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“Great location - worn rooms, terrible housekeeping, and unresponsive management”

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Westin Maui Resort And Spa
Ranked #18 of 32 Hotels in Lahaina
Certificate of Excellence
Philadelphia
1 review
common_n_hotel_reviews_1bd8 15 helpful votes
“Great location - worn rooms, terrible housekeeping, and unresponsive management”
Reviewed 2 September 2006

The good:

Westin Maui Resort And Spa is in a great location with a nice beach and very large multi-tiered pool. There are many activities that can be booked right off the beach in front of the hotel. It is also right next door to a fairly large outdoor mall called Whaler's Village, which has shops, three sit down restaurants, and a couple of fast food operations.

The bad:

The management and most service workers at the hotel have an "it's not my problem" mentality.

When you call at 4pm to ask why your room wasn't cleaned, don’t be surprised when you are informed by the person on the other end of the line that it is not their fault because their shift just started. There is no team mentality with the management or the service staff.

Expect to get a lot of attitude from the towel distribution staff and don't think you are getting a towel from them past five when they close, even though the pool shuts down at ten.

Don't be surprised when your a/c or balcony door do not function. Of course you will be informed that the hotel is planning renovations to "begin very soon."

Expect to contend with tons of kids.

This hotel is not up to Westin standards. I have stayed at Westins all over and this is the worst.

Go to Maui, you will have a great time, but stay at the Fairmont or the Hyatt next door, they are both superior.

  • Stayed August 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
15 Thank sleepy05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Sah Diego
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 September 2006

We just got done with a 5 night stay at the Westin resort. As many of the reviews said, the resort could use some updating (carpet, paint, torn wallpaper), but it's not horrible. They brought us a roll-away bed which made it much easier to fit a family of four (or five) in the room since the double beds are pretty small.

The pool area is very nice but you better get up early if you want to make sure you can get a lounge chair, and you better get up really early if you want a chair under an umbrella. The last day, we got up at 6:30 and got the very last set of chairs under the umbrella. I think most people got towels the day before and just went out early and set the towels on the prime chairs, and then came back later in the day to use them. Also, they never checked our wristbands, so I'm not sure you need to even bother with those.

Having Whaler's Village shopping mall next door is great if you've got teenage kids. If/when they get bored, you can just send them next door to shop or get ice cream or pizza. Snorkeling at the Black Rock outside the Sheraton is great (although expect it to be crowded), and that's just a 1/2 mile walk down the beach.

So its a great resort to stay if you're not expecting pristine accomodations, and you don't mind the crowds that come with a large family oriented resort that's right on Kaanapali Beach.

  • Stayed August 2006
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank pgd411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 4 Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 26 August 2006

The Westin was great in upgrading my Parents from Garden View to Ocean View for their 50th anniversary. Those of us in the Garden View really had a parking lot view. Pluses - great food and wait staff, excellent pools and super super beach location. Negatives - overpriced for dated rooms, this property shows its' age. On the positive side they say they will be refurbing the Hotel albeit slowly due to the high occupancy rate - almost always 100% full. Oceanview at $500 plus taxes and daily room fee is just not worth it for average rooms - you really do pay for the views here. They should at least through in breakfast for these prices.

  • Liked — VIEWS !!! POOLS !!!
  • Disliked — Overpriced for small dated rooms
  • Tips/Secrets — Go for the cheapest room and spend all your waking moments outdoors
  • Stayed August 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
10 Thank jopaldi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 24 August 2006

Let’s see, where to begin:
- The housekeeping crews were awful. On most days we would return to the room around 4:00pm to find the room un-serviced. Inevitably they would arrive while we were getting ready to go to diner and we would tell them to come back in ½ hour. This was mistake since they go home at 4:30pm, they don’t bother to tell you this. I had to call the front desk a few time to get to room serviced

- The rooms were very small for the price. This was the opinion of most people we talked to by the pool.

- The “mountain view” rooms should have been called “parking lot/construction view” rooms. The mountain is being torn apart to build more timeshare properties.

- One of the two waterslides they mention in their literature is only about 10 feet long.

- The $25 breakfast buffet was a waste of money since almost all the food was overcooked.

