This was the second time we stayed at this property and noticed that the staff has definitely stepped up service. Typical service around the islands has a "we'll get to you when we get to you" mentality. Not here. The staff was not on island time. We received excellent service around all areas of the hotel.
The servers working in the adult pool area, as popular as it is, never left us with an empty glass. The were very attentive, frequently asked if you needed anything, and didn't bother us when we dozed off. Perhaps the best service was in valet; these guys were kept busy every morning and evening as the parking lot was double-parked. They were actually running to keep things moving quickly and still kept a positive friendly attitude.
The only confusing aspect was the Green Choice for not having the room cleaned everyday. The card says to place on bed when you want the sheets changed and towels washed, but when you start the Green Choice it apparently goes into a system that only allows this to occur every three days. Make sure to get this clarified at check in! Is it every three days or when you place the card on the bed? I still don't know.
The recent upgrades were nice, as noted by other reviewers.
- Official Description (provided by the hotel):
- Commanding Ka’anapali Beach, The Westin Maui Resort & Spa presents the ultimate Hawaiian getaway. Appealing to leisure and business travelers alike, unrivaled amenities are designed to inspire renewal at this island paradise. Unwind amidst well-appointed accommodations with signature Westin touches. Or enjoy splashing fun within the magnificent aquatic playground with five pools, cascading waterfalls and gardens with exotic wildlife. Adventure seekers can pick their favorite watersport steps away from the resort such as stand-up paddling, kayaking, para-sailing, snorkel and sunset cruises. The resort also offers spa rejuvenation, oceanfront dining, cultural activities, kids club, weddings center, meeting facilities, watersport, shopping, golfing and shuttles to historic Lahaina. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Odigeo, Expedia, Ebookers, Southall Travel, Priceline, Booking.com, Ctrip TA, 5viajes2012 S.L., TripOnline SA, HotelQuickly, Evoline ltd, getaroom.com and Cancelon so you can book your Westin Maui Resort And Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Westin Maui Resort And Hotel Lahaina
- Westin Maui Hotel
- Westin Lahaina
- Westin Maui Resort Spa
- Lahaina Westin
- Westin Maui Resort And Spa Lahaina