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“They Really Care About Your Experience”

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Kaanapali Beach Hotel
Ranked #13 of 32 Hotels in Lahaina
Certificate of Excellence
Milwaukie, Oregon
Level Contributor
278 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
“They Really Care About Your Experience”
Reviewed 1 August 2014 via mobile

In that they are an independently owned hotel, they really need to please to get return customers to stay in business. No big company backing them up. Sooo, they advertise as being the most Hawaiian of all the hotels. They have nightly entertainment, including hula, by the tiki bar. The tiki grill was pretty dlow but food was fairly good. They have a welcome breakfast to guide you in activity selections, the hotel free ones as well as those costing money. They even throw in a little magic show to give you some preview of the magic show they have in their hotel. The location is great. Right on Ka'anapali beach, our room looked out over Black Rock and we could watch the jumpers from our balcony. It is just one property over, and a short walk to Whaler's Village, with many shops and restaurants. Parking is $10 a day and you need your room key to get in and our. Make sure you hang on to one after checkout so you can leave. If that doesn't work, there is an intercom to help you. Spots are a little narrow, but not too bad in the three level garage. Upper level is not covered so cars get hot there. The hotel is older, but kept up pretty well. Elevator by the parking garage is aggravatingly slow. Breakfast buffet was included in our stay, but they brought out a bill showing you that it is a $17 dollar breakfast., that you don't have to pay for, $0 balance, but if you are basing your tip on the cost, here is the breakdown. Tip charts seem to be common in Hawaii. Service varied by the morning, but you can get other drinks besides water and coffee brought to you.
The room was pretty nice, they all look out to the large courtyard, pool, and ocean. There is a keyed safe that they charge you $1.50 a day to use. You can specify how many days you actially used it for the bill.
They have a very nice going away ceremony, complete with kukui nut leis. Our presenter even got emotional in her goodbyes. They really do care and it shows.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Dennis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Redmond, Washington
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 31 July 2014

