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“Good but expected more from a “resort & SPA” location” 4 of 5 bubbles
Review of Hyatt Regency Maui Resort and Spa

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Hyatt Regency Maui Resort and Spa
Ranked #15 of 31 Hotels in Lahaina
Certificate of Excellence
GreenLeadersSilver level
S.E. PA
Level Contributor
306 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
“Good but expected more from a “resort & SPA” location”
4 of 5 bubbles Reviewed 22 July 2014

We liked the resort and there are many good things about the hotel but I expected more and the staff was not what I expected for this hotel. With a little more attention on the problem areas and the opportunities this could become one of the best places to stay on Maui.

Location: Oceanfront in Kaanapali Beach a few minutes from Lahaina and depending on traffic about 45 minutes from the OGG airport. The location provides for some great sunset views. The hotel is convenient to Lahaina and many restaurants. There is a Safeway 5 minutes away – you’ll want to know this. The hotel uses an interesting floor numbering scheme where our building was floors 1-9 and the main building 14-23 or something like that – so don’t get excited if you are on the 23rd floor. There are only 9 floors in each building.

The good:
* The grounds are fantastic and well kept. There are (live) parrots and penguins on display in the spacious lobby area. The animals and habitat are well cared for. Due to the construction on a new Hyatt vacation club tower the entrance road to the hotel looks a little rough but it gets better.
* The pool itself is large and there is plenty to explore including the grotto bar (no one really *drinks* here as they play music too loud), a kids area, and a slide. Beware the basketball net as many unsuspecting bathers has been hit including this one which resulted in a concussion. Thanks 2 brothers throwing the ball recklessly from 25 feet away!
* This Japengo restaurant is fantastic for both dinner and drinks. Do give it a try early in your stay.
* The snorkeling at the beach at the hotel is great with sea turtles and plenty of fish. There are other snorkeling beaches minutes away as well. During the summer months you can’t really surf or body board here as it’s mainly shore break. Go 10 minutes south for better surfing.
* Great place if you have kids – lots to do.
* With the exception of the rush during the Luau hours the valets were fast.
* Noise from the construction of the new timeshare was not a problem for us as we were in the tower furthest away.
* They use towel cards. However if you need more towels just ask. Most of the attendants are nice enough to accommodate you.
* The Macy’s store in the lobby sells at Macy’s prices and honors all Macy’s sales so it can be a great place to pick up clothing and accessories at a decent price.
* Bartenders at Umalu & Japengo can be lots of fun - seriously.
* Nothing like the sound of the ocean as you fall asleep.

The bad:
* As a Diamond Gold Passport member who is on the road over 100 nights/year and visits many Hyatt hotels I was disappointed by this Regency Club. It’s too small for the number of people who frequent for breakfast. While the room offers a great view of the golf courses and resorts to the west it would be better served moving the Club to a larger spot. Look at the Hyatt Waikiki for a great example of a Club location in a resort location.
* Similar to a cruise ship, guests begin to reserve pool chairs before 7am. Many don’t show up to use the chairs until 11. You’ll notice that the same people do this in the same spots each day. The staff tries to clear out some of those people with a note on the chair at 9am but they didn't move up anything during the week we were there. It’s very aggravating. When the new building is complete the situation won't be improved by continuing to pack more chairs into an already congested area. The hotel should think about taking the ping pong area and moving it elsewhere allowing chairs to be placed in that area.
* Food and drinks are pricey as you would expect. The convenience store is about 50% over retail. If you have a family, stock up on snacks and drinks at Safeway and use the in-room refrigerators.
* Diamond check-in is lengthy as there is only 1 rep and check-in runs about 7-9 minutes. Also lots of people just walk up ignoring the line and ask questions like where to eat, etc. Hello? That’s why the concierge is there.
* Compared to the Hyatt Waikiki the staff was not as friendly nor helpful. I should qualify this and exempt the *real* locals working at the Hyatt versus the transplants. The transplants (So.Cal, SF, San Diego, etc.) have simply lost that Aloha feeling that they may have had when the moved to Maui. The locals were kind, helpful and always greeted you with a smile.
* Umalu outside dining service was sloooow. Managers stood around observing but not helping. Food so-so. But as there is no other choice by the pool.....

