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“Perfect Honeymoon Resort”

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Sheraton Maui Resort & Spa
Ranked #20 of 32 Hotels in Lahaina
GreenLeadersBronze level
Barrington, New Hampshire
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Perfect Honeymoon Resort”
Reviewed 29 May 2014 via mobile

Having stayed at other resorts on Kaanapali Beach in Maui we were very happy with the Sheraton Maui Resort & Spa. All employees we dealt with were pleasant and helpful. On our first night we had dinner at Black Rock and received a surprise Happy Honeymoon dessert. We also dined at the Cliff Dive Grill three times and really enjoyed the atmosphere.

We upgraded to an ocean front room to what turned out to be the best hotel room view I have ever seen. We spent many hours just relaxing and enjoying the view. It was humpback whale mating season and we were able to see them breaching from our balcony.

The pool was very enjoyable although on one day at 3:00 they had run out of towels and were not going to have any more available that day.

The snorkeling right in front of the hotel is by far the best on Kaanapali Beach. Be sure to swim out and around the point to the small cove on the point. The viewing is much better here with less swimmers. We had a large sea turtle surface 3 feet in front of us!

The Sheraton Club Na Hoku Lounge is really nice with amazing views and free breakfast and afternoon appetizers.

If your room is on the left side of the resort be sure not to park in the garage but instead drive all the way down the resort entry rood and park behind the resort right next to the Na Hoku Lounge. It's much closer to your room from there.

Stayed March 2014, travelled as a couple
Helpful?
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Tinley Park, Illinois
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 May 2014

Conveniently located this hotel is excellent. Beautiful views of the ocean and grounds. The hotel staff is so friendly and helpful. We have stayed here twice now and could stay again. Plenty of activities to do on the beach.plus you can walk a path on the beach to many other hotels in the area. Highly recommend this hotel.

Room Tip: Get an ocean view room. You will not regret it.
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  • Stayed December 2013, travelled with family
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Helpful?
2 Thank Barbara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review, 2 June 2014
Aloha Barbara M,

Thank you for taking the time to share your experiences from your two stays at our resort. We are delighted to hear you enjoyed your vacations and found our staff to be friendly. We look forward to welcoming you back again in the future.

Warmest Aloha,
Guest Experience Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mississauga, Canada
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 May 2014

I spent my birthday at the Sheraton Maui in Jan/Feb this year. I had stayed there 20yrs prior before the renovation, so I expected good things since the renovation so many years ago. The location is perfect, as is the beach..however, even though we paid the compulsory resort fee (30.00USD per night), I was very upset that the lounge chairs on the beach required another rental charge.........Give me a break!!...Resort fees aggravate me at the best of times.....but to have only lounge chairs at the pool included and not the beach is ridiculous!!...The rooms were beautifully redone, but the bathtub was not part of the renovtion, and totally ruined my otherwise favourable impression of our room. If you would like to have a 5star status, do something about those antiquated bathtubs with showers.

  • Stayed January 2014, travelled with friends
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Helpful?
2 Thank irenekn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review, 30 May 2014
Aloha irenekn,

Thank you for taking the time to share your experience and feedback. We are happy to hear you enjoyed your stay and appreciate you sharing recommendations for improvement. Your feedback will be reviewed by our management team. We look forward to the opportunity to welcome you back again in the future.

Warmest Aloha,
Guest Experience Team
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Madison, Wisconsin
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 May 2014

We were very happy with our stay at the Sheraton Maui for our honeymoon. Our room as well as the whole resort area was clean and very pretty. The insert tub and white-tile shower was not jaw-dropping gorgeous, but they served their purpose. We were in Building 6, which made our walk to the lobby and the main resort area a trek, but we didn’t mind. Plus, the walk takes you through ocean views with several exotic plants and flowers. We had a great view of the Black Rock nightly cliff dive ceremony from Building 6.

