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“Bugs, Bug Spray and Bad Food”

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Napili Kai Beach Resort
Ranked #6 of 32 Hotels in Lahaina
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Bugs, Bug Spray and Bad Food”
Reviewed 12 February 2008

The hotel is next to a beautiful beach and the grounds are really well kept. If they would deal with the bugs without poisoning the guests and replace the restaurant chefs with people that can cook then this place would be perfect.

As I am sure you've noticed by reading reviews this place is inundated with bugs. We checked into our unit with a toddler and there were no bugs until the 2nd or 3rd day of our stay. On the the 3rd day the bugs started arriving and staying landing on anything they could, the bedside tables and filling any glass of water you set down. What worried me the most was the large bottle of pesticide they left for me and the absence of bugs the first two days. I think they sprayed the entire unit meaning my toddler probably ingested a bunch of bug spray. By the third day it had worn off and the bugs arrived and weren't going to leave until we vacated and they could spray the whole place again.

The restaurant at this place is horrible. All the food tastes like it was marinated in the same vat of mystery sauce and then over-cooked. The view is great and is the only redeeming quality of the restaurant.

Stayed January 2008
6 Thank m9537
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Bay Area, CA
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 February 2008

I have been going to this resort for the past 15 years. Being that I am only 25 years old, this is a large chunk of my life. It is amazing. There is no othe way to put it. If you want a total laid back Hawaii experience, this is the place.

Don't go here if you expect the full service and amenities of a place like The Ritz.

The tallest building is not much larger than 2 stories.

There is only one restaurant, with no room service.

The rooms are a little old school.

No nightlife to speak of. A lot of older couples stay here.

But believe me when I tell you there is no better place in Maui to kick back and relax. The beach is amaing.

Stay in the Lani 1 or 2 building for a great view.

  • Liked — beach and old school Hawaii feel
  • Disliked — food
  • Stayed January 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
7 Thank lflsjet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vancouver island
Level 4 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 31 January 2008

We stayed at Napili Kai Beach Resort from Jan 5-14, 2008 for our wedding/honeymoon vacation. We were very happy with our room on the second floor of the Puna II building. The room was clean and comfortable and BIG - we had two seperate sleeping/bath areas seperated by a foyer. The kitchen was well equipped. Housekeeping did a great job of daily cleaning.

We just loved the lanai - incredible sunsets every night, sea turtles on the rocks, humpback whales breaching....There is small strip of grass and garden between you and the ocean - you really couldn't be any closer. There was rarely ever anyone in sight when we were laying on our lanai (in the comfy loungers). I just cant rave enough how private and quiet it felt. Even the ground floor units would feel private. We swam every day in the Puna II pool and never once did we have to share it with anyone. The walk from the Puna buildings to the beach and the centre of the resort was not an issue, very short either along the oceanfront trail or through the parking lot.

We had A/C but didn't need it. Just open the door and let the breeze in. We left the door open overnight and the sound of the waves was amazing.

We had no issue with bugs. The grounds were immaculate. The staff were very friendly and helpful. My husband cut his foot and within minutes a staff member arrived at our door with a first aid kit.

We enjoyed the putting party, the free use of snorkling gear and the shuffleboard. We loved Kapalua Beach right next door - so we decided to get married there! It was a minute walk from Puna II building. Having explored the resort, we determined that besides the Puna buildings we would also be happy staying in the Lani buildings. We liked being away from the centre of the resort, it was just more quite and peaceful. The Keaka, Honolua and Lahaina buildings surround the putting greens, pool, snack bar area and to us they felt a lot less private but great for people with kids because it's steps to the beach.

The Napili area was perfect for our needs. It felt like a rural neighborhood with a little shopping plaza at the entrance. No big resort high rises. We visited family staying in the Kaanapali area and it was much too busy, built up and commercial for our taste. Lahaina was an easy drive about 12 minutes south. Golf at Kapalua Plantation was amazing as was our wedding dinner at the Plantation House.

We recommend downloading the Top Maui Restaurant Guide before you arrive. We consulted this guide before all of our meals and were never disappointed. We made some of their suggestions the purpose for day trips and it really added to our experience on Maui. Make the drive around the northern tip of the island for Julie's Best Banana Bread. And make sure you buy two loaves, one didn't even last the drive back!

We're already planning our trip back for our one year anniversary!

