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Kaanapali Beach Hotel
Ranked #12 of 32 Hotels in Lahaina
Certificate of Excellence
Fairborn, Ohio
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Already Planning Our Return Trip!”
5 of 5 bubbles Reviewed 31 July 2009

All I can say is that our family had the most incredible stay at KBH. We felt it was a terrific value and really did exceed our expectations. (Our party consisted of myself, my wife (both of us mid-30s), and our 12 yr old.) The hotel's aloha spirit stands out, from the grounds, to the complimentary activies, to the people. We felt so relaxed and "at home" the whole time, it was amazing.

First, our room: We found a special on their website for $143/night ("garden view"), plus a $75 (per stay) dining credit. For that price, we weren't expecting anything spectacular, probably one of their few remaining un-renovated rooms. As it turns out, we were on the 2nd floor of the Kauai wing in a newly renovated room. Maybe we just got lucky, but the view was what I would consider a partial ocean-view. Beds were very comfortable and the room had plenty of space; also included a mini-fridge. Nice Hawaiian pictures/prints on the wall. I travel frequently for work, and quality-wise, I'd compare it to a newer Hampton Inn, Holiday Inn Select, etc. type room. Would still be a great deal even at a higher price than what we paid, in our opinion.

Renovations: The Lana'i wing was mostly closed for remodeling, couldn't tell if it was almost done or just starting. We didn't really look in the other wings. But our wing (Kauai) was mostly done with remodeling. There was remodeling work being done on the 5th floor (and possibly some finishing work on the 6th). The 1st floor (smoking floor) had not been remodeled at all yet. We saw inside some of the non-remodeled rooms. And yes, they are in need of an update. However, they weren't horrible, and it looked like we would have still enjoyed our stay had we been in an older room (especially considering the price). Besides, I would guess that the hotel will be done remodeling by year's end.

Grounds: Very pretty, clean and well maintained grounds. Loved the scent of plumeria trees that lingered in the air. Had plenty of lounge chairs, covered picnic tables. Cute whale shaped pool that our daughter liked - no fancy water slide, etc. but for us, we can go to a water park anywhere in the mainland, we came for the beach!

Dining: Ended up eating at the hotel quite a bit, actually. (Yeah, food in Maui was pricey but we expected that; and portions generally seemed large at most places.) The Tiki Grill has good burgers, chicken nuggets, fries (warning: fries are enough for 2 people!) - not spectacular food but good for a quick bite. Drinks from the Tiki Bar were pretty reasonable and luckily, not watered down at all. At at the Tiki Terrace (sit-down type restaurant) one evening - a little pricey, but great food and attentive service. Recommend their "authentic hawaiian meal" (forget the actual name) that consists of things like poi, fish steamed in ti leaves, and other pre-western contact Hawaiian foods. Tried the Mixed Plate buffet for lunch, worth a try though not as impressive as Tiki Terrace - their kalua pork and 5-spice chicken were tasty; nice dessert selection.

Service: From the front desk to the maids, everyone at the KBH was genuinely friendly and really made the difference in having an outstanding stay. We really felt like they were happy to have us there and wanted to share their island and their culture. Hotel staff would ask if you needed any help or had any questions. The first night they left a welcom note and box of chocolate-covered macadamias. Nightly turndown included coconut-macadamia nut shortbread cookies. Maid service was thorough, always found the room clean and tidy. Definitely go to the welcome breakfast! A hearty buffet for free, they give away some door prizes and share some info on Maui. Yeah, the host makes cheesy jokes but he's just having fun & not taking himself too seriously.

Activities: Wow, lots of complimentary stuff - hula lessons, various types of lei making, sand art, etc. Their Aloha Passport for Kids program is outstanding. They get some cool little prizes and learn some things, too. Our daughter had fun with it.

Entertainment: Nightly live music & hula shows for free. You can get something to eat or have some drinks while enjoying the show. Also, on certain days they have local artists and craftspeople selling things in the lobby, we bought several nice carvings from one guy.