We stayed here with our two children aged 10 and 12yrs for Spring Break 2014. We looked at many hotels before making the decision to stay here and were for the most part very happy with the hotel. The biggest plus for us was the location and the fact that there are no timeshare sales at this hotel. However there were many other attributes that we liked.
Landscape
The grounds are gorgeous, well maintained and thoughtfully planned with plenty of space to put a lounge chair and read a book in peace. The hotel is right next to the beach so you can literally walk out of you room and be at the beach in less than 5 minutes. There is also place to play outdoor checkers, a grass hut with wooden benches and huge stone slabs with an authentic Hawaiian game played with small black and white rocks, another grass hut for a place to eat your lunch in the shade. There are banana trees, aloe plants and many other amazing trees and Hawaiian flowers all over the grounds. Our kids loved climbing the trees! They also enjoyed the ping pong table that is a little hidden but worth seeking out if you are into that! The pool is small but functional, however we were in the ocean more than anything else. If you are here for the pool then I would definitely recommend one of the bigger hotels. There is of course a snack hut which serves pretty reasonable eats throughout the day and a walk up bar near the pool area. At night the main hotel restaurant Tiki Terrace opens up to the stage that has nightly performances. Food was pretty good and our waiters Nori and Charlie were great. We saw a couple of the performances and they were very entertaining; singing, ukelele playing and hula dancers.
The Beach
Amazing, clean, beautiful white sand, calm enough to swim in or on windy days boogie board. Note; we did not bring a boogie board with us as we were advised to ask at concierge if anyone had left one. Concierge were not too helpful but on our first day a couple on the beach passed theirs on to us. We loved that about this place and experienced so much "pay it forward" attitude. Another family at the hotel passed on all their beach toys, left over fruit and water bottles as they were leaving and so we then passed our stuff on when we left. Everyone here was so friendly and generous!! Back to the beach - another reason we chose this place - literally 1/2 mile to the right down the beach is Black rock - the best snorkeling we found there, if only it wasn't so crowded! But still we saw giant sea turtles, trumpet fish, purple, blue and orange colored fish everywhere, it was truly a sight! Later at 6pm the diver from the nearby Sheraton hotel runs down the beach torch in hand and climbs to the top of black rock and dives off it, that is a sight not to miss. Back to the hotel - you can rent a couple of the covered beach loungers for $30 or so for 4 hrs, which we did for a couple of days and thought it was worth the price. From the beach we saw many whales and on one day a school of spinner dolphins which was pretty awesome to watch.
Hotel Activities
The first or second day (your choice) they offer you a free buffet breakfast which I would highly recommend. At this breakfast they tell you a bit about the different activities that you can book from the hotel and this was very informative without being pushy, the breakfast buffet itself was not amazing but a pretty basic buffet with some eggs, cereals, pastries and fruit. We really went to learn about what we could do during our stay. You can plan trips to the road to Hana, whale watching trips, snorkeling, bike down the volcano, Sunset Catamaran trips, a magic show with dinner and much more. We chose to do the sunset cruise which I would highly recommend, Captain Kevin, Kai and Alex on the Trilogy Catamaran made it a very memorable trip, the drinks were flowing and the food was very tasty.
We loved the daily activities they offered, some are free for guests or a small fee; we learned basket weaving, lei and bracelet making. You could also learn to Hula or how to play the Ukelele. Malihini helped us make the Lei's and basket weaving and was so patient and kind.
Also for kids I highly recommend getting the hotel passport at the beginning of your stay - we only found out about this through another guest a couple of days into the stay but it was a cool idea; kids get a small book and get stamps and tokens that they can use in the gift shop, snack shack etc and they get a free bag, free french fries, flashlight and other goodies! Sam at guest services was very helpful.
Location
We loved the location of this hotel, not only because of it being right on the beach but the fact that it was also so close to Whaler's village, which we loved. We could go to the ABC store there and get food and snacks to make up a breakfast or lunch and then most days we would have dinner at one of the restaurants here. We also liked the fact that we could get a local bus to the town of Lahaina which we found to be very charming, if a little touristy... but we ate here several nights and were then able to get the bus back to Whaler's village. We also found some less touristy beaches here down some residential back streets near to the cannery. So this was a plus especially as we decided to not hire a car for the entire vacation. We hired one from the Sheraton, a 20 minute walk up the street from our hotel and had it for three days at the end of our trip which we found to be enough time to sight see and then drive to the airport. We used the car to go see the sunrise at the volcano, drive the road to Hana (highly recommend - grab a pre-made picnic at the nearby CJ's deli and diner and a self guided gps tour) and to drive down the coast for more snorkeling and beach fun.
Rooms
I have put this last for a reason, sadly not the best room I have stayed in, and the reason for the 3 stars rather than 5. Definitely in need of an upgrade and a good clean. Upon arrival when we walked in the room it just smelled moldy and damp! Saying that the size of the room was awesome though, a huge room with en suite bathroom, sink separate and a good sized closet. Our room was on the ground floor and had it's only lanai which was really nice to sit out on and watch the many unusual birds. We had two double beds which were really soft and uncomfortable and there was also a lower area with a table and a couple of chairs and a sofa bed so plenty of room for us all. We didn't dwell on the stench or uncomfortable beds too long as we weren't in the room that much. One day though we came back to the bathroom covered in little black flies everywhere, thankfully the staff were very quick to come and clean those up!
So all in all a fairly good experience just wish this last item could have been better!

Room Tip: Ground floor has bigger outdoor lanai and floor plan, higher rooms have view!
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  • Stayed April 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
7 Thank Claire G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Illinois
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 31 July 2014

Reserved three nights at the Kaanapali Beach Hotel, and after some initial misgivings about staying along the beach hotel strip (especially after the serenity of Poipu on Kauai), soon came to appreciate the comfortable atmosphere of “Hawaii’s Most Hawaiian Hotel.” Conceding that one person’s ‘homey’ might be another’s ‘hokey,’ we found the first-morning orientation breakfast helpful and disarmingly entertaining. The beach . . . is beautiful. And KBH is well situated on it. We paid for the breakfast buffet package to eliminate that early morning decision-making, and were pleased with the food and the spacious tent dining area, aside from the sparrows who dined amongst us undeterred by the tent’s side screens. The evening music and hula performances were simple pleasures; the grounds well-maintained; and the staff genuinely friendly. You will form your own opinion of the Whalers Village shopping mecca down the beach. For our part we had a very satisfactory dinner at KBH, and another at Aloha Mixed Plate in Lahaina (behind the Cannery Mall). On Maui we very much enjoyed the Mount Haleakala downhill bike ride with Maui Easy Riders and the long and winding Road to Hana. Throughout our stay we felt welcome and at home at KBH, and would certainly recommend it to others.

