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“Stayed for our Honeymoon”

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The Westin Maui Resort & Spa
Ranked #17 of 32 Hotels in Lahaina
Certificate of Excellence
Reviewed 26 July 2014

We stayed here for our honeymoon for 7 nights and it was great. Crystal helped us check in and we were given an upgrade to partial ocean view room. Staff was extremely helpful and polite through out the stay. Resort is clean and with great amenities. Whalers village is few steps away. There is a free shuttle to other Westin properties and common points of interests. The only thing that made me not to give 5 stars is the parking space. There are approx 600-700 rooms and half the parking space. Out of 8 days; we only got parking twice. Parking spots are narrow too so if you rent a bigger car/vehicle, it will be difficult. They are well aware of this issue and we were not charged for valet parking. Over all it was an amazing experience and we cant wait to stay there again.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
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3  Thank Annie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMauiAmbassador, Manager at The Westin Maui Resort & Spa, responded to this reviewResponded 4 August 2014

Congratulations! Thank you so much for choosing to stay with us for your celebration. We are very honored to share in the special occasion. We wish you many years of happiness and look forward to welcome back for yet another special occasion. Be Well.

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Reviewed 24 July 2014

I contacted the Westin Maui by email to inquiry about purchasing 2 shells I had seen at the resort two years ago. The Concierge emailed me with the number of the gift shop which I called. I spoke with Mely Caliva, who sent me pictures of the shells she had. I called her back, asked her to pick out 2 and mail them to me in Texas. She said she would ON HER DAY OFF!!! I got the shells today and they are gorgeous. The level of service we experienced 2 years ago I experienced again from Ms. Caliva. I give the Westin Maui 5 stars for rooms, gardens, pools and staff. Truly paradise.

Room Tip: Our room was on the garden side, 332, I think. The gardens are amazing.
  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Service
1  Thank HawaiiFan1021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMauiAmbassador, Manager at The Westin Maui Resort & Spa, responded to this reviewResponded 4 August 2014

What a great story! Thank you for sharing. We are so happy to hear that Mely went above and beyond to assist. We will be sure she is recognized. Thank you for choosing to stay with us. We look forward to seeing you again, soon. A Hui Hou.

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Reviewed 24 July 2014

You're going to Maui and want to have a memorable vacation. Might want to consider staying somewhere other than the Westin. The hotel is huge and impersonal. They have teams of people working there and you can spend 8 days there without anyone knowing who you are unless you raise a stink, as we did, about the tiny room on the second floor overlooking the parking lot and next to the elevator and ice machine, they gave us when we checked in. We are SPG Gold and wrote ahead about our honeymoon. We told them we were 3 people but they attempted to give us a room with a king bed. Um... nope. Then they gave us the aforementioned room but told us (as if they were doing us a big favor) that they would try to move us. Thankfully the staff member grasped what was going on and gave us a better room which allowed us to have a better stay. Had we stayed in the first room I'd be divorced and the hotel would surely never forget me.

The pools are large but even so finding chairs by the pool requires an 8am wake up call. Even then if you leave your chair for an hour, they will tag it and give it away. The pools themselves are fine except if you note that they are freezing. Not heated. A month later and my daughter is still talking about how she spent 3 days not going in the pool because it was too cold. We have since and before been to many resorts where there pools are put at a decent refreshing temperature. In this pool kids were turning blue.

The food is bad. Inedible in many areas. The kids pass is a huge rip off and the breakfast buffet is awful. Rent a car (and pray to find a space, although there is free valet when the lot is full) and eat anywhere else. Nearly all the guests eat out locally or bring food in. It isn't hard to find better food (even next door at Whaler's Village) than it is anywhere in this hotel.

Be prepared for anyone selling anything to be selling you something at the hotel. There is a very hard sell on the Villas. You might as well go and spend an hour and half and get something free, but in the end you'll feel like you've escaped not spending money that will be hard to recoup unless you're a family of 5 who spends $10k just on vacation lodging every year. People around the pool will try to sell you lotions and other items. It's hard to find any peace and quiet here unless you go to the beach, which is very nice and there are many activity options based there.

All in all, this place should be much much better than it is. This is Maui, they should try harder.

