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“Honeymooners might want to reconsider...”

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St. Regis Princeville Resort
Ranked #2 of 4 Hotels in Princeville
Certificate of Excellence
Honolulu, Hawaii
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Honeymooners might want to reconsider...”
Reviewed 31 July 2014 via mobile

We booked this spot for our honeymoon after getting married in Oahu. Upon first glance, this resort definitely lived up to expectations. Attentive and responsive staff, a room with a magnificent, breathtaking view, and a gorgeous property. However, we were not expecting the plethora of families. At times, this felt like we were in the midst of a Disney cruise and all the peace and quiet we hoped for were nowhere to be found. Attempting to watch the champagne sabering at sunset, so many ill-mannered people crowded in front of us obstructing the view. The hotel supposedly has an evening dress code but obviously nobody enforces it with barefoot, shirtless people in our midst. Just overall disappointing with the lack of class...the hotel is lovely and could be so much more but I just wish I knew ahead of time that so many families would treat this piece of heaven as their own personal playground.

Stayed July 2014
Helpful?
6 Thank Hamilton S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (808)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
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English first
New York, NY
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 July 2014

We stayed here on our Honeymoon last month. Service of all employees was very welcoming and friendly. They did give us a room upgrade for our honeymoon but there was no champagne or anything special left in our room, which disappointed me since I read on the Starwood website that that was supposed to be a member perk. The beds/linens etc. were very luxurious as you would expect from a St. Regis. However other things in the room--window shutters, bathroom fixtures, look pretty outdated and are creaky/noisy and really need full updating. The outside of the property and the pool also need upgrades. The pool complex looks circa 1980. I also didn't like that there was no adults only or quiet pool. Overall this is a nice place but for $500+ per night I expect a little better in terms of property renovations etc. I did use the spa for a massage which looked completely recently renovated and was very relaxing and luxurious. The Sunday brunch was very impressive (though pricey at $60 pp) and the food at the lobby lounge and pool grill were pretty good.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank C_PNewYork_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this review, 4 August 2014
Aloha C_PNewYork_NY,

Mahalo for taking the time to write a review about your recent experience at our Resort. We apologize that your stay was not exceptional and I have shared your review with our staff. We take great pride in recognizing special events such as honeymoons and it is possible that due to your room move you did not receive an amenity. This is unacceptable and we apologize on behalf of the Resort. I have also shared your feedback with our Director of Operations in hopes that we may improve for future guests. We hope you will allow us another opportunity to demonstrate our signature hospitality for which the St. Regis brand is known.

With warmest aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
1 review
Reviewed 30 July 2014

We came to the St. Regis on our honeymoon and we were blown away by the service, views, cleanliness, etc. etc. etc. The details were incredible - everything thought about and carefully calculated. We didn't even want to leave the room. I cannot say enough about this place. It was paradise and a trip we will never forget. We stayed on Oahu in another hotel and it didn't compare. The St. Regis made it THAT special.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank ChristineCarp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this review, 1 August 2014
Aloha ChristineCarp,

Thank you for taking the time to write such a wonderful review about your recent stay at our resort. We are pleased to hear your enjoyed your stay and that you choose our resort as your honeymoon destination. Being able to create a memorable experience that will last a lifetime is a true task and we are pleased to hear we made such a wonderful impression. It would be our pleasure to welcome you back soon and hopefully for an upcoming Anniversary.

With warmest aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level 3 Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 30 July 2014

During our annual visit to Kauai, we decided to splurge for a girls getaway -- me, my daughter and her friend. Our experience was amazing!

1. Excellent service from friendly staff in all areas -- valet, check-in desk, pool attendants, Doug and his crew behind the activity desk.

2. Our room was luxurious and had the best view ever of Hanalei Bay and Bali Hai. The grassy area extending from our patio was a special treat. One morning, we were greeted by Nene geese. Oh, so charming.

3. Classy, yet relaxed island ambience.

A special shout out to Shawn at the check-in desk. He exemplifies the true meaning of ALOHA -- friendly, always smiling, gracious, helpful, charming. We visited him a couple times a day just to say "hi" and see his smile and hear his laugh!

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank 3monkeysCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this review, 1 August 2014
Aloha Threemonkeyscalifornia,

Mahalo for taking the time to share your experience us with while staying at our Resort. We appreciate hearing feedback from our guests and we are pleased to hear your stay was exceptional. Our staff takes great pride in being able to create the most genuine bespoke service possible and we will make sure that Shaun and Doug's team is acknowledged. We look forward to welcoming you back soon.

With warmest aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level 3 Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 July 2014

This is a truly spectacular property in a spectacular location with spectacular views. We will be back.

