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Reviewed 20 October 2017

Having never stayed on Kauai; we can perhaps be forgiven for picking a different hotel on another end of the island during our 6 day stay. Also tending towards small and very tropical feeling hotels, I didn't immediately consider the St Regis; perhaps feeling it might end up a bit too stuffy for our more beach bummy tastes. However we were curious, and decided to check it out for Happy Hour and Dinner, and then Came Back for Happy Hour and Dinner a second day, and ummmmm well; came back a 3rd time!

The property although immaculate and quite refined; felt very inviting. The lobby; particularly the views from the lobby bar; spectacular. Although the drinks were only so-so; we stayed and ordered dinner and were happy to enjoy the live jazz and overall pleasant vibe. Loved it so much, we came back two more times as I mentioned above.

Yes, we walked the lovely grounds, and even sat down for a drink at the pool bar. Although the service finally felt a bit on the stuffy side; we couldn't complain much, since the location was quite lovely. Although we liked our own property on the other side of the Island, we couldn't help but spend a good bit of time (and money) at this lovely Resort. 5 Stars+++

  • Stayed: October 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank txgerman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2017 via mobile

Lovely location and the views from the Monarch suite were breathtaking. Service was very good especially from the Butlers and valets.
The hotel itself was not what one would expect at a 5 star resort with a mediocre pool and minuscule beach and sub par lounge chairs. Felt like the hotel was the only luxury choice in the island with the Grand Hyatt as the only acceptable other option. The spa was nice but not exceptional and the gyms were ok however no shower facilities. We typically stay at 4 Seasons and have been extremely satisfied with their resorts especially Bora Bora. We expected the St. Regis to be on par but it was not.
The on site choices of restaurants for dinner were limited with the Makana Terrace excellent for breakfast however not open every night for dinner. Casual type dining limited to pool area and that closes at 6:30. Bar/lounge very nice and they do serve a limited menu if you’re ok with eating on a couch and coffee table. Entertainment at lounge was pleasant but get there early as it stops at 8:30.
Overall 5 star service which should be expected at the price point, however the resort is tired and a bit unkempt. Word of advice to management...don’t allow guests to hang towels from their windows. Needless to say an eyesore and not what one would expect at a 5 star resort.

Stayed: October 2017, travelled as a couple
2  Thank jjk16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded 21 October 2017

Aloha jjk16,

Thank you for taking the time to write a review about your recent visit. We apologize that your stay with us did not exceed your expectations. We appreciate all feedback and your comments have been shared with our leadership team.

We hope you will allow us another opportunity to regain your confidence in the future.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017

The St.Regis Princeville is one of the world’s true five star resort hotels. Elegant while relaxed and relaxing, it combines the old-world sophistication of NYC’s Waldorf Astoria with the Hawaiian island peaceful charm of the Mauna Kea Beach Hotel on Hawaii’s Kohala Coast, while exceeding them both.

The level of service, beginning with the bell captain’s lei greeting and personal orientation to the lobby and grounds, through the personal and relaxed registration process, throughout the entire guest stay, is exceptional. The staff is cheerful, attentive, and helpful.

Registration is conducted at a desk, not a counter, at which guests are seated in large comfortable chairs. There is no queue. Registration is unhurried, personal, and warm.

The lobby is expansive, built around a ring of huge wooden columns that exude old world charm (think Waldorf). The lobby buildingopens to the concierge and shops online side, to restaurants and the bar facing the ocean.

The view of course is unparalleled. Overlooking Hanalei Bay, th St. Regis commands a vista spanning from the town of Hanalei and its little harbor, across beaches, lava rock, the errant jagged peaks of the mountain range over to Haena, the end of the road that lies at the foot of legendary Bali Hai. The Bali Hai, as in South Pacific, and “...will call you.”

The lush, tropical mountains and valleys are threaded with waterfalls, and nourished by frequent sheets of rain that march across them, visible from the St. Regis and its private beach. The weather is constantly changing, like the ocean beneath it, providing an ever-changing view that can only be described as magical.

