Maui was fantastic! I highly recommend it to anyone. Just be prepared for it to be EXPENSIVE. As for the hotel, the grounds were well kept and very pretty.
Check-in and check-out was typical 4 star excellent. Everyone working at the hotel was extremely nice. If you have a car they offer valet parking or self serve. I chose self serve and it worked fine for me. It is a bit of a wak, especially if your room is on the north side of the complex (three buildings).
The room was large, comfortable, and fairly recently updated. The shower had excellent water pressure. I actually had to turn the pressure down a little. The beds were great and there were several choices for pillows - firm to soft, foam and down. There is a big closet with lots of hangers and a large dresser. You can actually unpack a weeks worth of clothing for two easily.
The pool is fantastic! Quite large and never too crowded. If you want a chair in a prime location you need to get there early, but there were always chairs available. I loved that they seperated the kiddy pool from the adult pool. It allows both those with and without children to enjoy themselves. Drinks and food were available pool side with waitresses walking around taking orders. It is arena pricing, though; $9 for a beer plus tip.
The tube slide was a blast. It is not a little kid slide by any means. It is built into a rock wall, so you can't see it. They don't advertise it, and signs are minimal, so you really have to look for it, but it is worth it. The bonus is that lines were always short, 2-3 peaple max.
Things I didn't care for:
- They offer a nightly lu'au on a patio right outside the southern tower. If you are in that tower don't plan on relaxing in your room before 9:00 every night. It is LOUD. You can watch it from your balcony, which is cool for one night if you aren;t going to attend it. But after 6 nights...
- While the hotel is on Kaanapali beach, it is at the very southern end of the beach, which is very slim. If you want a great beach, the Kaanapali beach that written up in all the travel guides, you need to stay in a hotel from the Sheraton north. That is an EXCELLENT beach.
- The restaurants at the hotel were extremely expensive for what you got. We ended up in Lahaina for most of our meals. They have a ton of restaurants of all types. While they are still expensive by mainland standards, they are much more reasonable than at the hotel with a greater variety. We never had any problem getting seated pretty quickly either without reservations.
- The rooms include both a personal refrigerator and a stocked refrigerator. The stocked one was empty as they were revamping that service when we were there. We put snacks and beverages in the personal refrigerator and it kept freezing everything. I called the desk, told them I had tried all adjustments but that it was still freezing everything. They sent someone up when we were out; he adjusted it. Shock, everything still froze. After a glass bottle broke they finally replaced it. They said we could have used the other refrigerator since it was not in use. However, it was filthy and gross.
- They had people actively hawking timeshares and sunglasses at the pool. If I wanted that I would go to Mexico. Not what I expect from a 4 star hotel. They are in the middle of adding another tower just for time share condos. I think this will be a huge detriment to the hotel.
- We ate the breakfast bufffet one day. I am so glad I did not pay for it as part of a package. It was mediocre at best. There was no option to get any made to order items as part of it, like eggs, french toast, pancakes, etc. The juices, orange or mango, were obviously out of a bottle or can. It was a step above a Hampton, but just barely. For $25 I expected a LOT more.
- Official Description (provided by the hotel):
- Situated on 40 oceanfront acres on Ka'anapali Beach, this AAA 4-Diamond award-winning resort is an authentic Hawaiian experience set in tropical paradise. Each of 806 guestrooms, including 31 renovated suites, affords Hawaiian elegance with private lanais and panoramic views. Amenities include oceanfront spa, 24-hour athletic club, half-acre pool with waterfalls and slides, golf, and tennis. Activities include Drums of the Pacific Lu'au, Tour of the Stars rooftop stargazing, cultural lessons, water sports, shopping on property and nearby, and wildlife tours with penguins, flamingos and more. World-class dining at Japengo, 'Umalu, Swan Court and Son’z—emphasize using locally grown ingredients to provide unique cuisine to suit every palate. ... more less
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- Also Known As:
- Hyatt Regency Maui Hotel Lahaina
- Hyatt Lahaina
- Hyatt Regency Maui Resort Spa
- Hyatt Regency Lahaina
- Hyatt Regency Maui Resort And Spa Lahaina