+ Exceptional service - even for a St. Regis
+ Best view on Kauai
+ Great, super comfortable bed
+ Great bathroom, with stunning view from the bathtub & cool "make it opaque" privacy window feature
+ Great beach, beach activities

- Property could use an exterior refresh
- Pool is great but doesn't have as many kid-friendly features as some other resorts
- Room furnishings are comfortable, elegant, but arguably starting to show age

We stayed in a Junior Suite Ocean View on the entry level (9th floor) with an absolutely spectacular view of Hanalei Bay. The room had a nice sized living area, with a sitting table next to the window; the window had sliding glass doors and screen sliders to open the window to the outdoors.

On arrival, at the motor court valet, I mentioned my name and the valet staff were expecting our arrival. I love it when hotels get this right.

We checked in (a bit early) and the room was not quite ready, so we went down to the pool and had a cocktail. Very nice setting. Bespoke, elegant. Great cocktails.

The pool area is very nice, though lacks waterslides and some of the more "resort-y" features. The glass tile on the bottom of the pool didn't jump out to us in pictures but has a really cool & unique effect when you're looking at it in the pool.

The beach area is awesome. Great beach, great snorkeling, great kayaking. Ocean water was slightly warmer than the (nicely warm) pool--though both were roughly the same perfect temperature as the 82 degree air. I understand that the Hanalei Bay water is best in the Summer (when Poipu swells are rough) and the waves get upwards of 40-50 feet in Winter (when Poipu swells are minimal). We were able to kayak and surf the 1-3 ft waves in our kayak. Fantastic. Though we agreed we have to come back to see those huge swells!

Nice proximity to North shore activity / food options, though mostly you go to Kauai to enjoy the peace, quiet and nature.

We had butler service with our room; they brought us complimentary French press coffee (wonderful, locally sourced) and the best, freshly made bakery biscotti we'd ever had. Super helpful, highly professional. In our experience, it's very hard to find this level of service in remote resort locations--even at premium properties (e.g., Lanai, Bora Bora, Taha'a, Moorea, etc.). They knocked it out of the park.

We didn't have any complaints, but would recommend skipping the Jean-Georges restaurant. The service was not up to par with the rest of the hotel; and the food was not up to his typical standards (e.g., we had an overcooked fish dish)... a couple of misses and not a great value. We regretted not going to another restaurant with our limited time on the island.


Overall, I can say that this St. Regis delivers in every way. It's not cheap, but it was--to us--a great value for the total experience.

Room Tip: Ocean view is well worth it. A number of comments seem to focus on the 4th floor transition--this w...
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Stayed July 2014, travelled as a couple
Helpful?
2 Thank wildbluewanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 July 2014

We found cockroaches in our room. Absolutely disgusting. We had to throw away our luggage and most of my purses and clothes. Thousands of dollars were wasted on what we threw away because of the SEVERAL cockroaches we found in our room. Our stay was great until we saw them.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
12 Thank ceh4441
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this review, 1 August 2014
Aloha ceh4441,

Thank you for taking the time to write a review about your recent stay at our resort. We apologize for the disturbance you experienced during your stay. I have shared this review with our Executive team and I can assure you that our Resort takes every precaution possible to prevent insects and pests in our Resort. The safety and health of our guests is a number one priority. After confirming this incident with our Management I was assured that we did everything possible in regard to your stay, including an immediate room move, laundering of personal belongings and so forth. On behalf of the entire staff we do apologize again and hope that we provided the best recovery possible. If you would like to discuss your stay further please contact our Director of Operations, alberto.pirozzini@stregis.com.

With warmest aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Windermere, Florida
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 July 2014

What a great family visit we had at the St. Regis. It far exceeded any expectations we had, which were lofty given it was a St. Regis hotel. Every detail of this place was EXTRAORDINARY. From the rooms, to the pools, to the beach to the grounds, to the staff, and the food, and the....I can go on for days. I cannot describe how stunning and beautiful the views of the nearby mountains, waterfalls and oceans are to behold. Please stop what you are doing and make a reservation to stay at this hotel.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Troy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this review, 1 August 2014
Aloha TroyE,

Mahalo for taking the time to write such a thoughtful review about your recent stay at our Resort. We appreciate hearing feedback from our guests and we appreciate your acknowledgement. It would be our sincere pleasure to welcome you back for many years to come.

With warmest aloha,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about St. Regis Princeville Resort

Property: St. Regis Princeville Resort
Address: 5520 Kahaku Road, Princeville, Kauai, HI 96722-5214
Phone Number:
Region: United States > Hawaii > Kauai > Princeville
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Princeville
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — St. Regis Princeville Resort 5*
Number of rooms: 251
Official Description (provided by the hotel):
Situated on one of the most beautiful sites in the world, The St. Regis Princeville Resort is Hawaii’s address for life’s special moments. Elegantly appointed, the resort offers 251 spacious guest rooms including the exclusive Crown Suite Collection. Overlooking beautiful Hanalei Bay, the St. Regis Princeville provides bespoke service amid magnificent natural surroundings. Experience the pursuit of sport, culture and fine dining. For connoisseurs who desire the finest expressions in luxury. ... more   less 
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Also Known As:
St. Regis Princeville Hotel Princeville
St. Regis Princeville Resort Kauai, Hawaii

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