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“Nice location but skip the Afternoon Tea” 3 of 5 bubbles
Review of St. Regis Princeville Resort

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St. Regis Princeville Resort
Ranked #1 of 4 Hotels in Princeville
Certificate of Excellence
Boise, Idaho
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nice location but skip the Afternoon Tea”
3 of 5 bubbles Reviewed 2 June 2014

Perhaps I should say "their idea" of Afternoon Tea. The setting for this hotel is beautiful and the grounds are very nice, but we were disappointed when we booked a seating for Tea. Granted, this was Hawaii and not the English countryside, but if a hotel like the St Regis cannot offer impeccable service at the price of $39/person, then they should not offer Afternoon Tea altogether. We were encouraged to select any seat in the bar, which only had low coffee tables, along with techno music in the background. Service was spotty, and our waiter did not know what he was serving us when we asked for a description of the various sweets and savories. While the food was tasty, it came in the company of cardboard boxes right from the start, as we were told there would be a lot of food and we could box up what was not needed. Perhaps with some coaching from properties more experienced in the art of serving Tea this hotel could pull it off, but I doubt we will be back.

  • Stayed May 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Mountaineer67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this review, 17 June 2014
Aloha Mountaineer67,

Mahalo for taking the time to write a review about your recent service during Afternoon Tea. We apologize that your experience was anything less than exceptional. I have shared your review with our Director of Food and Beverages so that our staff can be addressed and we can improve for future visitors. Your feedback is very much appreciate and we hope you will allow us another opportunity to demonstrate our signature hospitality for which the St. Regis brand is known.

With warmest aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,629 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (790)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
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English first
Costa Mesa, California
1 review
5 of 5 bubbles Reviewed 2 June 2014

From the moment we arrived, we were greeted with genuine hospitality. Mark helped us load our bags unto a cart and escorted us to the front desk to introduce us to Erin. Mark wished us a wonderful experience. Erin welcomed us in. She kindly set us up. I have to thank Sheena, Erin, and housekeeping for helping us get into our rooms an hour and a half earlier than check-in. They helped accommodate our request since it was our wedding day. Sheena, especially, helped me with all the phone calls she patiently took. Thank you! It meant a lot!

Our stay was everything that you would hope for- relaxing, exquisite, and hospitable. Noah, our server at the beach, was amazing. His attitude and joyfulness was contagious! He made us laugh and helped us truly relax. I want to go back to your beach for the view, the water, and Noah's wonderful personality. Thank you, Noah, for being you! We hope to see you next time we visit.

I, also, have to talk about our wedding experience. This is where I have to talk about Leon Pellicer. He was our biggest blessing on our wedding day. He helped set us up in the private room at the Kauai Grill. He was so happy to set us up and to grant us a wonderful place in his restaurant to celebrate our wedding union with our family. In addition, Mr. Pellicer helped us with other little wedding ideas, which is totally outside his expectations! Mr. Pellicer, you will forever be in our hearts for the special acts of genuine hospitality you gifted us with and for contributing to one of the most special days of our lives.
We had a perfect day.

Our dinner at the Kauai Grill was the best dinner we have ever had! Thank you, again, Mr. Pellicer for overseeing our experience. Thank you, Texas Billy Zetes and your support team for the professional, courteous, and timely service. Thank you, Chef Maxime Michaud for all the delicious and exceptionally flavorful dishes. We really appreciated the amuse bouche you sent out (that definitely woke up our palates! yum!) and for the tableside visit. What an honor! We love the group photo we got!

From start to finish, your establishment has wowed us. On our way out, Virgilio Ballesteros, helped us with all our bags. He organized everything into two different cars for us, exactly as we had requested. We had a chance to hang out and talk to him while waiting for the other half to meet us. What a nice person to wait with us!

Lastly, I want to give a shout out to the rest of the St. Regis Princeville Resort team. Thank you for the bottle of Champagne on our wedding night, the congratulation cards, and for the 5 STAR EXPERIENCE.

From our hearts...we'll see you again for an anniversary,

The Badgers

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wannessa831
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this review, 17 June 2014
Aloha Wannessa831 (the Badgers),

Mahalo for taking the time to write such a wonderful and thoughtful review about your recent Hawaiian getaway. Being able to create memories of a lifetime is truly one of our top priorities and we are pleased to hear you were able to spend your time with us during our recent wedding celebration. I have shared your review with our staff, hearing feedback such as yours is one of the many reasons our staff goes above and beyond. We appreciate your acknowledgement and it would be our sincere pleasure to welcome you back for many Anniversaries!

With warmest aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
McAllen, Texas
Level Contributor
43 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 2 June 2014 via mobile

This hotel is a 5 star the location is a little far from the airport but the view is beautiful, you get to see beach with the mountain background, on a sunny day you can even see tha waterfall far away. The rooms are very nice with very comfortable beds. Many amenities in the bathroom. The breakfast area has a spectacular view. The pool are is beatuful with great service. The beach is ok for my taste the water is too cold and many reefs, it look great for snorkeling but I didn't get in the water. Some tour recommendation will be the helicopter ride and the zip line. Be aware that on this part of the island it rains a lot. I will advice that this hotel and everything in this island is very expensive.