Room Tip: Upon other Tripadvisor suggestions, when I booked 6 months in advance I asked for an upper floor in...
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  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank J K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 July 2014

My husband and I stayed here recently and had a wonderful time. Our room was spacious, comfortable and clean. Unfortunately, it is located quite a distance from the airport and we were also surprised to have to pay to use the in-room safe (free at every other hotel we stayed). The grounds of the hotel were well maintained and the beach is just seconds away. The restaurant food was excellent but overpriced. Cheaper food can be purchased at the Bar and Grill, but the choice is very limited and I would not recommend eating there. Whalers Village shops and restaurants is just minutes away...great food at a reasonable price to be found here.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank AnnaK1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 July 2014

We stayed here as part of our honeymoon after getting married on Kauai and we were glad we chose this hotel. The title of Hawaii's most Hawaiian hotel is fully deserved as the guest experience is enhanced by the attitude of the staff. Having never been to Hawaii before we were concerned about the hotel and rooms but having requested an upgrade we were given a choice of 3 rooms on arrival. We decided to go for the full ocean view room which is well worth the extra cost. Yes there are "smarter" hotels nearby, we had a walk round the Sheraton one evening, but we wouldn't have swapped. Our every encounter with a member of staff was a pleasant one and their commitment to keep true Hawaiian culture alive should be applauded and encouraged. A great location on the beach with the shops at Whalers Village a short walk away. Had to pay to park but we can understand why and can't understand why so many people moan about Wi Fi ? You're on holiday and the world will still turn without you so chill out and enjoy this beautiful location.

Room Tip: Upgrade as much as you can afford as direct ocean view rooms are great whereas car park view rooms m...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank Snaith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Gatos, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 July 2014

Ka'anapali Beach Hotel is surrounded by Sheratons and Westins and all those big name hotels. But it's different, and it's better. Someone had a vision and someone made a slogan "the most Hawaiian Hotel in Hawaii." It's a little surprising, in our world of fast and fancy, of get their attention but don't worry too much about keeping it, that this didn't turn out to be just a slogan.

The staff take classes teaching them about Hawaiian culture - what still thrives today and what could be lost if Hawaii drowns in the ocean that is Western culture. They seem happy to be at work and their happiness is contagious.There are small, easy-going classes offered to visitors - garden walks and hula lessons. There is a free and very Hawaiian show every night. In the lobby every morning local artisans sell their hand-made items -- from clever beach cover-ups to jewelry and pictures.

If you are like me, you will be inclined to ignore the Kupanaha magic show. But even this is a testament to Hawaiian culture. Entertaining and fun, magicians that visited the islands historically are remembered and celebrated.

It's a great place to stay on a celebrated beach and close to shopping and wonderful restaurants. If you are going to Maui. Stay here.

Room Tip: The Molokai building has no elevators. Easy stairs, but not a good choice if you have health proble...
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank JennyLaForce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 July 2014

Although a bit dated, very relaxing hotel...really enjoyed the laid back grassy area around pool and under the trees. There was plenty of room around the pool on the lounges if wanted , but could easily just use the whole grassed area, or beach which is straight in front of hotel. Few hundred metres down the beach to black Rock and great area for snorkelling with the fish, coral, and even the local turtles . Hotel doesn't have a kids club ..which is a pity, but plenty of activities to keep them occupied.
All the hotel staff were fantastic, apart from the woman running the Tiki Grill, who was not customer focused at all.
Really recommend this hotel. It's not the flashest , but it is a real holiday place and a real Hawaiian experience.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kaanapali Beach Hotel

Property: Kaanapali Beach Hotel
Address: 2525 Kaanapali Parkway, Lahaina, Maui, HI 96761-1987
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Lahaina
#9 Spa Hotel in Lahaina
#12 Romantic Hotel in Lahaina
#12 On the Beach Hotel in Lahaina
#14 Family Hotel in Lahaina
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Kaanapali Beach Hotel 3*
Number of rooms: 432
Official Description (provided by the hotel):
Surround yourself with aloha on one of Maui's most beautiful beaches...At Hawaii's Most Hawaiian Hotel! Located on golden sand next to the clear blue waters of Ka'anapali, all rooms have balconies overlooking lush tropical gardens, inviting you to relax to the sound of gentle surf and cool tradewinds. Award winning dining, shopping and recreation are on hand or close by. Here you'll discover the best in Hawaiian culture and family-style hospitality - truly aloha at its best! ... more   less 
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Also Known As:
Ka Anapali Beach Hotel
Hotel Ka Anapali Beach
Kaanapali Beach Hotel Maui/Lahaina

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