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“Great Hotel”

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Westin Maui Resort And Spa
Ranked #18 of 32 Hotels in Lahaina
Certificate of Excellence
Huntington Beach, California
Level Contributor
45 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Great Hotel”
Reviewed 9 September 2008

We Loved our stay here. This hotel has the best location in kaanapali. Steps away from Whalers village and right smack in the middle of all the hotels on Kaanapali row. The rooms are comfy but have a small refrigerator. The pools are awesome but very cold. Even in the hot weather it was unsettling to go in. Overall we loved our stay and recommend the Westin Maui for anyone to stay here. Make sure you get your deal through other sites. The rates on westin.com are outrageous and we payed much less through hotwire.

PROS: Location, Great Pools, Pretty grounds, Good Happy Hour Specials, Free Shuttle to Lahaina, Nice TV's in room, friendly staff.

CONS: A lot of nickel-and-diming, $25 a day resort fee (way to high), $10 fitness class fee (spin, yoga, etc), Pool not heated, Uncomfortable pool chairs, Fees for using lawn chairs on the beach.

  • Liked — Location and pools.
  • Disliked — Non heated pool and $25 resort fee.
  • Stayed September 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank BoogAdvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Value
  • Cleanliness
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English first
Shanghai, China
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 5 September 2008

This was my first time to Hawaii and the Westin was where we stayed for the first 4 nights. I'm an avid traveler and have stayed at many different types of hotels and different ranges. I'm quite disappointed with the level of service at this Westin.

After a long international flight from Japan, another domestic flight to Maui and securing a rental car, we arrive at Westin where I expected it to be a high class hotel with a nice welcome. Upon arrival, the valets were too deep in conversation with each other and ignored us, there were no bell boys to help with our luggage or golf bags, the was no lei greeter (there was a rack with some leis on it by the door that I didn't notice til day 2). Now I probably wouldn't complain about all this - except that we paid over $300 a night and I've stayed at less expensive hotels that have provided amazing service! Even the Outrigger Resort Waikiki we stayed at next (for the same price) was alot better - their staff was on top of everything!

We had a Garden View room w/King bed - nice view of garden, pool, and beach. However it is pretty small and I've stayed in small hotels in Japan!

Even more ridiculous is the $20 per day fee they tack on for:

- Admission to WestinWORKOUT®
- High Speed Internet Access in your guestroom and public areas
- Self-Parking
- Shuttle service to Kapalua West Maui Airport, upon availability
- Shuttle service to Ka'anapali golf and tennis facilities upon availability
- Westin Maui souvenir shopping bag
- Two (2) bottles of water replenished daily
- Outdoor portrait sitting and free 4 by 6 color photograph through Westin Maui Photography

Give me a break - this is the Westin! It should all be included in the rate. Bottles of water are normally complimentary at other hotels. I have to pay for self-parking as a guest? And who wants a Westin souvenir shopping bag? (which by the way is a small gift bag with a picure of the hotel on it). Taxes and fees are another $30 - so remember to $50/day on top of what your rate is.

Be aware that this is a very, very crowded hotel with a very very crowded pool, if that's not your thing, then this wouldn't be it for you (Check out the private & romantic Mama's Fishhouse Inn).

Good things - the restaurant food was excellent, even just at the outdoor bar & restaurant by the pool, and the concierge lady we worked with was very helpful and gave good recommendations. There is also an adult only pool. The hotel is beautiful w/an indoor / outdoor feel.

Overall - I will not stay here again nor would I recommend it to my friends. I can't believe we payed so much.

  • Stayed August 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank erin_japan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laguna Niguel
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 September 2008

We have stayed at the Hyatt, Sheraton, Marriot and the Westin in Kaanapali and we decided to stay at the Westin because there pool was heated in the past. We have a 2 year old so this was very important to us. When we got checked in, we went to the pool and were shocked when it was at 72 degrees. We asked why and were told, because of energy costs they turned off the heater. We called the genral manager and he never called us back and all of the staff we talked to said its a big problem everyone is complaining. I could not keep my daughter in the pool longer than 5 minutes at a time. It was perfect weather out and the hotel was sold out and many times there was not more
than 10 people in the water. Very dissapointing. The pool never got above 76 degrees the whole 8 days we were there. Be careful..