Tip #1: Ask for a room away from the construction area. High floors are better.

Tip #2: If you are a runner, run on the trail towards Lahaina. It’s a longer run and less crowded than running the beach walk in front of the resorts. The beach walk is nice if you get out early enough otherwise, it’s filed with coffee deprived adults looking for their morning caffeine fix. :) Ok - the people scenery is better on the beach walk but I couldn’t take the constant stop/start.

Tip #3: There is an observatory on the top floor. If you want to check it out reserve a couple days in advance.

Tip #4: Other than Japengo, the better food choices are off site. Use Tripadvisor to guide your way.

Tip #5: Try snorkeling at the hotel or drive 15-20 minutes up to Mokuleia or Honolua Bay. They won’t disappoint.

Room Tip: Chose the tower away from the construction. High floors.
See more room tips
Green Features: I didn't see them recycle in the rooms but I saw someone going through and pulling our recycles from the trash.
  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank LuvDaSun222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,301)
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English first
Austin, Texas
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 21 July 2014

We stayed here last week and loved it! We had a deluxe ocean front view and I must say the view was spectacular. I really enjoyed getting up early, sitting out on the balcony, drinking coffee, and watching/listening to the surf. The room included breakfast at the Swan Court, which was pretty nice. We wouldn't have paid for it - way too expensive - but it was nice since it was included. The room was a typical Hyatt: beds were comfortable, flatscreen TV, and plenty of space for the 3 of us. The food was good, although I wish I had read that room service included a 20% service charge AND a tip; It was already expensive, but room service made it absolutely outrageous.

The pool was nice, with the covered grotto, swim-up bar and waterslide. A hot tub would have been nice though.

We did the Drums of the Pacific luau and we enjoyed it. I was disappointed that staying at the hotel and booking onsite, they couldn't/didn't upgrade us to VIP, but the seats were still OK.

Overall, this was a nice stay. We had a great time and enjoyed the hotel.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Matt M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
119 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 bubbles Reviewed 20 July 2014 via mobile

We recently stayed in a room on the top floor of the south building overlooking the ocean and pool (booked as partial ocean view). Previously, we stayed in a room overlooking the luau (south building on fourth floor). I'm struggling to find anything bad to say about our stay and the location. We love the pool, the breakfast at swan court, walking at night along the ocean to dinner, and the amazing animal/plants all through the hotel. We will go back again the next time we go to Maui.

Stayed July 2014, travelled with family
Helpful?
1 Thank Strembrulie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Maui Resort and Spa, responded to this review, 21 July 2014
Thank you for taking the time provide us with your review of the hotel. I am very pleased to hear that you enjoyed your room and all the amenities the hotel has to offer. Come back and see us again soon!

Thanks,

Danny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 19 July 2014

" I disappointed my 12 year old son with the room" i promised him a "fancy" room knowing its hyatt and the money spent but it wasn't what we expected. Other than the room, overall hotel and view was really great. We enjoyed the pool especially the kids. The service at the swan court was exceptional. Housekeeping was great. Love the drums of the pacific. We would love to go back if the rooms will be upgraded and competitive in a way. By the way, we stayed in a deluxe ocean view.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank mshag2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 19 July 2014

