We just got back from our trip to Maui yesterday and stayed at the Sheraton Maui from 6/10 - 6/17. We did a package deal from another site and originally had a resort view room. I am a SPG member and when we checked in we asked about an upgraded room. They were able to get us up on top of Black rock, top floor overlooking the ocean, I don't think we could have beat the view we had and the upgrade price was very reasonable!
Check in was easy and quick, although it was almost 10pm when we did check in. Or room was nice, had a microwave and small fridge which was nice since we stopped at Costco by the airport and got some food and drinks to help save some money.
We never had an issue with our room being cleaned on time. We had a pretty active trip where we were leaving the hotel between 5-7am almost every day and sometimes came back around 12-2pm and our room was already cleaned up.
We did room service a couple of times just for dessert and it always came quick and those prices are what you would expect at a place like this.
I would like to give it 5 stars but just can't for a couple of reasons. First the whole beach towel thing... If you want to get a couple of beach towels, make sure you get them early from the little building between the pool and beach. We came back from a morning adventure trip and was at the beach by 1pm and they already ran out of towels.
They said they would expect some by 3pm but they still didn't have any available. I stopped by again around 5pm and they still didn't have any available... That's over 4 hours of not having any towels available which shouldn't happen and from other reviews, seems like it's been a problem there for awhile that they just don't want to take care of.
The people there told me that they just hand the towels out and take them back in and to talk to the front desk as they are a third party company and the Sheraton is responsible for the amount of towels. I did that and the front desk says that the third party company that runs the building that hands out the towels is responsible for ordering them so they are playing the blame game.
I found it easier to just get towels at the bell man's desk which you will have to sign out for. Just be careful when you do this. I made sure to return the towels after we were done with them each day (we needed them for the excursions we were doing early in the mornings) and made sure they crossed our name off but when we checked out on 6/17, we had multiple towel charges on our bill which took them 15 min to check into and take off the bill. They did remove one day of "resort fees" for the trouble but we shouldn't even have the trouble we did just getting towels.
My only other complaint is that just a buffet breakfast the first morning we were there for the wife and I cost $70 which is not worth the money. Yes the food was OK but that's just an outrageous price for a simple breakfast. We didn't bother with doing any dinners or even lunches because they do charge an arm and a leg. I think if they actually lowered their prices some, more people would eat there and they would make more money. But I know that would never happen because they want to feel more exclusive with having high prices. Def walk down to Whalers Village and have dinner there a night or two, still can be expensive depending on what you get but you get more for your money there. Sure they will comment and say they will take your comments into consideration about the prices but I think most of us are smart enough to know they will never lower the prices on the food.
We did do the Luau our final night there which was fun and the food there was good. My only complaint about that is the little activities they have in the beginning where you can play some "traditional" games and other activities was quite short. It seemed like people were starting to get into those things as there still were lines for the games when all the sudden they were pulling the pig from the pit and everyone had to stop and go to that and they started serving dinner quickly afterwards. If they work on the timing a little bit of that, I think it would be more enjoyable.
I know some people complain about the parking or staying on top of black rock and taking a few elevators to get to the lobby or beach but for me this didn't bother me. If you are staying up there, you have your own parking lot which is a shorter walk then if you were staying in the main building and we could be down at the beach in 5-10 min. I would say if you are with a older couple that doesn't like walking far distances or with little kids and hauling a lot of stuff just to go to the beach, just get a room in the main building as that would be easier in those situations. But if you are just a couple or with older kids, staying on top of black rock is worth it. Nothing like seeing sea turtles swim by first thing in the morning while you sit on your patio while you wake up!
Overall we did have a great time here and outside of the minor complaints that I did have, it was a great place to stay.
- Official Description (provided by the hotel):
- Sheraton Maui Resort & Spa, Ka'anapali Beach's Black Rock, is near Whalers Village and Kapalua-West Maui Airport. Our Hawaii hotel has a lagoon, a ballroom, and an Ocean Lawn for weddings and meetings ... more less
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- Also Known As:
- Sheraton Maui Resort And Spa
- Sheraton Maui Hotel Lahaina
- Maui Sheraton
- Sheraton Lahaina
- Lahaina Sheraton
- Sheraton Maui Resort & Spa Lahaina