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Reviewed 14 July 2017

We stayed here this May to celebrate my hubbys 60th birthday. The service was unbelievable. The pool is the best on the North shore and is salt water not chlorine which I loved being a swimmer. Bring water shoes for the beach.

Room Tip: Garden view room is also lovely.
  • Stayed: May 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Andi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded 17 July 2017

Aloha Andrea K,

Thank you for taking the time to share your experience and congratulations on your husband's milestone celebration! Thank you for your wonderful comments regarding the "unbelievable" service and that you also enjoyed our swimming pool during your stay.

It will be our pleasure to welcome you back soon.

Sincerely,

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Reviewed 13 July 2017 via mobile

Located on the North Shore at Princeville, Kaua'i, the St Regis Hotel is an excellent choice for cocktails while celebrating the gorgeous sunset. The extraordinary view is
magnificent, breathtaking everywhere you look. The hotel is on a bluff overlooking beautiful Hanalei Bay. Sweeping ocean views in every direction . The mountain waterfalls tumble down into Hanalei Valley.
Nightly Hawaiian music, great food, excellent service. White sandy beach below the hotel. A must visit location when coming to Kaua'i !

Stayed: July 2017, travelled on business
Thank hawaiianmusicstore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded 17 July 2017

Aloha hawaiianmusicstore,

Mahalo nui loa for your exceptional review of the St. Regis Princeville Resort! We are very grateful to be located in one of the most beautiful places in the world and have the opportunity to share our resort experiences with guests and visitors.

We hope to see you soon!

Sincerely,

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Reviewed 13 July 2017 via mobile

The service was incredibly slow the entire night! The waitress was completely uninterested in getting us our drinks or even taking our order in the first place. We sat at the table with empty drunk glasses for 20 minutes. When she finally did show up and we asked for the check it took her an additional 10 minutes to get us our check. Instead, she stood at the bar talking to all of the other wait staff. For the prices we paid, I expected much more than we received.

The hotel also is very out of date. The lobby had a broken down fountain in the middle of it, tables had glass rings covering them and the carpets were old and stained. The hotel was not up to par with a luxury hotel.

Stayed: July 2017, travelled with friends
7  Thank Erinn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Regis Prince... M, Manager at St. Regis Princeville Resort, responded to this reviewResponded 16 July 2017

Aloha Erinn E,

Thank you vey much for sharing your experience with us! I would like to apologize for the lack of responsive service you experienced while at our St. Regis Bar. I've reviewed this with our Bar Manager who will ensure we review with the team and use this feedback as a coaching opportunity. We are also excited to be in the early stages of a renovation and are excited to see the upcoming transformation. If you would like to discuss your stay further, please feel free to contact Mr. Mason Malesevich, Director of Restaurants and Bars, at mason.malesevich@stregis.com. Cheers!

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Reviewed 13 July 2017

Pros - It's a nice property and the views over Hanalei Bay are amazing. Food in the restaurants is very good especially the Kauai Grill. breakfast is a very good quality buffet, served on the terrace with a lovely view.

Cons - it's massively overpriced. Renowned as the nicest hotel on the island, and i think the only 5 star one, but i would judge the price to be double what i would pay in other locations with similar amenities. Service is pretty average, especially in the pool / beach area. Food menu by the pool is very basic.

Tips - getting a car is a toss-up, you'll pas about the same to get taxis everywhere if you only make a couple of excursions. Hanalei town is great - two restaurant reccos - Bar Acuda and the Dolphin. BEWARE though - no-one serves after 9pm so plan on having early (for NYC) dinners. The waterfall hike is very popular, we did the shorter version just to the beach and that was still very cool and prob took 2hrs total (take some water with you)

Room Tip: Being on one of the lower levels will put you between the pool and reception which is ideal
  • Stayed: March 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank NYCmid30s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Regis Prince... M, Manager at St. Regis Princeville Resort, responded to this reviewResponded 13 July 2017

Aloha NYCmid30s,

We appreciate your feedback regarding your recent stay. Thank you for your kind remarks regarding our "nice property" and "amazing" views. The ocean and mountain views are truly magnificent. We will also share with the culinary staff your positive comments about the "food in the restaurants". We apologize that there were several items during your stay that did not meet your expectations. These comments have been shared with the Hotel Operations leaders as we are always looking for ways to improve.

I hope you will allow us another opportunity to welcome you back in the future.

Mahalo nui loa,


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Reviewed 12 July 2017 via mobile

St. Regis was exceptional-- from the personal service upon arrival to the various wait staff in every restaurant on the grounds-- nothing could be better--
The beach side attendants and wait staff were top notch--
The Reef Guides Company was excellent for snorkeling and the St. Regis concierge did a fantastic job securing off site activities--

We witnessed 3 weddings in 4 days -- so clearly a destination spot for honeymooners--

Golfing at the Makai Course was awesome as well as walking and jogging paths--

If luxury, seclusion and inspirational scenery is your desire then the St. Regis is the place to go --

The oceanscapes and rainbows cannot be matched!

Stayed: July 2017, travelled with family
Thank Ranson4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded 17 July 2017

Aloha Ranson4,

Mahalo for taking the time to submit your review and choosing the St. Regis Princeville for your Hawaiian vacation! We truly appreciate your feedback and endorsement of our resort. I will be sure to share your comments with our staff for taking such excellent care of you.

We look forward to welcoming you back to our beautiful resort!

Sincerely,

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