  • Stayed April 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Grilaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 31 May 2014

We stayed at the St. Regis in late April 2014 for 6 nights of our honeymoon & it was by far our favorite hotel of our two-week stay in Hawaii & made our honeymoon a trip of a lifetime. I hadn't truly appreciated how relaxing it feels to have such a high level of service. It was the little things that made the service stand out - we rented a convertible and the valets would have the car ready for us in the AM, top down & two cold water bottles in the cup holders, chocolates on your pillow, every single staff person we met was friendly & not in that "over the top annoying" kind of way. After 24 hours traveling, the valets had our bags up to our rooms before I could even try to get the bags out of our car (I usually insist on taking my bags up myself when traveling). The hotel setting is amazing- beautiful views of Hanalei Bay. Guest rooms are a good size and you get unlimited free water bottles (minor point, but other hotels we stayed at charged for them which was annoying at $3-$4 a bottle). The only tiny criticisms I could make (which other reviewers have noted) is that the pool chairs are a bit dated & the outside style of the hotel has a 1970s/80s feel but inside it's gorgeous (and updated). All in all this was an amazing honeymoon experience that I will never forget!

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PhillyTraveler8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this review, 2 June 2014
Aloha Phillytraveler8,

Mahalo for taking the time to write about your recent Honeymoon getaway at our Resort. We truly appreciate hearing feedback from our guests and I have shared your review with our Director of Operations in hopes that we may address the beach chairs and resort exterior. We would like to congratulate you again on your recent celebration and thank you for choosing our Resort to play a role in creating some of the best memories you shared at as a newlywed couple. It would be our sincere pleasure to welcome you back for many years to come, hopefully to celebrate an Anniversary.

With warmest aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 30 May 2014 via mobile

I have had numerous friends speak highly of this hotel and they were right. The service, location, amenities and rooms are great. The ocean view rooms are outstanding as were the restaurants and pool area. I will be back

Stayed May 2014, travelled with friends
Helpful?
1 Thank archangel61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this review, 2 June 2014
Aloha Archangel61,

Thank you for taking the time to share your experiences with us. We are pleased to hear your stay was exceptional and that we lived up to your friends referrals. We take great pride in being able to create a memorable bespoke experience for each and everyone of our guests. It would be our pleasure to welcome you back soon.

With warmest aloha,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
136 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
5 of 5 bubbles Reviewed 29 May 2014

We enjoyed a round of golf on the beautiful Makai course on our first morning of our arrival from Poipu, before checking in for 2 nights. We had booked an ocean premium room. We were celebrating our 30th wedding anniversary. Service was excellent. Staff were there to ensure you had a pleasant experience. Valet service was efficient. Check in went smoothly. The interior of the hotel is spacious and tastefully decorated. A beautiful grand resort. Gorgeous flower arrangements. Nice lounges, entrance, sitting areas. Our premium ocean view room was beautifully situated ...corner unit on the 8th floor. Prime spot. We were able to sit out on our small garden area, which had two chairs and a small table and a privacy wall between our only neighbor. We had a nice ocean view, as we sipped the complimentary champagne they had sent to our room. Nice touch. The rooms above our 8th floor ...all had the same ocean views, but no balcony. They could only open the windows entirely up. Our premium ocean room was really expensive at US. $700 a night (and I booked it a few months in advance when they had an ocean view room special) plus then you still have to add resort fees, taxes, $30 daily valet parking fee so you are looking more at $800 a night! Ridiculously expensive ...but for a splurge on a special occasion, it was really appreciated. At that price though, unless you have unlimited means, you will want to be able to enjoy the room as much as possible otherwise, perhaps a cheaper garden room might be an alternate choice if you just want to stay and experience the resort.
We didn't mind that it took about 5-10 minutes to walk to the pool from our room location.
The pool is very nice and fairly large. Lots of beach chairs and umbrellas. We spent a few hours relaxing by the pool at the end of our 2nd day, despite the weather not being very inviting. I can only imagine that it would be quite crowded during high season, when the sun is shining. The beach is somewhat small....but if you prefer a more secluded or larger beach, there are a few very nice ones to go to in the area as long as you have a car.
Despite having a mostly cloudy and grey 2nd day to explore the area, it was still worth going up to Princeville and staying at the St. Regis for a few days. Such a lush part of the island. BTW...the bed sheets are awesome...wish I knew what kind of cotton and thread count they use! Silky smooth....

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rockport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chicago
Level Contributor
69 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 29 May 2014

From the moment you arrive and the valet greets you warmly by name and gives you a lei you know you are in for a wonderful stay. I love how you don't have to wait in line to check in but are seated at a desk and treated as individuals, not as cattle.

The hotel lived up to my expectations and they were high! The staff did a lot of amazing things for us that were much appreciated. The view from the lobby takes your breath away.

Very comfortable room equipped with Illy coffee maker.

All the staff was happy and helpful.

Had the buffet breakfast daily and it was scrumptious!

Valet staff was courteous and fast and had good tips for local eateries.

Room Tip: spring for the rooms with the view
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank crk60091
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this review, 2 June 2014
Aloha crk60091,

Thank you for taking the time to write such a wonderful and thoughtful review about your stay at our Resort. Hearing feedback such as yours is one of the many reasons our staff takes such great pride in working for the St. Regis. Being able to create exceptional stays for our guests is a main goal for our staff and it would be our pleasure to keep creating memorable stays for you for many years to come.

With warmest aloha,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about St. Regis Princeville Resort

Property: St. Regis Princeville Resort
Address: 5520 Kahaku Road, Princeville, Kauai, HI 96722-5214
Phone Number:
Region: United States > Hawaii > Kauai > Princeville
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Princeville
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — St. Regis Princeville Resort 5*
Number of rooms: 251
Official Description (provided by the hotel):
A 2006 AAA Four Diamond Hotel Award winner, Hawaii's St. Regis Princeville Resort offers 23 idyllic acres for rest and play. Luxurious dining, spa, swimming, and golf on the northern shore of Kauai ... more   less 
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Also Known As:
St. Regis Princeville Hotel Princeville
St. Regis Princeville Resort Kauai, Hawaii

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