- The parking lot was so small I could not find a place to park. And when I did, I would find my car parked-in by the valet service the next day.

- The quality of the TV signal was terrible. All the channels were snowy and on two occasions the entire system was down. I know you are not supposed to watch TV when on vacation in Hawaii but the kids still want their fix of Cartoon Network.

- The pools were so crowded that you could not find two chairs next to each other. I was watching people arrive at the pool at 7:30am to claim their spots.

  • Liked — Huge pool was great for kids.
  • Disliked — Small room and bad service from housekeeping.
  • Tips/Secrets — This is not a quiet place to relax as it is geared toward kids.
  • Stayed July 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
15 Thank Dessert_Rat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles
2 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 23 August 2006

This is a nice hotel, but your level of satisfaction will depend greatly on how much you paid and your expectations upon arrival. My family (wife & 2 kids 7 and 4) received a special promotional invitation to stay for 5 nights for $750 (included rental car and $75 food credit) which was an offer too good to refuse. We also attended the timeshare presentation and got another $100 voucher. Because we paid so little, we had very low expectations (especially after reading some of the terrrible reviews on Tripadvisor) and didn't feel too bad when they stuck us in the worst possible room (2nd floor overlooking the valet parking stop). My sister-in-law's family, on the other hand, paid almost $400 per night through Costco and couldn't have been more disappointed. The first room they got was moldy and they got moved to a slightly better room.

The property is pretty old -- rooms look like they were built in the late 70's or early 80's -- and small. If you pay for an Ocean view room, the views will be amazing, but you will still have a small, outdated room. We noticed that the carpets had stains, the grounds were clean, but not immaculate, and the hotel overall feels a notch down from other Westin properties.

If you have kids, take a wetsuit because the pools are pretty cold and they won't be able to stay in there all day. Also, there is no kiddie-pool, so if you have any kids that can't swim, you'll have to stick by their side all day. The beach has a steep drop-off that creates a rip tide, so is not very safe for small children.

It was also very difficult to get a pool-side chair because they were all "reserved" with towels, newspapers, etc. by about 8:00am. Despite the stated hotel policy that you can't reserve the chairs for more than 30 minutes, everyone was doing it and getting away with it. We usually tried to go sight-seeing in the mornings and went to the pool after 3pm when some of the chairs started opening back up. Forget about getting a chair under the few umbrellas ... these were usually taken by 6:00am and occupied all day.

Sorry for all the negatives ... but I found that the "warnings" from other Tripadvisor reviewers helped set my expectations and therefore helped me enjoy the trip better.

On the plus side, the grounds are beautiful, with lots of waterfalls, flamingos, koi and lush landscaping. And the service was generally pleasant. Maui is a beatiful place (although crowded) and you can't really complain about being there!

I would go back if I was offered a good deal. I would NEVER pay over $250 per night to stay there.

If you end up going, have a great time ... you're in Maui!

  • Liked — Pools
  • Disliked — Rooms
  • Tips/Secrets — Ask for Upgrade
  • Stayed August 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
16 Thank kibuminla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level 4 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
Reviewed 22 August 2006

The Westin was the second resort that we chose to stay at while we spent the first week of our honeymoon on Maui. We stayed for 3 nights and I was actually bummed when we opened the door to our room and saw how small and plain it was.

We had started our trip at the Napili Kai Resort further north, there the rooms were large, CLEAN and comfortable. The Westin's "ocean view" room was small and the bathroom was dirty with black hairs everywhere from the toilet to the tub, we actually wondered if they had even cleaned it. I thought the "heavenly" bed and shower was average. It's just unbelievable that we had to pay MORE than double of what we had paid at Napili Kai to stay at the Westin, it was sooooo not worth it.

Pros...
- adult pool
-Ka'anapali Beach
-proximity to Whaler's Village
-breakfast buffet
-Mojito's at the adult pool bar
-valet guys and parking were convenient
-boogie boarding in front of the Ka'anapali Ali'

Cons...
-couldn't find 2 lounge chairs together without walking around for at least 20 minutes.
-It's impossible to relax around the pool. Go to the beach to get away from the packed pool atmosphere.
-over-priced (I expect to pay more at a nice resort on Hawai'i, but this place is ridiculous)
-out-of-control children running, screaming and acting-up everywhere!
-numerous hidden costs, charges, taxes, fees, etc.