Misc: Pretty much every hotel on Maui charges extra for parking (and most, also a "resort fee"). No resort fee here. Parking is $9/night for self or $11 for valet - both quite a bit less than the average parking fees in the area. Since it was only $2 more, we did the valet. Whaler's Village is a few minutes' walk from KBH, so we went there quite a bit for snacks and souvenirs. Walked all the way down the beach path to the Hyatt to see their tropical birds one day. Didn't think the beach down that way was nearly as nice; in fact there was no beach to speak of, in front of the Hyatt itself. Ka'anapali beach itself was heavenly! Played around Black Rock, snorkeled (lots of fish and turtles to see), watched the sunset, or just chilled out.

Not a scientific survey, but to us, seemed like the guests seemed to be a mix of couples, families, seniors.. families being the slightly larger group, maybe. With one exception, the kids were all well behaved and orderly. Actually as far as noise, the room was nice and quiet, too.

We definitely will be back to Maui (soon, we hope!) and won't consider staying anywhere else! Hope this review is helpful to someone.

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank 84fiero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Indianapolis, Indiana
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 31 July 2009

My husband and I live on Oahu and made our first trip to Maui in June. After reading the reviews of the hotel and looking at pictures, I felt confident in my reservation. I was very disappointed upon my arrival. I did not feel like the pictures of the hotel told a true story. From what I could see, the entire hotel is in desperate need of a renovation. Everything looks tired and worn. Our room was at the far end of the complex and there was no elevator to our third floor room. Not a huge deal because we are young and only had a weekend bag. This would be a big deal to older visitors and those with large suitcases. We had free vouchers for the hotel's breakfast buffet at the Mixed Plate restaurant. We got take out the first morning since we were catching an early snorkel trip. We were some of the first people in line so there was no excuse for the poor quality of the food. We took two bites and threw it away. We didn't even bother to go back the next morning.

If you are traveling to Maui on a budget and don't mind cheap hotels, this hotel will do. Just don't expect any bells or whistles. They didn't even have shampoo and conditioner in the room. It is well-located on the west side of the island and you can walk to the Whalers Village for meals and entertainment. If you are looking for a resort experience, this is not the hotel. Not a great pool and not much atmosphere.

Luckily, we knew this was not are only trip to Maui so we made laughed it off and made the best of it. If this would have been my honeymoon, yearly vacation or one and only trip to Maui, I would have been very upset.

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank IndyCyndi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sparkle_gurrl
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 31 July 2009

this hotel was huge, including the grounds. we could have easily just spent our entire time just on the hotel property, cos there was so much to do! the pool was great (although there were lots of kids!), there was a massive checker board, which coconuts as the pieces, a tiki bar (with cool drinks in cute souvineer glasses), a tiki restaurant (with decent food), and lots of lounging space.

the room itself was not bad. it was a garden view, on the main floor. we had our own little terrace, but since it was on the main floor, we didn't use it, and we kept the shutters closed, since anyone could have walked by. that was abit annoying since we were on our honeymoon, but they did give us a free bottle of champagne.

breakfast was really good. there was tons to choose from, however the line up to get in was long! sometimes we had to wait 20 minutes to be seated.

the hotel was in a great location. it was walking distance to an outdoor mall, and its right on the beach. you definately need a car if you want to se more of the island though, and parking is not free!

the hotels offers loads of free activities, living up to their slogan of the most hawaiian hotel. they can teach you how to play the ukulele, dance, make a lei, and many other things. the morning after you check in, there is a meet and greet, which was nice. and when you check out, there is a whole ceremony, and you get a really nice lei. whenever you return to the hotel, you are supposed to bring it back with you, and they will add a different colour nut on it, to signify how many times you have been.

overall, a nice place indeed, and I would definately recommend it.

Stayed August 2008, travelled as a couple
Helpful?
1 Thank sparkle_gurrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lenexa, Kansas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 July 2009

Staying here was an absolutely fabulous experience. I have never been treated so well at a hotel in my life. My family said it best -- "this was the best vacation we have ever had." The entire staff was extremely friendly and helpful. The Sunday champagne brunch was fantastic. The ability to relax in the beautiful courtyard was exactly what I needed. I could go on and on, but basically we would love to return to this hotel and plan to do so in the near future. My family has never felt this way about any other vacation location we have visited.

