Let me start this off by saying that I am not quite sure who is to blame for our experience at this condo. Is it Sealodge's fault because they are in close proximity to the condo and can see what it is like? Or is it the management company which lives in California and who knows how often they are able to see the condition of the condo?
Let's talk security...
Yes, you are able to lock the deadbolt when you are in the condo and therefore no one can get in. However, if you are leaving the condo, as I imagine you will since you are in Kauai, you have to punch a code into the keypad located on the door. Which brings me to problem #1. We arrived at 3:30 ready to punch our code in only to find the door ajar. We entered cautiously as we were told it would be locked. No one was there. My husband tried several times to punch the code in to lock the door to no avail. My husband called the management company and he was informed that "Steve" would be there to fix it. My husband asked what time Steve would be at the condo. The woman replied, "I can't tell you that." We sat in the condo waiting for Steve to show up for 4 hours. Needless to say, Steve never showed. At this point my husband called the management company again and left a message stating we were leaving. (For more reasons than the lock but more on that later.)
Management réponse to problem #1:
The next day the same lady called and left a message. She claimed that someone called us 5 times but we didn't answer. My husbands' cell phone never rang. Perhaps she called the line at the condo, which was disconnected from the wall and hanging from the top of the entertainment stand not connected to anything. She also made the comment that we could use the deadlock and be perfectly safe. Yes, if we never planned on leaving the condo. She also stated that we "ran scared because the door wouldn't lock." Yes, we didn't want all of our belongings to be stolen out of the condo when we left the condo. On a side note, our own home had been robbed only a month earlier.
Let's talk cleanliness....
Urine is not a smell I particularly like to smell when I am anywhere. This condo smelled like someone peed on the seats or the couch. I understand there is no air and it might get musty but this wasn't must, this was straight urine. I've also included pictures of the two fans that were left to help alleviate the no air conditioning situation. And yes, we were fully aware there was no air conditioning so we aren't complaining about that. The one fan was rusty and covered with dust that might have been older than me. The other fan was in the same condition. And I'm sorry, I'm on my honeymoon so I'm not cleaning off fans covered in dust so I can use them. The shower curtain had mold on it. And not really a matter of cleanliness but the shower curtain rod still had the sticker on it. You can't take it off, really? The tub was dirty. And the pots that were left for us to cook with were dirty. They had black spots all over the bottom of them.
There is no response from the management to this issue because they weren't made aware of it. We were more concerned about our safety.
There were also several lights that didn't work. Perhaps that's what happened to the phone line that was called 5 times that we never heard.
Needless to say we drove through Tropical Storm Iselle to go back to the Sheraton on the other side of the island.
We found ourselves saying, "If we can just make it for 5 days..." But this was our honeymoon and I wasn't interested in just making it.
Not only did the overall condo not meet our standards but neither did the way we were treated by the management company. I understand you already got our money but that doesn't mean we should be treated like trash.
- Official Description (provided by the hotel):
- Breath taking views. 1 Bedroom 1 bath with a sleeper sofa. Sleeps 4. The unit has recently been updated with new kitchen and bathroom granite counter tops, new appliances, fresh paint , tv and much more. You will not be disappointed. Sealodge beach is a 5 minute walk down the hill. Swim, snorkel, and watch whales from your private patio. Historic Hanalei town is just a 10 minute drive away. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Agoda and Priceline so you can book your Sealodge at Princeville reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sealodge At Princeville Hotel Princeville
- Sealodge Kauai
- Sealodge At Princeville Kauai, Hawaii