The Waimea Plantation Cottages are unique and full of character, but in my opinion are overpriced, and service was disappointing for simple requests. It may be worth staying here if you value character above all else. However there are *big* tradeoffs staying here which you should be aware of.
My wife and I stayed in Cottage G June 2008. We stayed in Poipu the previous 4 nights and moved over to this side of the island to be closer to Waimea where we were attending a wedding. Since we were there for only two nights and the purpose of our stay was primarily to be close to the wedding, we were glad we stayed there. However, if we had stayed there longer or just for general vacation enjoyment I think we would have been VERY disappointed. Below I've outlined are important factors I think you should consider if you are thinking about staying here:
Ocean/beach: The water is brown on this side of the island due to the nearby river and the beach is muddy black. You cannot go in the water as it is unappealing and dangerous, so if you're seeking Hawaiian beach paradise, you'll be disappointed here. If you're seeking character above all else, you may love this place.
Service: The staff seemed unresponsive to simple requests. When we checked in, I asked the hostess if the room had a hair dryer for my wife. She said yes, and that if for some reason there wasn't, to call and housekeeping would send one over. We looked in our room and there was no hair dryer, so I called and was told that one would be right over. After about 5 minutes, the hostess called back and said that she could not locate one, so they would bring one tomorrow. I told her that we needed it immediately because we were going to a wedding in 30 minutes and that was the reason I asked for it at the desk upon checking in. She said she'd locate one and would call back. After 25-30 minutes and no follow up I called the desk again. The hostess said she said she was sorry that she could not locate one and that they were "overcapacitated" [sic] that day. For $270/night I would expect better service and a little initiative; perhaps a call to another cottage to ask if one could be borrowed or even driving down to the Big Save to buy one. So I walked over to a neighboring cottage and borrowed one. Problem solved. This could have been done by staff. Did this ruin our stay? Absolutely not. Were we upset, even angry? Definitely. I realize things are lower-key in Hawaii, as they should be, but again for nearly $300/night, guests are going to expect a little bit of service.
My wife and I are not they kind of people who stay in four-star hotels and need everything to be aseptic and pristine. However, I did find that the cottages could have been in better shape in ways which would make people feel like they are really getting their money's worth and that the hotel had pride in its offering. Besides the dryer issue, which I previously mentioned, the iron in the room was cracked badly and was clearly very old and demonstrated that the hotel didn't seem to care about details and I thought it reflected poorly upon it. The shower too just felt old and cheap. Preserving the character of the cottage means that things are not going to be fancy and modern in some cases. I get that and actually cherish it. But in areas like the shower which are clearly utilitarian and not part of the character, I'd recommend they put in a nice modern shower.
So, overall we really did have a good stay, but expected more for the price and felt there were strong tradeoffs in staying here. It's not for everybody.
- Official Description (provided by the hotel):
- Private, individual plantation cottages set on a historic 27-acre coconut plantation in a beachside setting close to Kauai's famous Napali Coast and Waimea Canyon. Each self-contained cottage has been fully restored with modern appliances, full kitchens, and amenities. The simple, comfortable charm, genuine history and beautiful grounds allow guests to enjoy a unique experience unlike any other in the islands. Waimea Plantation Cottages offers beautiful settings for Wedding Celebrations, Anniversaries, Family Reunions, and Corporate Business meetings. ... more less
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- Also Known As:
- Aston Waimea Plantation Cottages Hotel Waimea
- Resortquest Waimea Plantation Cottages
- Waimea Plantation Cottages Kauai