34 Puailima #226-3
Hawaii Vacation Condos Inc.
Mark A Marchello
This property was a total disaster from the moment we arrived. The property was not cleaned to the extent you would expect for this price. The carpets were filthy and the living room curtains were in such bad shape that the Drapery cleaner the management company sent refused to clean them. He said they may fall apart in the cleaning process. There was a mouse in the unit and his droppings were in one of the main food storage cupboards. The cleaning lady had obviously never opened this space to clean. The kitchen was very dirty as well. The oven was dirty and the hood fan was so greasy that it dropped grease onto the cooktop everyday. There was a double wide kitchen drawer which held all of the utensils for the unit. It must have weighed 30-35 pounds and was actually quite dangerous to pull out. We had to brace a knee beneath it to prevent it from dropping on our feet. The washing machine leaked twice, the kitchen sink was clogged, the blender leaked, and there was no working can opener. The air-conditioning units leaked onto the front door mat continually. The master bathroom toilet was running when we checked in and a few days later stopped working. The owner decided they wanted to repair the toilet rather than replace it. As there were no available parts to repair the toilet, we went without this toilet for 8 days (6 people in the unit). When they finally replaced the toilet, they put the old one outside of the front door. It remained there until we checked out. The shower head in the master bath was cracked and had to be replaced while we were there. The hot water tank was set so low that we never had hot water. During one of the many visits by the handymen, they adjusted it for us. The management company came by as per our request for a site visit as we couldn't believe that they'd actually rented this place out for $550 per night. Their comments to us were that as long as they make efforts to repair/replace the broken things as needed, they're doing their job. We felt that they had never properly inspected the property for renters. We wouldn't have been upset about a broken blender or can opener, but after 9 handyman/plumber visits and the mouse and his crap and the lack of a master toilet and the filthy conditions we'd had enough. This review is our only recourse to our situation. We asked for a partial refund for all of our inconvenience and were told that none would be coming. We cannot recommend this property to anyone.
- Official Description (provided by the hotel):
- Website on listing is for one single unit in a complex. Reviews are for apartments all over the complex. I can't find an official website for the complex that answers questions about onsite staff. Doesn't seem to be a valid accommodation. -MW 1/30/14 ... more less
- Also Known As:
- Puamana Townhomes Hotel Lahaina
- Puamana Townhomes Maui/Lahaina