We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice hotel, could be better”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hyatt Regency Maui Resort and Spa
Ranked #16 of 31 Hotels in Lahaina
Certificate of Excellence
GreenLeadersSilver level
Reviewed 29 May 2014

Maui was fantastic! I highly recommend it to anyone. Just be prepared for it to be EXPENSIVE. As for the hotel, the grounds were well kept and very pretty.

Check-in and check-out was typical 4 star excellent. Everyone working at the hotel was extremely nice. If you have a car they offer valet parking or self serve. I chose self serve and it worked fine for me. It is a bit of a wak, especially if your room is on the north side of the complex (three buildings).

The room was large, comfortable, and fairly recently updated. The shower had excellent water pressure. I actually had to turn the pressure down a little. The beds were great and there were several choices for pillows - firm to soft, foam and down. There is a big closet with lots of hangers and a large dresser. You can actually unpack a weeks worth of clothing for two easily.

The pool is fantastic! Quite large and never too crowded. If you want a chair in a prime location you need to get there early, but there were always chairs available. I loved that they seperated the kiddy pool from the adult pool. It allows both those with and without children to enjoy themselves. Drinks and food were available pool side with waitresses walking around taking orders. It is arena pricing, though; $9 for a beer plus tip.

The tube slide was a blast. It is not a little kid slide by any means. It is built into a rock wall, so you can't see it. They don't advertise it, and signs are minimal, so you really have to look for it, but it is worth it. The bonus is that lines were always short, 2-3 peaple max.

Things I didn't care for:
- They offer a nightly lu'au on a patio right outside the southern tower. If you are in that tower don't plan on relaxing in your room before 9:00 every night. It is LOUD. You can watch it from your balcony, which is cool for one night if you aren;t going to attend it. But after 6 nights...
- While the hotel is on Kaanapali beach, it is at the very southern end of the beach, which is very slim. If you want a great beach, the Kaanapali beach that written up in all the travel guides, you need to stay in a hotel from the Sheraton north. That is an EXCELLENT beach.
- The restaurants at the hotel were extremely expensive for what you got. We ended up in Lahaina for most of our meals. They have a ton of restaurants of all types. While they are still expensive by mainland standards, they are much more reasonable than at the hotel with a greater variety. We never had any problem getting seated pretty quickly either without reservations.
- The rooms include both a personal refrigerator and a stocked refrigerator. The stocked one was empty as they were revamping that service when we were there. We put snacks and beverages in the personal refrigerator and it kept freezing everything. I called the desk, told them I had tried all adjustments but that it was still freezing everything. They sent someone up when we were out; he adjusted it. Shock, everything still froze. After a glass bottle broke they finally replaced it. They said we could have used the other refrigerator since it was not in use. However, it was filthy and gross.
- They had people actively hawking timeshares and sunglasses at the pool. If I wanted that I would go to Mexico. Not what I expect from a 4 star hotel. They are in the middle of adding another tower just for time share condos. I think this will be a huge detriment to the hotel.
- We ate the breakfast bufffet one day. I am so glad I did not pay for it as part of a package. It was mediocre at best. There was no option to get any made to order items as part of it, like eggs, french toast, pancakes, etc. The juices, orange or mango, were obviously out of a bottle or can. It was a step above a Hampton, but just barely. For $25 I expected a LOT more.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank 69ALFAROMEO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (6,813)
Traveller rating
Traveller type
Time of year
Language
  • More languages

3,652 - 3,658 of 6,813 reviews

Reviewed 29 May 2014

When you come to a nice place and are spending a lot per night you expect a certain level of service. They fell way short creating a below average experience. We fortunatley didnt come to Maui to hang out in our hotel room.

Make sure you go to the Drums of the Pacific Luau it was very cool, Whalers village is a about a mile up the walk way and you can walk the beach or the sidewalk. The grounds are beautiful and well maintained. Make sure you really explore all that the hotel has to offer. The Spa and Ocean adventure center is kind of stuffed in to a smaller corner of the resort with poor signage it would be very easy to miss.

Be ready for some fees added to your stay:
Daily resort fee $30.00, Daily self parking fee $16.00, Daily Valet fees $20.00. Why they dont build these fees in to the room rates is beyond me. Its not about the money but the experience being provided.

Room Tip: Make sure you spend the little extra to make sure you have a room with un obstructed view. The oce...
See more room tips
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Aaron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2014 via mobile

Wonderful location and views, beautiful grounds and gardens, great pools and fitness center, delicious breakfast buffet and great staff. Only negative: rooms need updating and beds were not very comfortable.

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank I_luv_fit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

This hotel is well established on Kaanapali Beach within walking distance of other hotels, restaurants and the golf course. Rooms are large and comfortable. I was particularly impressed with the friendly obliging staff especially when I checked in at 2 am due to a nine hour flight delay. I would definitely return to this hotel.

