We checked in on 3/27, and as others have said it is in a great location in Kihei with wonderful views. Unfortunately, as we were exploring the kitchen to see what it was stocked with shortly after arriving, cockroaches started crawling out of the drawers! They were several of them crawling on the silverware and around the floor. We called the rental company and informed the front desk. They both said they were coming to spray the next day so they obviously knew about the problem! After debating about what to do, we decided we just could not stay there. Even if they sprayed, we felt it was a health hazard and at minimum would need to wash dishes before we ate each meal, check the bed every night and wash bedding, and knew we would feel uncomfortable our entire vacation, since even after spraying we would then be cleaning up half-dead roaches. I know it's been rainy on Maui and bugs are a common thing they need to deal with in a tropical climate, and I can handle spiders and ants, but I have never seen them this bad INSIDE a unit. If you spray correctly and at the right frequency (which I know other places in Hawaii do) you should NOT have this issue!
In addition to the roaches, although the condo itself was nice (albeit a bit dated), in general it just looked dirty. It was clear that the management/cleaning company at the Royal Mauian is not up to par and seems to do the minimum amount.
The owner did right by us, and refunded our money for our 9 night stay which we had paid in advance (I really did not expect she would so I appreciate it), but I would never stay at this condo again due to the management company. I believe the issue was not just this particular unit and not the owners fault, and feel bad about the situation.
Fortunately we were able to find another place to stay on short notice during a busy spring break season, and ended up very happy with no bugs! I would not recommend the Royal Mauian to anyone. Very disappointing.
- Official Description (provided by the hotel):
- Royal Mauian is a unique six story oceanfront property located in South Kihei offering unobstructed views of the clear blue Pacific. The property and adjacent Kamaole Beach together provide excellent locations for stunning sunsets, snorkeling, swimming, romantic beach strolling, and seasonal whale watching. Royal Mauian features an oceanfront pool area giving you the comfort of a pool setting with the beauty of a day at the beach. A roof top garden area with gas barbeques & panoramic views of the island as well as free parking are available to guests. A variety of shops and restaurants are within walking distance. The unit interiors include fully equipped kitchens, washer & dryer units, cable television, free local phone service, private lanais and luxury linen supplied directly by Ali'i Resorts. ... more less
- Reservation Options:
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- Also Known As:
- Royal Mauian Hotel Kihei
- Royal Mauian Maui/Kihei