Yes, magical. That term has been so overused that it has become trite, but watching the aquamarines, deep blues, and frothy white surf of the ocean, against the brilliant greens of the mountains, trees and thick jungle, the golden beaches, and the constantly changing sky full of billowing clouds, curtains of rain in the near distance perfused with rainbows, the word keeps pushing its way into one’s mind: magical.

The restaurant and bar food and service are exceptional. There is food and drink service at the swimming pool and on the beach. Attendants prepare beach or pool chaises for guests personally, laying out towels and adjusting sun umbrellas.

Indoors, the rooms are spacious, understated but elegant, and well-appointed. They are exceedingly quiet, and the beds are very comfortable. Bathrooms are large and provide ebryrhing from facial buffs to bathrobes. Service is attentive and personal. Turn-down service is provided, so returning to one’s room after dinner, soft Hawaiian music is playing on the TV, slippers are laid out on each side of the bed, and a valet set on the foot of the bed. Staff remind guests to let them know if there is .”anything at all” that they can do.

The St. Regis is — for most of us — pricey. But you do get what you pay for. When traveling for pleasure, the experience defines the success or failure of the trip. The St. Regis is all about the experience.

Room Tip: Upgrading to a higher elevation improves the already amazing view.
Stayed: October 2017, travelled as a couple
Thank Sam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded 24 October 2017

Aloha Sam M,

Wow! We are so pleased that the St. Regis Princeville Resort played a part in this most memorable vacation! Your kind comments regarding our location and staff are truly exceptional and we appreciate your feedback and compliments of our resort. Our staff takes great pride in providing service that is beyond expectation, and your positive review represents that we accomplished this goal for you!

We look forward to welcoming you back to Hawaii's quintessential address!

Mahalo nui loa,

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Reviewed 17 October 2017

So for my 20th wedding anniversary I took my beautiful wife to kauai. I asked her where she wanted to stay. She said some place that has a great view. Well, looking online, I saw the St Regis Resort hotel. Look at the prices and was like wow! Nevertheless, I booked us there.

The view from our room is spectacular!!! You have a mountain range and waterfalls!!!!

The room was ok. Nothing special about it. Everything is pricey so be prepared.

Not much of a beach to really swim in since 90% of it corel reef. But you can go into the water in certain areas and get wet!

Probably the best Mai Tais we had on the island!!!!

Room Tip: Get the ocean view rooms!!!!
  • Stayed: October 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Carl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded 24 October 2017

Aloha Carl B,

Thank you so much for selecting the St. Regis Princeville Resort for your most memorable occasion and congratulations to you both! We're so happy to hear that your enjoyed the views from your guestroom, they are truly amazing!

We appreciate your feedback, and look forward to welcoming you back for a future milestone celebration!

With best regards,

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Reviewed 15 October 2017

If you want the most magnificent, breathtaking views in Hawaii, you must visit the St. Regis Princeville. From your room, from the beach, from the pool and from the breakfast dining area, not to mention private terraces for private parties, the views are nothing less than stunning. Once you stay at the St. Regis Princeville, you know that you are in the very best of the best on Kauai. The small beach is calm and offers nice swimming. The paddle boarding is excellent, as you can paddle around the bend to Hanalei Bay, where there are yachts and sailboats anchor, and paddle on to the river - for smooth paddle boarding. You may recognize the pier in Hanalei Bay used in the movie The Descendants. This also gives you a fabulous view of Bali Hi, a tall mountain marking the beginning of the Napali coast. The rooms and resort itself are rather understated. The bathroom is exactly the way it was when I visited 25 years ago, but still modern, which shows how advanced it was 25 years ago. They are beginning renovations next year; I'm sure it will be outstanding!!-looking forward to seeing the results. You may want to consider this part of the island only for a short time if during rainy season, and perhaps split your stay to the dryer Poipu side of the island, or another island.

Room Tip: The ocean view rooms are TOTALLY worth it!
  • Stayed: September 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank wedaway1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded 24 October 2017

Aloha wedaway1,

Thank you for your kind compliments of The St. Regis Princeville Resort! We agree with you that our beautiful location is truly breathtaking. Thank you for your returned visit, and we look forward to welcoming you back on a future trip to Kauai!

Mahalo nui loa,

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