Stayed: April 2014, travelled as a couple
1  Thank Roxtor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

We spent our honeymoon here at the Hyatt last December. This hotel has even a little Macy's in the lobby (that we did not visit). Many dinning options on site. There was nothing special about the room honestly. We had a partial ocean, so the view was wonderful, half mountain, half ocean. The best amentities were in the gym! Refrigiated cool towels, ceiling to floor glass doors, and jogging trails right in front of gym, next to the beach. This hotel has everything a four star hotel should have. Hated the resort fee but knew about it before booking.

  • Stayed: December 2013, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Sam J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

On one of Maui's most beautiful stretches of Beach - The Hyatt Regency is not to be missed. Grand resort, great rooms, amazing restaurants, great jet skiing out front. Perfect place to base your Maui Holiday. Pool is amazing. I love it here. I've been going since it opened in the 70's.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Maui Resort and Spa, responded to this reviewResponded 5 June 2014

Thank you for taking the time to share your great experience regarding your recent stay at the Hyatt Regency Maui Resort and Spa. We are glad to hear that you had a wonderful stay and you liked very much the resort as well as the amenities that the hotel had to offer locally during your stay including the pool, the nice beach, great rooms, amazing restaurants, and the great jet skiing out front. Your kind comments were forwarded to the Executive management team at the hotel and we are looking forward to welcoming you again in the near future in Maui.

Johny E.-A Guest Relations Associate

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

We booked this hotel three months in advance and on our reservation we stated we wanted a unobstructed view due to the reviews on trip advisor. It was listed as a resort view room. We also came from the Grand Hyatt in Kauai before here. It was like going from heaven to you know where. The first room they put us in was 110 which is in the basement of the place and that is what it smelled like. It was totally obstructed with trees and bushes higher than the room. I called the reception desk and was moved to another horrible room 360. Most of the view was of a roof. You did see some of the mountain but not much. Twice there were workers out on the roof which could look right into our room. I also noticed that there is a surveillance camera on top of the roof that could look right into our room. So now I had to keep the curtains closed all the time. I brought this to their attention when I checked out. The pool area was nice and most of the lobby area also was nice but the rest that I saw needs to be gutted and start over. It is past it's useful life. Very dark and no bright colors.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank penny1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattMauiManager, Manager at Hyatt Regency Maui Resort and Spa, responded to this reviewResponded 15 July 2014

Aloha Penny,
Thank you for your review. It looks like you booked a resort view - which is different from the obstructed view you might have read about online (which is overlooking/adjacent to the land next-door, under construction). Our views resort (trees, and ground level), to partial ocean and full ocean views. While the interior of our rooms remain consistent (with a handful of exceptions such as ADA rooms) - the pricing is structured based on the room view you are overlooking. We do our best to describe these views online, but there can still remain some confusion as to what room is best suited for your needs. If you would like assistance with your next booking, our seasoned reservation agents are more than happy to assist you with any questions you may have. We hope that your overall Hyatt stay and Maui visit was a delightful one and are happy to answer any other questions you may have for us. Mahalo!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Lahaina
0.8 mi away
Kaanapali Beach Hotel
Kaanapali Beach Hotel
#13 of 31 in Lahaina
4,334 reviews
23.1 mi away
Fairmont Kea Lani, Maui
0.5 mi away
The Westin Maui Resort & Spa
Show Prices
Show Prices
Show Prices
1 mi away
Sheraton Maui Resort & Spa
22.7 mi away
Grand Wailea - A Waldorf Astoria Resort
22.2 mi away
Andaz Maui At Wailea
Show Prices
Show Prices
Show Prices

Been to Hyatt Regency Maui Resort and Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Regency Maui Resort and Spa

Address: 200 Nohea Kai Drive, Kaanapali Beach Resort, Lahaina, Maui, HI 96761-1985
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Lahaina
#5 Luxury Hotel in Lahaina
#6 Top resorts Hotel in Lahaina
#11 Spa Hotel in Lahaina
#12 Family Hotel in Lahaina
#15 Romantic Hotel in Lahaina
#15 On the Beach Hotel in Lahaina
Price Range: £264 - £594 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Maui Resort and Spa 4*
Number of rooms: 806
Official Description (provided by the hotel):
Situated on 40 oceanfront acres on Ka'anapali Beach, this AAA 4-Diamond award-winning resort is an authentic Hawaiian experience set in tropical paradise. Each of 806 guestrooms, including 31 renovated suites, affords Hawaiian elegance with private lanais and panoramic views. Amenities include oceanfront spa, 24-hour athletic club, half-acre pool with waterfalls and slides, golf, and tennis. Activities include Drums of the Pacific Lu'au, Tour of the Stars rooftop stargazing, cultural lessons, water sports, shopping on property and nearby, and wildlife tours with penguins, flamingos and more. World-class dining at Japengo, 'Umalu, Swan Court and Son’z—emphasize using locally grown ingredients to provide unique cuisine to suit every palate. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, LoveHolidays, Travel Republic (UK), Southall Travel, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, 5viajes2012 S.L., HotelQuickly, getaroom.com and Cancelon so you can book your Hyatt Regency Maui Resort and Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency Maui Hotel Lahaina
Hyatt Lahaina
Hyatt Regency Maui Resort Spa
Hyatt Regency Lahaina
Hyatt Regency Maui Resort And Spa Lahaina

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing