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Hyatt Regency Maui Resort and Spa
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Reviews (6,929)
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3,341
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5,485 - 5,490 of 6,929 reviews
Reviewed 13 June 2011

We stayed at the Hyatt on our honeymoon 25 years ago and decided to return for our anniversary. We were not disappointed! Service was excellent, grounds were beautiful. We will definitely return to the Hyatt in Maui and would not hesitate a bit to recommend it to anyone traveling there. The location is ideal also, easy to navigate around the island

Stayed: June 2011, travelled as a couple
Thank MJV226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Maui Resort and Spa, responded to this reviewResponded 15 June 2011

Dear MJV226:

Congratulations on your celebrating your 25th anniversary milestone! We appreciate you choosing Hyatt to return to the site of your honeymoon. Thank you for taking a moment to share your personal experiences during your visit with us. We hope to welcome you back for many more anniversary celebrations in the future. Your referral is our biggest compliment.

Once again, congratulations!

Sincerely,

Nick B. - Guest Relations Associate

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2011

This was my second stay at the Hyatt on Kaanapali. The service and the welcoming attitude of the staff is wonderful. The hotel is huge but they still provide the personal touch despite how busy it can get. The hotel is located on a smaller section of the beach but a short walk brings you to the main strip of Kaanapali beach.
If you get an ocean view room on a higher floor the views are breathtaking.
The Concierge lounge is amazing. Great snacks and drinks with a lanai overlooking the beach and the ocean. The Hyatt Spa is fantastic.
Finally the restaurants at the Resort are top notch. We had the best sushi I've ever had there. Can't wait to go back.

  • Stayed: February 2011, travelled as a couple
    • Value
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2  Thank bccrab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, guest relations associate at Hyatt Regency Maui Resort and Spa, responded to this reviewResponded 13 June 2011

Mahalo! We greatly appreciate your very kind review of our hotel. We’re thrilled you were able to take advantage of our Regency Club and spa. The Regency Club lounge is an excellent addition that includes breakfast. It’s perfect for all kinds of travelers. We hope you’ll join us for your third trip to Kaanapali.

Chrissi R.- A Guest Relations Associate

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Reviewed 12 June 2011

You expect a lot when the name "Hyatt" is on the facility ... and this place delivers. My wife and I wanted a quick getaway. We live on Oahu and called at the last minute hoping for some kama aina relief. We got a reasonable partial ocean view room.

The facility is spotless. Clean is just not a strong enough word. The flowers/plants are well kept, the grounds are well maintained, the staff are well trained/attentive, and the cost is relatively reasonable. We enjoyed the pool, the beach (not the best but move of the beach a bit), the restaurants, and right now, I'm enjoying a peaceful moment near the top of the hill listening to the peaceful sound of the ocean a short distance away.

This was exactly what we needed!

Thanks

  • Stayed: June 2011, travelled as a couple
    • Value
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1  Thank Jack1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, guest relations associate at Hyatt Regency Maui Resort and Spa, responded to this reviewResponded 13 June 2011

Thank you for choosing our hotel for your “stay-cation”. It’s always great to hear that you were able to enjoy our pool and restaurant. We’re glad to hear that our staff has been very helpful so far during your stay. We hope to welcome you back again in the future.

Chrissi R.- A Guest Relations Associate

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Reviewed 11 June 2011

For a higher-end Maui family vacation it is the best hotel going. My 5 year old loved the expansive pool including a great children's area, South African Penguins in the lobby with daily feeding, myriad of talking and interactive birds, flamingos, swans... "just like a zoo" she said. The property has every amenity, tours, restaurants, and even an in-house Macy's. Within walking distance of restaurants and more shops along a mile long paved sea-side path. Ten minutes from the great little town of Lahaina full of quarky shops, eating, and art galleries. We have stayed three times and will come again. Just great.

Room Tip: The government rate is the best, followed by AAA.
  • Stayed: May 2011, travelled with family
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1  Thank GRSHonolulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, guest relations associate at Hyatt Regency Maui Resort and Spa, responded to this reviewResponded 13 June 2011

Mahalo! Thank you for such a wonderful review of our hotel. We pride ourselves on creating a fantastic experience for people of all ages. We hope you and your five year old join us again in Maui soon. Please feel free to contact us if you need any assistance with future plans.

Chrissi R.- A Guest Relations Associate

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Reviewed 11 June 2011

A lot has been said about the Hyatt in previous reviews, however I want to comment on the service. In all of our travels this has been without a doubt the best service we have experienced with staff. It started when we arrived late and checked into the two rooms for our family. Not only was the staff at the front desk wonderful.... they had the house cleaning staff come down right away and help switch out the bedding and remove anything with feathers for us. They got us extra robes and brought my son cards on all the animals on the property. Everyone was so friendly and wonderful and it continued throughout our stay.

The grounds are quite wonderful and the hotel seems so "warm and friendly". We had a really, really nice time. Although we were there as a family I think this would be a wonderful couples get away also. It all just blends in so well.

The only negative in my opinion was the swan court breakfast at $30 per person. It was not included in our room rate so we decided to splurge one morning. What a mistake. The line was crazy long and the food was not impressive. Felt like I was on a low end cruise ship! I was really disappointed based on the price. We did have breakfast in the coffee shop and we really enjoyed the breakfast paninis... The staff was also very friendly both there and also at the bell and valet desk. They have a great team...

  • Stayed: June 2011, travelled with family
    • Value
    • Sleep Quality
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2  Thank Lvtolvlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, guest relations associate at Hyatt Regency Maui Resort and Spa, responded to this reviewResponded 13 June 2011

Thank you for sharing your experience. We’re thrilled that our staff was able to make you stay wonderful. We pride ourselves on excellent service and reviews like yours reinforce this. Please contact us if you need any assistance with a future stay.

Chrissi R.- A Guest Relations Associate

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