I loved all of the open walls in the structure of the resort. Be careful when walking, though — the lizards like to dart across the walkways! They are fun to watch if you’re from Wisconsin like me or an area where you’re not accustomed to seeing little tropical creatures.

Since it’s a resort and not the Holiday Inn Express, everything comes with a price — usually a high price. We had the breakfast buffet at the Black Rock Terrace one day, and opted to save money after that. The rooms have a fridge and microwave. We grabbed OJ, milk and cereal at the local store and ate breakfast on our room’s patio. This was a great money-saving option and still came with ocean views!

Also, we were unimpressed with the Cliff Dive Bar. Our server was somewhat nonexistent and was not clear about drink prices. The menu showed $11/per, but she said our drinks would be $8/per. We later realized that she meant that the other pool bar had $8 drinks. Needless to say, this was our one and only stop at the Cliff Dive Bar.
The Sheraton’s lazy river pool was a great place for lounging. And even being an adult, I had to go down the slide a few times. It was fun!

The Sheraton is within walking distance from the Whaler’s Village shops and the Leilani’s on the Beach restaurant (I recommend it!). I really liked Kaanapali beach, and the snorkeling right there at Black Rock was great. We saw several reefs and fish as well as a turtle and reef shark. (We rented equipment from Snorkel Bob’s in Lahaina — I cannot comment on the Sheraton’s beach huts that rent out equipment.)

I would definitely recommend the Sheraton Maui to anyone visiting Maui. And if and when I go to Maui again, I absolutely plan to book my stay again at the Sheraton!

Room Tip: On a quirky sidenote, we heard animal noises during the night from the bushes that line the water. W...
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  • Stayed May 2014, travelled as a couple
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Helpful?
2 Thank Lauren H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 26 May 2014

We just returned from a week long stay at the the Sheraton. If you spend any time at all reading a couple of reviews, you will know what to expect with this property. It is a beautiful resort with beautiful grounds and a beach vibe, but it is not ultra modern like some of the more recently built hotels on Kaanapali beach. The rooms are nice, but not ultra luxurious, so if you are looking for granite countertops and in-shower televisions, this is not the place for you. All or most of the rooms have been recently "refreshed." We saw some rooms being painted while we were there, so they are definitely putting their best foot forward. We stayed in building three which is directly off of the main lobby, and in my opinion, is the best location. Our balcony overlooked the main lawn of the resort, the restaurant, the pool, and the ocean. Other rooms in the spa towers on top of blackrock might have a better view, but are farther away from everything. We ventured to the fitness center which is located in the spa buildings and it was a bit of a hike to get there -- two elevator rides and following several signs. To set the record straight, carpeting in the main hallways was in a state of disrepair when we arrived, but tasteful signs were posted that it was being replaced, and during our stay some of it was replaced. We received a note from the manager that they would be replacing the rest of it when the carpet they ordered arrived (and we recieved 2 drink coupons for the inconvenience). They are also updating the wallpaper in the hallways. With all of that said, the room we stayed in was in great shape, and none of this took away from the great time we had. Even the bellman Tony apologized for the hallway carpet and said it was being replaced soon. It was nice that the staff addressed the issue head-on instead of pretending everything was fine. But overall, the rest of the property was very nice and well groomed.

The staff was also generally very helpful. Gabe at the front desk was all smiles as we checked in and he gave us a variety of rooms to choose from. One couple next to us was frustrated with their room because it was "partial ocean view" and they said they could not see the ocean. Be forewarned, you get what you pay for here, and if you want to actually see the ocean, you need to go with at least an ocean view room, and should probably get an "ocean front." In any event, Gabe upgraded us from ocean view to ocean front for no charge, and it was a great room. Tony the bellman was also very upbeat and pointed out all of the parts of the property from our balcony.

