We have stayed at the Westin Maui 3 times in the last 3 years, 13 day stay for our last trip 10/27 - 11/8.
The best thing about the hotel is its location on Kaanapali beach. The beach is wide enough to sit on and located in an area that does not generally see rough surf (some properties up by the Hyatt do not have enough beachfront to sit on). It is within walking distance to Whalers Village for shopping and dining, as well as Starbucks at Beach Walk (name?) and Black Rock for snorkeling.
Some of the staff members definetely deserve a shout out for showing the Aloha Spirit, and being excellent representatives for Starwood / Westin - the staff at Ono and especially Melinda who treats us like family every time and Joycelyn too; Eddie and Chris at the adult pool bar; and Carol the concierge.
There are also employees who are not so good at showing the Aloha Spirit - much of the front desk - the rep who checked us in and said there were no upgrades available (we have stayed in both the "old" and "new" towers of this hotel and had over 20k in starpoints to use for any available upgrade). The gentleman actually chuckled when I asked and gave a quick no. I get that they are not always available but is there any account for how early we booked and how much money we have spent staying at this hotel over the years?
Checking out was also a BIG disappointment. I had requested a late check out when our reservation was made several months in advance. Our flight out of Maui was nit leaving until 11 PM, but again no - and the reason the lady at the front desk gave was the most frustrating.....another guest was checking into our room EARLY! Great Aloha Spirit guys, you do see the irony in that I hope - ha ha ha!!! Not such a great way to make us feel special. She then discouraged over having us use the hospitality suite, um ok - never mind then if it's going to be that much of a problem for you Westin.
We had some complaints that we addressed with the front desk and some that we didn't - mainly based on experience. A crying baby (3-5 AM) next-door who one rep told us the family checked out, and another told us to call security and report them....really? Housekeeping leaves much to be desired and granted this stay was in the older part of the hotel there is no excuse for it to be dirty. The halls and rooms are covered in dust, our room was not vacuumed - the same plastic tag was on the floor 10 of 13 days, we changed our own lightbulb in the bathroom, one of our room phones didn't work, etc. Oh and make sure you are getting your 2 bottles of water per day. This is part of the "resort fee" here but if housekeeping sees that you have water in the fridge they won't give you more!!!
All of the pools are beginning to show their age and likely will need repair soon. The property is well kept otherwise. Adult pool has the best chairs. The slide is fun, even for adults. Have breakfast at Ono overlooking the ocean, it's beautiful and the food is plentiful.
So why stay at the Westin Maui? LOCATION!
- Official Description (provided by the hotel):
- The Westin Maui Resort & Spa, Ka'anapali is located along a breathtaking stretch of the gorgeous, white-sand Ka'anapali Beach. ... more less
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- Also Known As:
- Westin Maui Resort And Hotel Lahaina
- Westin Maui Hotel
- Westin Lahaina
- Westin Maui Resort Spa
- Lahaina Westin
- Westin Maui Resort And Spa Lahaina