The day we arrived the lockbox code was wrong and the keys in the suite did not work for the lock. We were outside in the dark at 9pm with an infant not able to get inside. I called and they told me all the locks were changed but the information and keys were not. They never even gave an apology. Just an explanation of what probably happened. They ended up programming a new code for the keyless entry for us while we waited outside.
Then when we got inside, the place was not the same as the pictures. It is much smaller and very dirty. Our socks were all black as soon as we walked in, there was dust and dirt every where. The sitting chair in the living roon smelled like vomit. There was a musty smell to the whole suite. There was one pot in the kitchen, and for 3 bedroom 3 bathroom, that is not sufficient.
I travel to Hawaii every year for the last 8 years for Christmas, and these accommodations are the worst I have ever stayed in.