  • Liked — the view
  • Disliked — age of the room
  • Stayed January 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
10 Thank Kristi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 22 January 2008

The Napili Kai has an incredible setting on Napili Bay ... a beach with incredible fun for the family .... body surfing, snorkeling and sea turtles to name a few. Last year we came to stay in Lani 2 and it was a vacation of a lifetime. We came back this year with high expectations but were placed in the Puna Point Buildings. Puna Point has a fabulous, unobstructed ocean view but these units are older, have a musty smell and bug problems. Little ants were all over the counter. There was a pesticide under the counter for us to spray if we wished; however, we didn't really want the residue of the spray on our food so we put up with the ants. We could have asked to change rooms but decided to stay put because of the wonderful view. The staff were professional but not as friendly as I remembered from last year. Housekeeping was hit or miss, depending on which cleaner we got. One was exceptional, the other (in the afternoon) left garbage under the sink and did not appear a happy camper. Overall, we enjoyed our stay but were also ready to move on at the end. Napili is a good location for fun and proximity to lots of excellent sight seeing and activities. The Napili Kai, as we have experienced, has the potential to be excellent. If they renovated the older rooms and upped their level of service, we would definitely want to try it again; however, next time we come back, we will likely try somewhere new.

  • Liked — Ocean view, proximity to a great beach
  • Disliked — Units were a little run down
  • Stayed January 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
7 Thank funfamilytime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seattle, wa
Level 3 Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 17 January 2008

Napili Kai has a policy of making no refunds over the holidays. I think this is reasonable except that they make no exceptions, even when they are able to rent the room back out - even if you call just 24 hours after making the reservation to cancel it.

We booked two rooms at Christmas, calling just 2 days before we wanted to stay there. The next day we realized our parents couldn't make it so we cancelled one of the rooms. They told us it was non-refundable meaning we were out approximately $1,500.

The bad part was at check-in time our room wasn't ready. We asked to use the other room (that we were paying for) and they said they had rented it out to someone else. The clerk at the desk said we should ask reservations about getting a refund. I kept calling them and got transferred to voice-mail with no return call until my third message. They still wouldn't give me an answer and promised to call the following week. Still no call until two weeks later when they just said "no", with no apology. I told them I thought the policy was unfair and that we probably wouldn't come back. The office manager just made an annoying "uh huuuuh" sound, and that was it.

We won't go back and would recommend you go somewhere else, too. Their policy comes off as greedy, and their customer service was slow, unresponsive and unapologetic.

Stayed December 2007
15 Thank soniagabrielson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 January 2008

The Napili Kai is a wonderful little hotel. The location and architecture are the draw here. The beach is absolutely superb, on it's own small bay. You really fell as if you are on your own private little section of the island. The hotel is very quaint , with traditional Polynesian architecture on the outside and is quite nice, but nothing fancy, on the inside. The pool is nothing special, but that's not why we were there. Overall, a great find for a reasonable price on Maui.

Stayed January 2004
3 Thank EverBuck99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 January 2008

My husband and I spent the first 5 days of our honeymoon here. We booked an ocean view room, but when we checked in we found out it was not air conditioned. They were able to upgrade us to another room for an additional $33 a night. Make sure you select an air conditioned room, you may not need it every day but when you need it, you REALLY need it! The new room had a full kitchen, it was huge, actually meant for a family. It was considered a garden view room but we did have a view of the ocean. The decor is dated but the room was nice and very clean. The bathroom had a fantastic shower and a garden jacuzzi tub. The hotel grounds were incredibly beautiful. I can't say enough about them, wonderfully kept. The staff was very nice. They have equipment for snorkeling you can rent for free and there is a lovely beach with a coral reef to snorkel around. One of the guests spotted a sea turtle right near the beach. The hotel restaurant was surprisingly great with a fantastic view open to the beach. The hotel is about 12 minutes down from the main area in Lahaina by car, about 40 minutes from the airport. Overall I would stay there again, but be aware it is not a high luxury fancy resort. Its a very nice place, and a good value.

  • Liked — The grounds, they were lovely!
  • Disliked — The beds were not very comfortable.
  • Stayed November 2007, travelled as a couple
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
8 Thank xat114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Napili Kai Beach Resort

Property: Napili Kai Beach Resort
Address: 5900 Lower Honoapiilani Rd, Lahaina, Maui, HI 96761-9094
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Lahaina
#2 Romantic Hotel in Lahaina
#4 Family Hotel in Lahaina
#4 Spa Hotel in Lahaina
#6 On the Beach Hotel in Lahaina
Price Range (Based on Average Rates): ££££
Hotel Class:3.5 star — Napili Kai Beach Resort 3.5*
Number of rooms: 162
Official Description (provided by the hotel):
Plantation-style Resort on secluded beach; 3 miles from Kapalua-West Maui Arpt; 9 mi from Lahaina & 36 mi from Kahului Airport. ... more   less 
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Also Known As:
Napili Kai Beach Hotel Lahaina
Napili Kai Beach Lahaina
Napili Kai Beach Resort Maui/Lahaina

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