This is not a place for a couple to relax and especially not a place for honeymooners. Do not stay here if you do not have children. Trust me- I am a 2nd grade teacher, I deal with kids daily and I could not stand the children that acted like crazies all over this resort.

  • Liked — adult pool, beach, breakfast buffet
  • Disliked — over-priced, nearly impossible to get lounge chairs near the pool and kids being loud and crazy everywhere!
  • Tips/Secrets — Do not stay here! (unless you have young kids and can stand the prices and over-crowded pool area)
  • Stayed August 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
17 Thank MTJK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iowa
Level 6 Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 22 August 2006

Just got back from Maui 3 days ago (BIG SIGH). I think I'm still on Maui time. But, oh well. Ok onto the review...

The Westin Maui was an awesome place to stay. We were supposed to be booked into a Garden View room and they upgraded us to an Ocean view room for free. Which was awesome. I would say it was a Mt. view/Ocean view. We had the mountains to our left and ocean to our right. Incredible.

The hotel room was just that, a hotel room. It was clean and well stocked. The room was a little rough around the edges but nothing I couldn't live with. You're paying for location, location, location. We had a problem with our safe one day and they had an engineer up within 5 minutes who fixed the problem.

The pools here are AWESOME! There are 5 pools here, 1 adult pool and 4 regular pools. The adult pool is the place to stay if you're traveling without children. My boyfriend and I hung out here or on the beach. The pool was a little chilly the first day we went in, but after you're in, it's great. The second time we went in it was perfect. So who knows... maybe wait a bit later in the morning/early afternoon to go in? Also, the bar/waitstaff at the adult pool were great too! They have these really yummy drinks up there called Lava Flows... OMG. They are heaven. :)

The restaurants... We ate at Ono most of the time we ate at the hotel. We had dinner there our first night and I could not taste anything as I was sick (head cold). My boyfriend said it was good though. And the other 3 times we ate there we had the breakfast buffet. Which I realize at $25 a crack it's expensive but, it's a really awesome buffet with an omlette station (they will also cook eggs over easy, etc. for you there) and we got sat in front of the ocean on the tropica (another restaurant on the grounds)side. Their coffee rocks too. :)

Other than all that, it's a great location on the beach with great amenities. A little updating would be good but we were in our room to sleep in that was it. ;)

  • Liked — location, location, location...
  • Disliked — a little updating needed...
  • Tips/Secrets — Go in the month of August... weather is perfect and there are a lot less kids!
  • Stayed August 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
9 Thank Loddii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Westin Maui Resort And Spa

Property: Westin Maui Resort And Spa
Address: 2365 Ka'anapali Parkway, Lahaina, Maui, HI 96761-1900
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Lahaina
#6 Luxury Hotel in Lahaina
#7 Top resorts Hotel in Lahaina
#11 Spa Hotel in Lahaina
#16 On the Beach Hotel in Lahaina
#18 Romantic Hotel in Lahaina
#20 Family Hotel in Lahaina
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Westin Maui Resort And Spa 4*
Number of rooms: 759
Official Description (provided by the hotel):
Commanding Ka’anapali Beach, The Westin Maui Resort & Spa presents the ultimate Hawaiian getaway. Appealing to leisure and business travelers alike, unrivaled amenities are designed to inspire renewal at this island paradise. Unwind amidst well-appointed accommodations with signature Westin touches. Or enjoy splashing fun within the magnificent aquatic playground with five pools, cascading waterfalls and gardens with exotic wildlife. Adventure seekers can pick their favorite watersport steps away from the resort such as stand-up paddling, kayaking, para-sailing, snorkel and sunset cruises. The resort also offers spa rejuvenation, oceanfront dining, cultural activities, kids club, weddings center, meeting facilities, watersport, shopping, golfing and shuttles to historic Lahaina. ... more   less 
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Also Known As:
Westin Maui Resort And Hotel Lahaina
Westin Maui Hotel
Westin Lahaina
Westin Maui Resort Spa
Lahaina Westin
Westin Maui Resort And Spa Lahaina

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