Room Tip: Make sure you're not near an elevator or ice machine and that you're in their new tower.
  • Stayed: June 2014, travelled with family
    • Value
    • Sleep Quality
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11  Thank JsammyLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

Second time staying here (Westin Hotel not Villas). Love the resort. Great beach. Great grounds. Great pool and waterslides. Of course food is overpriced. $17 hamburger. You better get up early to get chairs in the shade. By 7am.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
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Thank petrod21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMauiAmbassador, Manager at The Westin Maui Resort & Spa, responded to this reviewResponded 4 August 2014

Thank you so much for returning to stay with us. We sincerely appreciate it. On behalf of all of our staff, we'd like to thank you for choosing us as your home away from home. 3rd time? We can't wait to welcome you back again. Mahalo.

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Reviewed 23 July 2014

Great hotel.
Chose it based on tripadvisor reviews and it did not dissapoint.
Arrived here with my girlfriend at about 4PM local time after a 12 hour flight. The check in process was quick. The lady at the front desk was nice but as all people living in Maui that I interacted with she had a little cold demeanor.
After being provided with the room keys and necessary info, we went to our room which was really great looking and, unfortunately, a little small. The room had a nice view. It had a King size bed, a good size TV, coffee maker, small dated fridge, enough closet space, a great shower, several mirrors and a balcony with 2 chairs and a coffee table. Besides some stains on the linen, some dust on the furniture and behind mirrors and some debris under the bed, the cleanliness of the room was perfect which was maintained during whole our stay(many thanks to the maid Florida-great job).
The hotel itself was perfect, always well maintained. It has several pools, one of which is for adults only (unfortunately some parents come with their children anyway). It had an easy access to the ocean. Also it has a pond with fish, flamingos and swans(one black being same place with the flamingos and several white swans being in another pond on another side of the hotel). The hotel features several restaurants/bars with slightly high prices but worth trying them(especially Relish).
There is a convenience store "ABC stores" located in the Whalers Village that's a huge plus for those who do not have a car.
The hotel Has a parking lot included in the resort fee which makes it free of charge, and a valet parking.
It also provides free shuttle service to Lahaina and other SPG hotels. The service itself is poor-needs improvements.
Overall The hotel provides great service good location and the possibility to enjoy your vacation. I highly recommend it.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank adg-77700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

Wow! My husband and I stayed at the Westin for 10 days for our honeymoon. I had read reviews, all of them: good, bad, indifferent. We were a little worried because of the bad reviews but then I realized that I need to see for myself, so we booked. And boy aren't we glad we did!

When we arrived, after being delayed 5 hours in Dallas then waiting over an hour for our rental car, it was dark when we got to the hotel. The valet who took our car couldn't have been nicer. The desk staff who checked us in apologized for our delay, even though it was the airlines fault, but still they felt bad.

The got us into our room within minutes of arriving and when I opened the door we had a bucket of champagne and strawberries with a card. It said Congrats Mr. & Mrs. ****** The only thing was they used my last name ;) Not my new married name since I booked it. It gave us a great laugh as we sipped champs on our balcony.

ROOM: The room was great. It was large, had a counter area with a fridge, safe, sink, coffee pot, ect. It was a great area to get ready while someone is showering in the adjacent shower/toilet. The beds were very comfy! The room was spotless. AC worked really well. The balcony was large enough for two chairs and a small table.

POOLS: They were a little chilly. But it was nice to jump in and cool off. They had watersides, waterfalls, caves, ect. Truly beautiful!

LOBBY: Wow - the lobby is stunning! They have a koi pond with flamingos, swans, waterfalls, a walkway under the waterfalls! They have a water station in the lobby to get some nice cold water and they have orchids to put in your water. They are on tooth picks so every day I went down and grabbed one and place it in my hair. The staff loved it :)

PARKING: People have complained about the parking and the spots being small. They are right, the spots are small, but you can easily park. There have also been complaints about there being no spots. Well hello....thats why they have a valet! If you don't see any spots you circle around, give them the key, and they park for you. But we only had that issue once. Otherwise there were always spots in the back.

