We liked the resort and there are many good things about the hotel but I expected more and the staff was not what I expected for this hotel. With a little more attention on the problem areas and the opportunities this could become one of the best places to stay on Maui.
Location: Oceanfront in Kaanapali Beach a few minutes from Lahaina and depending on traffic about 45 minutes from the OGG airport. The location provides for some great sunset views. The hotel is convenient to Lahaina and many restaurants. There is a Safeway 5 minutes away – you’ll want to know this. The hotel uses an interesting floor numbering scheme where our building was floors 1-9 and the main building 14-23 or something like that – so don’t get excited if you are on the 23rd floor. There are only 9 floors in each building.
* The grounds are fantastic and well kept. There are (live) parrots and penguins on display in the spacious lobby area. The animals and habitat are well cared for. Due to the construction on a new Hyatt vacation club tower the entrance road to the hotel looks a little rough but it gets better.
* The pool itself is large and there is plenty to explore including the grotto bar (no one really *drinks* here as they play music too loud), a kids area, and a slide. Beware the basketball net as many unsuspecting bathers has been hit including this one which resulted in a concussion. Thanks 2 brothers throwing the ball recklessly from 25 feet away!
* This Japengo restaurant is fantastic for both dinner and drinks. Do give it a try early in your stay.
* The snorkeling at the beach at the hotel is great with sea turtles and plenty of fish. There are other snorkeling beaches minutes away as well. During the summer months you can’t really surf or body board here as it’s mainly shore break. Go 10 minutes south for better surfing.
* Great place if you have kids – lots to do.
* With the exception of the rush during the Luau hours the valets were fast.
* Noise from the construction of the new timeshare was not a problem for us as we were in the tower furthest away.
* They use towel cards. However if you need more towels just ask. Most of the attendants are nice enough to accommodate you.
* The Macy’s store in the lobby sells at Macy’s prices and honors all Macy’s sales so it can be a great place to pick up clothing and accessories at a decent price.
* Bartenders at Umalu & Japengo can be lots of fun - seriously.
* Nothing like the sound of the ocean as you fall asleep.
* As a Diamond Gold Passport member who is on the road over 100 nights/year and visits many Hyatt hotels I was disappointed by this Regency Club. It’s too small for the number of people who frequent for breakfast. While the room offers a great view of the golf courses and resorts to the west it would be better served moving the Club to a larger spot. Look at the Hyatt Waikiki for a great example of a Club location in a resort location.
* Similar to a cruise ship, guests begin to reserve pool chairs before 7am. Many don’t show up to use the chairs until 11. You’ll notice that the same people do this in the same spots each day. The staff tries to clear out some of those people with a note on the chair at 9am but they didn't move up anything during the week we were there. It’s very aggravating. When the new building is complete the situation won't be improved by continuing to pack more chairs into an already congested area. The hotel should think about taking the ping pong area and moving it elsewhere allowing chairs to be placed in that area.
* Food and drinks are pricey as you would expect. The convenience store is about 50% over retail. If you have a family, stock up on snacks and drinks at Safeway and use the in-room refrigerators.
* Diamond check-in is lengthy as there is only 1 rep and check-in runs about 7-9 minutes. Also lots of people just walk up ignoring the line and ask questions like where to eat, etc. Hello? That’s why the concierge is there.
* Compared to the Hyatt Waikiki the staff was not as friendly nor helpful. I should qualify this and exempt the *real* locals working at the Hyatt versus the transplants. The transplants (So.Cal, SF, San Diego, etc.) have simply lost that Aloha feeling that they may have had when the moved to Maui. The locals were kind, helpful and always greeted you with a smile.
* Umalu outside dining service was sloooow. Managers stood around observing but not helping. Food so-so. But as there is no other choice by the pool.....
Tip #1: Ask for a room away from the construction area. High floors are better.
Tip #2: If you are a runner, run on the trail towards Lahaina. It’s a longer run and less crowded than running the beach walk in front of the resorts. The beach walk is nice if you get out early enough otherwise, it’s filed with coffee deprived adults looking for their morning caffeine fix. :) Ok - the people scenery is better on the beach walk but I couldn’t take the constant stop/start.
Tip #3: There is an observatory on the top floor. If you want to check it out reserve a couple days in advance.
Tip #4: Other than Japengo, the better food choices are off site. Use Tripadvisor to guide your way.
Tip #5: Try snorkeling at the hotel or drive 15-20 minutes up to Mokuleia or Honolua Bay. They won’t disappoint.
- Official Description (provided by the hotel):
- Situated on 40 oceanfront acres on Ka'anapali Beach, this AAA 4-Diamond award-winning resort is an authentic Hawaiian experience set in tropical paradise. Each of 806 guestrooms, including 31 renovated suites, affords Hawaiian elegance with private lanais and panoramic views. Amenities include oceanfront spa, 24-hour athletic club, half-acre pool with waterfalls and slides, golf, and tennis. Activities include Drums of the Pacific Lu'au, Tour of the Stars rooftop stargazing, cultural lessons, water sports, shopping on property and nearby, and wildlife tours with penguins, flamingos and more. World-class dining at Japengo, 'Umalu, Swan Court and Son’z—emphasize using locally grown ingredients to provide unique cuisine to suit every palate. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, TravelUp, Agoda, Hyatt Hotels Corporation, Southall Travel, Odigeo and Hotels.com so you can book your Hyatt Regency Maui Resort and Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hyatt Regency Maui Hotel Lahaina
- Hyatt Lahaina
- Hyatt Regency Maui Resort Spa
- Hyatt Regency Lahaina
- Hyatt Regency Maui Resort And Spa Lahaina