  • Stayed July 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank landjfk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 26 July 2009

location is ideal, it is in the middle of really ritzy hotels, has beach front property, balcony, pool, beautiful mountain view in back, saw a rainbow almost every day, cookie lady visits people in the evening, (turn down service) , everyone is so nice, and they really stick to the roots of their culture, a short 3 minute walk to a mall made good for evening shopping...room was clean, bathroom needed a face lift....location/beach was great! watched cliff diver light tourch every night, has hawaiian singers in evening, watch them from your balcony, could see whales, went snorkeling by cliff, (7 minute walk on beach) great colorful fish, and sea turtles, could hear whales talking.....

i did not purchase any excursions from them, alittle pricey, get a coupon book or go to lanei and book directly with companies.....

  • Stayed February 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rainbowribbon2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Murrieta, California
Level Contributor
145 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 24 July 2009

Had to come to Maui for a family function. Had spent a week in Kauai first and what a difference. Maui is crowded and expensive, parking is a big problem. KB Hotel even charges your guests who want to visit you. They have to pay at a gate to get in the lot. Even the Whalers Shopping Village charges parking with a $15.00 minimum for validation, sheesh! Also, the Tiki Bar at KBH does not have an ocean view for a drink. I like to see the ocean when I am having a tropical cocktail.
KBH WiFi charges = $10/day, beach chairs $12/day if you want to sit on the beach, rooms are noisy, doors banging constantly in the hallways, and the elevators are ugly. Carpets need replacing. Our room overlooked a maintenance yard.

Tip: If you must come to Maui, get a pkg deal for hotel/ car from an online source. Do NOT upgrade the car because you can't find parking spots for medium sized cars anyway, get the smallest. The Royal Lahaina Resort is very nice and similar in rate to this.
A better tip: Go to Kauai! Pull up on any beach right up to the sand for free, no crowds either :) especially on the North Side.

Stayed July 2009, travelled as a couple
Helpful?
Thank mzglorybeCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pennsylvania
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 19 July 2009

My first trip to Maui with my husband and children,ages 12 and 9, was exceptional at this hotel. The warm and friendly atmosphere and beauty was amazing. This hotel not only provided us an awesome place to stay beach,pool, garden,best snorkeling at Black Rock only yards away-it enriched our knowledge of Hawaii and the beautiful culture it prides itself with. The hotel offered complimentary classes on hula dancing, ukelele,sand art, lei making, notecard, story telling, and garden walks. Not only were the activities fun my family and I were given detailed information on the culture and how the activities relate to their history. Malihini,staff member, taught most of our classes and her pride in sharing her wealth of knowledge embraced us all. This hotel also offered complimentary entertainment nightly at their Tiki Terrace Restaurant next to the beautiful gardens, this entertainment was superb-dancing,singing, hula, ukele. The entertainment was just as fabulous as the expensive luas offered at Maui. I walked along all the hotels along Kaanapali and did not get the warm welcome feeling that the Kaanapali beach hotel gave me. If I am ever fortunate to get back to Maui-Kaanapali Beach Hotel is where you will find me.

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mauiPennsylvania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kaanapali Beach Hotel

Property: Kaanapali Beach Hotel
Address: 2525 Kaanapali Parkway, Lahaina, Maui, HI 96761-1987
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Lahaina
#11 On the Beach Hotel in Lahaina
#12 Romantic Hotel in Lahaina
#14 Family Hotel in Lahaina
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Kaanapali Beach Hotel 3*
Number of rooms: 432
Official Description (provided by the hotel):
Surround yourself with aloha on one of Maui's most beautiful beaches...At Hawaii's Most Hawaiian Hotel! Located on golden sand next to the clear blue waters of Ka'anapali, all rooms have balconies overlooking lush tropical gardens, inviting you to relax to the sound of gentle surf and cool tradewinds. Award winning dining, shopping and recreation are on hand or close by. Here you'll discover the best in Hawaiian culture and family-style hospitality - truly aloha at its best! ... more   less 
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Also Known As:
Ka Anapali Beach Hotel
Hotel Ka Anapali Beach
Kaanapali Beach Hotel Maui/Lahaina

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