleasure to continue to welcome you back to our Resort for many years to come.

With warmest aloha,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about St. Regis Princeville Resort

Address: 5520 Kahaku Road, Princeville, Kauai, HI 96722-5214
Phone Number:
Region: United States > Hawaii > Kauai > Princeville
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Princeville
Price Range: £410 - £1,812 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — St. Regis Princeville Resort 5*
Number of rooms: 251
Official Description (provided by the hotel):
Situated on one of the most beautiful sites in the world, The St. Regis Princeville Resort is Hawaii’s address for life’s special moments. Elegantly appointed, the resort offers 251 spacious guest rooms including the exclusive Crown Suite Collection. Overlooking beautiful Hanalei Bay, the St. Regis Princeville provides bespoke service amid magnificent natural surroundings. Experience the pursuit of sport, culture and fine dining. For connoisseurs who desire the finest expressions in luxury. ... more   less 
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Also Known As:
St. Regis Princeville Hotel Princeville
St. Regis Princeville Resort Kauai, Hawaii

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