Not an upgrade from Westin and the like. More expensive, but rooms dilapidated and honestly so is the hotel; Chips in tile floors, mold on shower curtain, sink stopper inoperative, grout missing, silicone around door chipped. Chains (vs deadbolts) look like something from 1980s. All furniture has serious wear and tear and clearly has seen better days. Walls with huge gouges in common areas and that's just the surface. I'm not looking for a hand out, but when you spend over $6000 for this vacation, I expect someone to offer me a Mai Tai for the multitude of legitimate complaints. Or move me to another room! Attention to detail isn't hard to come by, but when the facility knowingly has problems $ is being spent elsewhere. Not to mention the police in the lobby on day 2, making a woman open her purse as she was accused of stealing by another family. Employees amazing and kid's free programs awesome. Concierge spot on for choices. Great location. When issues brought to the attention of the manager, Adam, all issues within reason were handled. But that was it for any mea culpa. We saved for this trip and specifically wanted an upgrade from the Westin. This is not the place to spend extra money (class is gone.)

  • Stayed July 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank jointops1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maspeth, New York
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 18 July 2014

We stayed here for four days and each day was better than the day before. It was a beautiful hotel and the staff was magnificent. They were helpful at every turn. The food in the hotel was great and I only wish we had been able to stay longer.

One other thing. When we opened to doors to the hotel room porch, I we could hear was the ocean rolling calmly up against the shore.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank deemoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Missoula, Montana
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 18 July 2014

Have stayed here about 12 times over 15 years for medical meetings held here or in close-by venues. The staff had no idea of the reason for our stay each time. The rooms were clean, fresh, relatively large and all with a view of heaven. The facilities were magnificent for a meeting or for someone who just wanted to wander the estate....& it is an estate. Outdoor & indoor dining, pools, water-side paths, waterfalls, and cool evening breezes coming from Lanai. It would be impossible for the staff to have helped us more than they did. The beach is a icon among the 10 best beaches in the world. There are few better. The parking was close, protected, and convenient. The Hyatt is located close to Kaanapali shopping, swimming, boat excursions for diving, dining, &/or site-seeing. There were many shops on the grounds that were actually excellent in beach equipment, wearing apparel selection, prices, & variety. The prices were very reasonable for an establishment of it's type. Most of my grown family have also stayed here at various times upon my recommendation. We would strongly recommend that anyone stay here in the NW area of Maui.

Room Tip: Any room facing Lanai. We prefer to be in the southern-most tower & as high of a room as possib...
See more room tips
Green Features: Like all of Maui, everything is re-cycled. There was never the strong aroma of disinfectants although the rooms & bathes were spotless. New daily towels were a matter of choice.
  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JESSE J P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Maui Resort and Spa

Property: Hyatt Regency Maui Resort and Spa
Address: 200 Nohea Kai Drive, Kaanapali Beach Resort, Lahaina, Maui, HI 96761-1985
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Lahaina
#5 Top resorts Hotel in Lahaina
#7 Luxury Hotel in Lahaina
#11 Spa Hotel in Lahaina
#12 Family Hotel in Lahaina
#14 On the Beach Hotel in Lahaina
#15 Romantic Hotel in Lahaina
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Hyatt Regency Maui Resort and Spa 4*
Number of rooms: 806
Official Description (provided by the hotel):
Situated on 40 oceanfront acres on Ka'anapali Beach, this AAA 4-Diamond award-winning resort is an authentic Hawaiian experience set in tropical paradise. Each of 806 guestrooms, including 31 renovated suites, affords Hawaiian elegance with private lanais and panoramic views. Amenities include oceanfront spa, 24-hour athletic club, half-acre pool with waterfalls and slides, golf, and tennis. Activities include Drums of the Pacific Lu'au, Tour of the Stars rooftop stargazing, cultural lessons, water sports, shopping on property and nearby, and wildlife tours with penguins, flamingos and more. World-class dining at Japengo, 'Umalu, Swan Court and Son’z—emphasize using locally grown ingredients to provide unique cuisine to suit every palate. ... more   less 
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Also Known As:
Hyatt Regency Maui Hotel Lahaina
Hyatt Lahaina
Hyatt Regency Maui Resort Spa
Hyatt Regency Lahaina
Hyatt Regency Maui Resort And Spa Lahaina

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