The resort's location is the key to its success, and that is obvious when you go to the beach where the property is located. It is the most crowded stretch of Kaanapali beach, but for good reason. The snorkeling is good around BlackRock (rent snorkels from Boss Frogs for the week - it is cheaper than renting at the resorts). The only downside is that around 10:00am tourists and locals start to climb and hang out on top of blackrock, and dive off into the water, which just happens to be the same water where everyone is snorkeling. It was more of an annoyance than anything, but I guess it is fun if you are the one jumping. It didn't seem to scare any fish away, and we saw several turtles around the area as well, including some that came up within a 10 feet of shore. Even so, my wife and I (both of us 29 years old) agreed that the snorkeling here was not the best on the island. That honor goes to Hanolua Bay, mostly because it has zero waves and massive coral formations, even moreso than Blackrock. The only real downsides to Hanolua Bay is that you have to drive there (about 20 minutes north), and it is not a sandy beach -- it is filled with medium sized boulders. But, it was still the best place to snorkel and was decently crowded, which demonstrates its popularity (it was not as crowded as blackrock, so it was more peaceful).

While Kaapapali beach is certainly a fun beach with good snorkeling, it does get crowded around Blackrock, and we actually preferred to take the beach path just north of the Sheraton to the beaches on the otherside of Blackrock. They are much less crowded and the waters have more beautiful color there. The downside is the snorkeling is not as good.

Finally, I will say a word about food and drinks. We are not the type of travellers who sit around the pool all day sipping mai tais, so I cannot comment on the waitstaff at the pool. I grabbed two drinks at the Cliff Dive Bar one afternoon without a wait or a problem. We also ate at the Cliff Dive Bar on the first night and thought it was really good. We had the kabobbs -- shrimp, mahi mahi, and steak, and it was some of the best food we had on maui (yes, we ate at Mama's Fish house, and were not blown away by their food; see my separate review). The fish and shrimp were grilled simply and came with some dipping sauces, and the seafood itself had great flavor. The side dishes were nothing spectacular, and it was not cheap, but nothing on maui is cheap. Finally, if you are heading out early either to Haleakala for the sunrise or the Road to Hana, you can order a "breakfast" from the Black Rock terrace restaurant ahead of time to take with you. It is quite large for $29 and includes a large cup of yogurt, half of a papaya, two slices of banana bread and two pastries, a can of juice, and a sandwich (turkey on croissant, or ham/swiss on wheat). We used it as breakfast and lunch because of the large size of the sandwich. It is not cheap, but it was certainly convenient because we ordered it the day before (just ask for a form at blackrock terrace) and picked it up the night before.

In summary, I am happy we stayed at the Sheraton. We were not surrounded by italian marble and chandeliers, but we were surrounded by great beaches and friendly staff, which is what really counts.

Room Tip: Building three has great views of the entire property and is centrally located.
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  • Stayed May 2014, travelled as a couple
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Helpful?
5 Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review, 30 May 2014
Aloha Chris S,

Thank you for taking the time to share your experience from your recent stay with us. We are happy to hear you and your wife enjoyed your stay and that you found our staff to be friendly and helpful. We look forward to welcoming you back again in the future.

Warmest Aloha,
Guest Experience Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 25 May 2014

Our family just finished up a week long stay at the Sheraton Maui Resort & Spa, and we thoroughly enjoyed our visit. The resort is well maintained and has the perfect location on Ka'anapali Beach - right at Black Rock. We went snorkeling every day, and each time we went out, we saw sea turtles, rainbow fish, angel fish, and many other marine life. The pool area was also very nice, with a perfect temperature (not cold, but not too warm either) and a fun lazy river to swim around. They even had these beanbag floaty things in the pool for guests to use.

I am an SPG Platinum member, and I also thought my SPG status was well recognized at this property. We received complimentary lounge access, a full breakfast buffet, free upgraded wifi, free valet parking, and wrist bands which allowed us as many towels from the pool as we wanted (didn't have to deal with the towel card system). We also were able to purchase special platinum drinks from the pool bar area for $6 each. Nice perk! While our SNA (Suite Night Award) request did not go through, we were still upgraded to a deluxe ocean view room on the top floor of building Lahaina Hale. We had an awesome view of the ocean, the property, and black rock. Sunsets were very nice to watch from our lanai.