  • Liked — location
  • Disliked — pool
  • Stayed August 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank epic333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lovemyfamily68
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 September 2008

This is a lovely hotel. I absolutely love the waterfall in the lobby! We had our picture taken from behind the fall. Check in was swift and easy, though the attendant could have been a bit friendlier. She was not rude but I expected more. Maybe that's a southern thing. The hotel itself is very nice, clean and the rooms are great and sound proof. Soft plush bed, plenty of space in the room, lovely bathroom, made with marble tile, the view from the balcony was beautiful, even though we were over the top of one of the restaurants. To get up in the mornings to the view of the ocean was just fantastic so much so that after the first day we didn't notice the rooftop again. The pools are laid out nicely. The kiddie and family pools are seperate from the adult pool. That was VERY nice! The restaurants were expensive but we expected that. We had our morning breakfast buffet included in our package. I think the price was $25. I thought that was acceptable considering the variety of items available. I loved the guy who made our omelettes in the mornings. He was very friendly. So was all of the wait staff. One thing I LOVED about this hotel was that on the other side of the hotel was a shopping plaza. In that plaza there was a tiny Mcdonalds, a pizza eatery , mexican eatery that also made subs, and a chinese eatery. The prices were exceptional and the food was very good! Now this place is not part of the Westin but it's just around the back of the hotel. That was a welcome find because you get tired of spending $25 for a cheeseburger and fries. OH!!! the snorkeling is great right out in front of the hotel and especially about 300 yards down from the hotel. For me the only draw backs were that the parking lot would fill up very quickly BUT, BUT the valet staff would then park your car for FREE! So you can't beat that. The front desk staff were less friendly than I would have expected but the concierge were VERY friendly and knowledgable. The hotel had poker games on, I believe Tues and Friday (only 8 seats avail.) but you could only play for drink tickets. Which actually came in handy considering the drinks are from $10 to $12 each, which is typical. We really enjoyed our stay here and would definitely recommend it.

  • Liked — The room was very, very nice
  • Disliked — Nothing really
  • Stayed August 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank lovemyfamily68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ohio
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 September 2008

Gees im not sure where to begin- First we were greeted with a lei whick really made you feel like you were in Hawaii. We intially had a garden view room but were upgraded to ocean view room in the ocean towers for 50.00 extra per night. The room was great ,bed was so comfortable and the view spectacular. The pools are awesome love getting drinks and sipping them by the pool. Always had a lounge chair ,but by the afternoon they do fill up. This is a family oriented place with lots of kids as long as you don't get annoyed by them you will be fine and they do have an adult only pool. The ocean is the best and the beach area wonderful. Make sure to go down to Black Rock for great snorkeling. The food at the hotel was excellent and yes pricey but hey your in Maui what do you expect. There is A 20.00 resort fee which is common wherever you go. All the employees we dealt with were so nice and helpful. Room was always cleaned by at least 11am and they did a good job. The only negative i have is our flight didnt leave till 1055 at night. We had to check out of room at noon and then they offer a hospitality room to shower before your flight for 30 minutes. The first room was totally gross wet towels all over, very hot in room and shower was full of sand, we changed room and the next one was better but still had washclothes in shower and someone elses hair. They must not clean before each new person and i think they should. That is the only negative i have. This was one Amazing trip and when we come back will only return to the Westin.

