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“Fantasy resort, beautiful grounds, lovely staff”

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Hyatt Regency Maui Resort and Spa
Ranked #15 of 32 Hotels in Lahaina
Certificate of Excellence
GreenLeadersSilver level
Ithaca, NY
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Fantasy resort, beautiful grounds, lovely staff”
5 of 5 bubbles Reviewed 16 March 2009

Our first staff interaction at the Hyatt was a great introduction to the property. A friendly young reception staffer, Thomas, overheard that we were on our honeymoon and upgraded us from our basic, terrace-view (read: parking lot view) room to an ocean-view room on the 3rd floor. Then he gave us a keepsake bamboo photo album, an invitation to a honeymooners-only cooking class at the resort restaurant for the following night, and a coupon for a free bottle of champagne at any of the resort's restaurants while we were there. It made us feel very welcomed from the very beginning of our stay. Our room itself was nicely laid out, with wonderful-smelling toiletries, comfortable bed, lovely furniture and a nice lanai with view of the gorgeous landscaping and the beach. A lot of time has been spent thinking about how to decorate the calming, comfortable rooms.

The beach at the resort is one of the smaller and most sloping of those on Kaanapali Beach, and because it was lined with pieces of coral that had broken off the reef, as well as coral hidden just under the sand on the coast, it was kind of unpleasant to swim on the beach (plus we had crappy weather when we were there, so we didn't much want to). But the other beaches north of the Hyatt, walkable on the lovely paved ocean path, are much better--wider, with more room for towels and sand castles and swimming.

The pool is really fun, with a slide and a cave-grotto, and lots of other fun places to explore. It was very cold, though, so we didn't spend much time in the pool because it wasn't especially warm when we were there.

The location is great--just 10 minutes-drive north of Lahaina, where there are lots of restaurants and a nice town to explore, and right on Kaanapali beach, where you can walk to probably 20 restaurants and a hundred stores. Great people-watching from the pool chairs facing the ocean and the ocean walk.

It's also a beautiful drive to take the road north of Kaanapali Beach that curves around the northernmost part of West Maui before going back to Kahului--much more scenic (and terrifying, in parts) than the overrated and overtraveled road to Hana, plus you actually GET somewhere instead of having to turn around at the end of the road.

  • Stayed March 2009, travelled as a couple
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Helpful?
5 Thank bryntrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Boston
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 March 2009

We recently visited Maui and my son took advantage of the tennis program at the Hyatt. The facility is outstanding and they run clinics daily. My son also took advantage of private lessons which were excellent. Frank Salvador is the pro at the Hyatt and his instruction was tremendous and reasonably priced. We’ll be back next year!
MSKPI

Stayed March 2009, travelled with friends
Helpful?
1 Thank LaxgirlBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 11 March 2009

The service was great in all areas of the hotel. The views from our room was wonderful even though it faced the parking lot. There is no way to make the grounds there not look nice. The rooms were nicer than had depicted in the pictures as well. All areas of dining were reasonably priced. We would definately go back.

  • Stayed October 2008, travelled as a couple
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Helpful?
4 Thank goodtimes1chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherman Oaks, CA
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 1 March 2009

We have been staying with the Hyatt since 1988 and even with all the changes, the charm, service and location still call us. Jennifer at the Lobby began our trip with her comfortable personality and desire to please. Jeffre, at the Concierge Desk, was willing to go the extra mile. Although you noticed signs of the recession, Banyan Bar and Spats, no longer, the Hyatt still delivered on much needed tranquility without the barrage of sales and commercial hype that you found as you walked towards Whaler's Village. Without feeling like you were in a zoo atmosphere, you were able to watch the sunset and feel like it was just for you. We knew to park our own car and since traveling light carry our own luggage to the room, to avoid extra charges. A new restaurant off site, The Melting Pot, is a must visit. A totally different dining experience...expect to stay for two hours...have the waiter explain the process with the choosing of meals. The Hyatt on Kaanapali Beach is the perfect retreat!