Finally, the staff really impressed us by having a mini birthday cake waiting for my mother in her room upon arrival. I had briefly mentioned in an email to the concierge, prior to our visit, that we would be celebrating my mom's birthday during our trip. Much to our delight, the Sheraton staff not only wished my mother a happy birthday during check-in, but she had a lovely birthday dessert waiting for her once she got to her room. My mother was so happy when she saw the special treat, and it started off the vacation perfectly. Well done!

To sum up - we had a fantastic time and the Sheraton exceeded our expectations during our visit. We will definitely stay at this property again during our next trip to Maui. Can't wait to come back!

  • Stayed May 2014, travelled with family
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Helpful?
2 Thank Arubabride903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review, 28 May 2014
Aloha Arubabride903,

Thank you for taking the time to share your experience. We are delighted to hear you had such a wonderful stay and that our staff was able to help make your Mother's birthday special. We look forward to welcoming you and your family back again soon.

Warmest Aloha,
Guest Experience Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamlyn Terrace, Australia
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 May 2014

Lovely location. We stayed May 16-19 in room 3626 which is an Ocean View room on the 6th floor, although we couldn't really see the ocean for all the palm trees, maybe a lower floor would be better. Room was very comfortable, very clean, air con was great although a little noisy. Shower fittings are very dated, took a while to work it out. Carpeting in the corridors is in bad repair although there were signs up stating repairs are on their way. Pool towel staff were a little abrupt, not many smiles here. Pool bar staff were difficult. Had an issue with our food and drinks tab, when the waitress took 15 minutes to return our change, and incorrect change at that! Then when questioned about it, she argued about how much money we had given her and refused to backdown. Hence we never ate or drank there again thoughout our stay. The pool was really nice, very clean and warm although could do with a few more bean bags as 3 didn't seem to accommodate everyone. Cliff diving ceremony is a nice touch. Spa treatments very nice. Hotel grounds are very neat and colourful. We ate in restaurants in Whalers Village just up the beach. The $5 charge for bottled water in room seem a bit much as Sheraton Waikiki water is free. Should be part of the daily resort fee.

Room Tip: Maybe rooms on the 3rd floors maybe better for views. Other family members travelling with me stayed...
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  • Stayed May 2014, travelled with family
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Helpful?
3 Thank Reynolds24eva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review, 28 May 2014
Aloha ReynoldsFam4,

Thank you for taking the time to share your experience and feedback. We apologize for the inconveniences you experienced and appreciate you letting us know about them. Your feedback will be shared with our management team. We look forward to the opportunity to welcome you back again in the future and to exceed your expectations.

Warmest Aloha,
Guest Experience Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Maui Resort & Spa

Property: Sheraton Maui Resort & Spa
Address: 2605 Kaanapali Pkwy, Lahaina, Maui, HI 96761-1970
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lahaina
#8 Luxury Hotel in Lahaina
#9 Top resorts Hotel in Lahaina
#13 Spa Hotel in Lahaina
#18 Family Hotel in Lahaina
#18 On the Beach Hotel in Lahaina
#22 Romantic Hotel in Lahaina
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Sheraton Maui Resort & Spa 4*
Number of rooms: 508
Official Description (provided by the hotel):
Sheraton Maui Resort & Spa, Ka'anapali Beach's Black Rock, is near Whalers Village and Kapalua-West Maui Airport. Our Hawaii hotel has a lagoon, a ballroom, and an Ocean Lawn for weddings and meetings ... more   less 
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Also Known As:
Sheraton Maui Hotel Lahaina
Sheraton Maui Resort And Spa
Maui Sheraton
Sheraton Lahaina
Lahaina Sheraton
Sheraton Maui Resort & Spa Lahaina

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