  • Liked — Room,pools,food
  • Stayed August 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank RN45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teaneck, New Jersey
Level Contributor
95 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 1 September 2008

Booked 2 nights at the Westin for $90 + 4800 SPG points, and was very impressed. I had booked this hotel 3 months ago when the only availability was 2 double beds with a parking lot view, and I emailed the Westin letting them know that it was a special occasion and could they do anything for me and my wife. When we got there, we were upgraded to a King Bed with an ocean view, and a bottle of champagne waited for us in out room. The resort itself was very nice, with wonderful pools, a waterslide, and a great location near Whalers Village, the Sheraton, and snorkeling at Black Rock. There were parrots, koi, flamingos, and other birds on site as well. The workout room was open 24 hours and had complimentary apples, towels, etc. The room was brand new, with the amazing Westin Bed, flat screen tv, couch, and all new amenities. I didn't eat at any of the restaurants but they looked prety crowded so they must be doing something right. I would stay here again in a heartbeat. Any questions, feel free to email me.

  • Liked — Newly Renovated Rooms, Awesome Pools, Great Location
  • Disliked — Lots of Kids so that may bother some
  • Stayed August 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank yoshapman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D.C.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 August 2008

Just stayed 4 nights from 8/19-8/23, @ the Westin Maui Resort after spending 4 nights in Waikiki. We booked online so our stay was paid in advance. At Check-in the receptionist claimed that the "resort fee" had increased from $20 to $25 per day. After I playfully objected she said "okay, we'll leave it at $20”.

This hotel is perfectly located on one of the best beaches on Maui. You can walk right up the beach to Black Rock, a great snorkeling spot. There's shopping and restaurants right next door but, it's just as expensive there as it is in the hotel. You gotta remember this is Maui and everything everywhere is going to be expensive. Even McDonalds is almost twice as much here as at home. The open lobby was very picturesque with a pond that had flowing waterfalls, swans and pink flamingos. We stayed in the "Beach Tower"(deluxe ocean view). The room (#681) was a nice size, tastefully decorated and came with plush bathrobes. I'm 6ft tall though and found the robes a little on the small side. We had an awesome view of the beach right up to Black Rock with Moloka'i as a backdrop and could watch the sunset from our lanai(it wasn't the best angle but you could see it). The bathroom was large enough for a double sink, which my wife loved, and a separate toilet area. The double showerhead with massage action was also a nice touch. The "Heavenly Bed" was very comfortable the first night but, seemed to sag more and more each night. Housekeeping could have been a little better too. The room seemed to be kind of dusty when we arrived, as though it had been empty for a long time. They don't do a great job of making a bed either.

On our 2nd night a water pipe burst on the 11th floor sending water down to the floors below and I'm sure spoiling the vacation of some guests. Fortunately our room wasn't affected but there was water on the floor in our hallway that cut off some rooms from the elevator. The next morning it was gone with no bad smells or any sign that it had even happened but I can't speak for those who were directly affected. The pool area overlooking the ocean is huge for a hotel but we never used it, opting instead for the beach. As we read in other reviews, you could see the towels on the pool chairs holding spots for people that weren’t even there. All in all the Westin was a great part of our fabulous 10 day Hawaii vacation.

  • Liked — Location
  • Disliked — Housekeeping
  • Stayed August 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank diamondjke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Westin Maui Resort And Spa

Property: Westin Maui Resort And Spa
Address: 2365 Ka'anapali Parkway, Lahaina, Maui, HI 96761-1900
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Lahaina
#7 Luxury Hotel in Lahaina
#7 Top resorts Hotel in Lahaina
#12 Spa Hotel in Lahaina
#16 On the Beach Hotel in Lahaina
#18 Romantic Hotel in Lahaina
#20 Family Hotel in Lahaina
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Westin Maui Resort And Spa 4*
Number of rooms: 759
Official Description (provided by the hotel):
The Westin Maui Resort & Spa, Ka'anapali is located along a breathtaking stretch of the gorgeous, white-sand Ka'anapali Beach. ... more   less 
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Also Known As:
Westin Maui Resort And Hotel Lahaina
Westin Maui Hotel
Westin Lahaina
Westin Maui Resort Spa
Lahaina Westin
Westin Maui Resort And Spa Lahaina

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