  • Stayed February 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank mauigrays88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New york
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 28 February 2009

This is a beautiful hotel and exquisitely pretty... the pools are nice and the kids really enjoyed the waterfalls....the lobby is a pleasure to walk into....Rooms are ok ...ours faced the ocean and had a very pretty view... was worth paying extra for....
Swan restaurant is great for breakfast... serenely pretty with the swans ...good choices for food....
In room dining is really bad... small portions...very expensive and bad quality....
Pool side dining is ok.. i guess....nice portion and decent prices.....if you don't want to go out and rest by the pool it is not a bad idea.....
The SPA is nice ...went for deep tissue massage... expensive and the staff could have been friendlier ....
Staff needs to learn to be nicer.....the business center people are out right rude...not helpful at all

  • Stayed February 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank eve33Newyork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northern California
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 28 February 2009

We have been to this property many times and it was as nice as we had remembered. The grounds are beautiful and well maintained. The breakfast buffet is outstanding and is a very nice addition to our room price as a Diamond member. The staff are very accommodating and worked hard to ensure that our stay was memorable. We had some plumbing problems on our second day. We reported the problem and the maintenance staff was right there to fix it. Unfortunately, the problem wasn't fixed and our toilet continued to leak from the bottom on the third day. Again we reported the problem and assumed it was fixed when we returned from the beach. Sadly it wasn't fixed and day four brought the same problems. This time we talked to the front desk manager and she recommended that we change rooms. There is nothing worse than to change rooms mid-way through the stay. We packed up and the bell man promptly came with our new room keys and a cart to transfer our bags. We were pleasantly surprised to see our new room was better than our original room. The front desk staff was also very accommodating at providing compensation for our inconvenience. The hotel pools are huge and the slide is always entertaining. The only downside to this property is the fact that the beach at the hotel is very rocky and not conducive to swimming. There is a lovely beach walk however, that will take you to the beach at the Westin where you can easily swim free of coral. I highly recommend this property. The rooms could use an update, but the staff are great, the valet is very efficient and the wait times are minimal, the front desk staff are outstanding and the wait staff at the Swan Court are always pleasant and ready to serve. In fact, there are several staff in the Swan Court that have been there for many years and are there every year when we visit. That speaks volumes. Overall, this place can't be beat. Even if we have Hilton points to use at the Grand Wailea and can stay for free, we opt for the Hyatt and have never been disappointed.

  • Stayed February 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank hulahunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 22 February 2009

This was a beautiful hotel. beautiful lobby area with penguins, birds, ponds, gardens. just wonderful. The resort fees are very expensive especially if you do not fully use all the amenities. but the room I was in, terrace view in the atrium was beautiful. I could see the gardens, the ocean and the mountains. service was good but not outstanding. beach was clean, pool area very nice. turn down service is a must at least one night of your stay. Also a must do is the guided tour of the stars. Our astronomer was very interesting and stated things in easily understood ways without making us feel like children...she was very good. nice scope and presentation. I wanted this hotel based solely on this option and it was worth it...if you like this you may want to try Haleakala at night..go for sunset and stay for stars excellent!!

  • Stayed February 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Magghe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Maui Resort and Spa

Property: Hyatt Regency Maui Resort and Spa
Address: 200 Nohea Kai Drive, Kaanapali Beach Resort, Lahaina, Maui, HI 96761-1985
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Lahaina
#5 Luxury Hotel in Lahaina
#5 Top resorts Hotel in Lahaina
#11 Spa Hotel in Lahaina
#12 Family Hotel in Lahaina
#14 On the Beach Hotel in Lahaina
#15 Romantic Hotel in Lahaina
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Hyatt Regency Maui Resort and Spa 4*
Number of rooms: 806
Official Description (provided by the hotel):
Situated on 40 oceanfront acres on Ka'anapali Beach, this AAA 4-Diamond award-winning resort is an authentic Hawaiian experience set in tropical paradise. Each of 806 guestrooms, including 31 renovated suites, affords Hawaiian elegance with private lanais and panoramic views. Amenities include oceanfront spa, 24-hour athletic club, half-acre pool with waterfalls and slides, golf, and tennis. Activities include Drums of the Pacific Lu'au, Tour of the Stars rooftop stargazing, cultural lessons, water sports, shopping on property and nearby, and wildlife tours with penguins, flamingos and more. World-class dining at Japengo, 'Umalu, Swan Court and Son’z—emphasize using locally grown ingredients to provide unique cuisine to suit every palate. ... more   less 
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Also Known As:
Hyatt Regency Maui Hotel Lahaina
Hyatt Lahaina
Hyatt Regency Maui Resort Spa
Hyatt Regency Lahaina
Hyatt Regency Maui Resort And Spa Lahaina

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