LOBBY SHOPS: They have a bunch of shops in the lobby which were of all variety. Some where really over priced but some had great deals!

FOOD: The breakfast buffet (included in our package) was really nice. I would suggest not eating by the ocean since it is a hike if you want to get more food. The food was fresh and they always had smoothy shots ready at our table.

BEACH: The beach was great. I think more people hang out at Black Rock or by the pool so there was ample space on the beach. The water was fantastic! There was enough surf to body surf which was nice!


Whalers Village:
Next to the hotel was Whalers Village which has everything from the beloved ABC store where you can buy just about anything all the way to Coach and high end stores. They also have the Hula Grill which is a beach restaurant and Cain & Taro which has yummy food!

WALKING PATH: This runs right in front of the hotel and expands the entire length of Ka'anpali beach. It is so nice to stroll along it in the evening.

BLACK ROCK - a 5 minute walk to the Sheraton Hotel is Black Rock. It can be a little crowded but the snorkeling is out of this world! I have snorkeled all over the Virgin Islands, Dominican, Mexico, and southern Caribbean and I have to stay this snorkeling beats them all hands down!

WHALES: If you are there in the winter you can see whales breaching all day long and if you're snorkeling you can hear them talking under the water!


I would HIGHLY suggest this hotel! We scoped out the other hotels while we were there and none held a candle to the West Maui Resort.

Room Tip: As for a higher room in the Ocean Tower. They are newer.
  • Stayed: January 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
10  Thank Victoria C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMauiAmbassador, Manager at The Westin Maui Resort & Spa, responded to this reviewResponded 4 August 2014

Thank you so much for your detailed review. We appreciate you taking the time to share your experience with us and with other travelers. Thank you for choosing us for our special occasion. Congratulations! We wish you all the best. We can't wait to welcome you back for many more celebrations. Take care and be well.

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Reviewed 23 July 2014

we stayed in a mountain view room, this overlooked the parking lot , the golf course and the mountains a lil ahead. The rooms are well maintained. Loved the shower and the bath area. There is no bath tub but the bath area is good. The room is a small and a normal one. Food in the resort is slightly pricey and there was no microwave in the room which made it slightly difficult for us vegetarians to reheat any food from outside. The lobby is very well maintained. The beach along the resort is very pretty and enjoyable. The location of the resort is good but it is very crowded and thus slightly noisy too. the access to the beach is very easy. The parking lot gets full very quickly and generally the valet staff help out if it is full. A good experience but not the best on the whole.

Room Tip: choose an ocean view room
  • Stayed: March 2014, travelled as a couple
    • Value
    • Sleep Quality
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Thank Bhargavi R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Maui Resort & Spa

Address: 2365 Ka'anapali Parkway, Lahaina, Maui, HI 96761-1900
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Lahaina
#7 Top resorts Hotel in Lahaina
#8 Luxury Hotel in Lahaina
#12 Spa Hotel in Lahaina
#16 On the Beach Hotel in Lahaina
#18 Romantic Hotel in Lahaina
#20 Family Hotel in Lahaina
Price Range: £243 - £494 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Maui Resort & Spa 4*
Number of rooms: 759
Official Description (provided by the hotel):
Commanding Ka’anapali Beach, The Westin Maui Resort & Spa presents the ultimate Hawaiian getaway. Appealing to leisure and business travelers alike, unrivaled amenities are designed to inspire renewal at this island paradise. Unwind amidst well-appointed accommodations with signature Westin touches. Or enjoy splashing fun within the magnificent aquatic playground with five pools, cascading waterfalls and gardens with exotic wildlife. Adventure seekers can pick their favorite watersport steps away from the resort such as stand-up paddling, kayaking, para-sailing, snorkel and sunset cruises. The resort also offers spa rejuvenation, oceanfront dining, cultural activities, kids club, weddings center, meeting facilities, watersport, shopping, golfing and shuttles to historic Lahaina. ... more   less 
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Also Known As:
Westin Maui Resort And Hotel Lahaina
Westin Maui Hotel
Westin Lahaina
Westin Maui Resort And Spa
Westin Maui Resort Spa
Lahaina Westin
The Westin Maui Resort & Spa Lahaina

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