The St. Regis is definitely on a beautiful piece of property unparalleled to anything else on the North shore of Kauai, however it simply does not live up to it’s name nor reputation when it comes to quality, service and amenities.
The Starwood Group did a good job in updating the very tired and dilapidated Princeville Resort, but renovations are only a small piece of a very large pie that encompasses all of the elements that go into making a quality resort. While the hotel might be on its way to living up to its name as a five star brand parallel to the Four Seasons and Ritz Carlton’s of the world, as of yet, it is best to describe the resort as a well decorated Westin.
The grounds are nice but by no means great. The so-called “infinity” pool is the old pool (sans bridge) re-tiled and filled to the top so that it “edgeless” . Drinks at the pool are ridiculously priced at $18.00 + and the service at the bar is pretty lackluster.
The rooms, are nicely decorated, with an amazingly comfortable bed, beautiful plasma TV and all of the extras one might (Except for a coffee maker!!!) need from an iPod docking station to overhead reading lights. The unique transparent glass is a very cool idea in theory, but makes going to the washroom at night quite the challenge, as frosted glass does not block out the light. The washroom is by no means luxurious, I'm actually pretty sure it is the old washroom with some new hardware, The views from our Ocean View rooms was breathtaking, so in my opinion worth every penny for an upgrade.
The food in the main dining room is neither here nor there. The morning breakfast buffet is pretty sparse and is the exact same every, single day...it literally did not change once in the 7 days we were visiting, As many others mentioned the only have bowls at the buffet, and the service in the dining room is horribly slow.
The St. Regis has a long way to go and probably should have remained closed or in its soft opening. There is not one boutique open in the hotel, making it very difficult to get anything without having to drive all the way into town. For a resort that does not provide a coffee machine in the room, or complimentary coffee in the morning (as many Four Seasons do) I found it pretty ridiculous that they charged $4.00 for a regular coffee in their "coffee shop". If you want a specialty coffee like a latte, good luck, as prices start at $5.00 for a small. Printers in the business center did not work, ice machines are sparse and ice is brought around in a cooler, and ocerall nothing really seems to be flowing in terms of service.
The St. Regis is on a beautiful piece of property, but definitely not worth the money. If you get a deal, go and enjoy the spectacular view’s, just don’t expect anything else to be even close to spectacular during your stay.
- Official Description (provided by the hotel):
- A 2006 AAA Four Diamond Hotel Award winner, Hawaii's St. Regis Princeville Resort offers 23 idyllic acres for rest and play. Luxurious dining, spa, swimming, and golf on the northern shore of Kauai ... more less
- Reservation Options:
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- Also Known As:
- St. Regis Princeville Hotel Princeville
- St. Regis Princeville Resort Kauai, Hawaii