We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beautiful Resort”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Sheraton Maui Resort & Spa
Ranked #20 of 31 Hotels in Lahaina
GreenLeadersBronze level
Reviewed 24 July 2014

Great property! Interaction with the Staff was a hit or miss. Kuuipo at the bell desk was awesome, anticipated our need for a late checkout, she called it in without us ever asking. Dined at Black Rock, the food was good, our waiter was nice and the view is very nice. Most of the Valet guys were really nice. So was the Room Attendant. She let me in after seeing my husbands leave the room. She saw me earlier & remembered I was in that room and was checking out. Had to do a final check, found a few items left behind in the room. Monica Concierge was friendly & helpful. Not impressed with the gum chewing agent at the Front Desk, the Valet who greeted us, "Hey Guys!" I was the first to walk over to the entrance. What happened to, ALOHA? The Engineering guy who did not want to change the hand held phone, the battery charge was low & needed to be changed. He made an excuse about getting recharged In the cradle. He finally did after I told him to change it the 2nd time. Tried to make an appointment at the Spa but didn't have my preferred time. The female agent did not offer an option of going to another Starwood Spa. I made my appointment at Spa Helani instead. I could not get the free WiFi. And finally, $35.00 for a resort fee?

Room Tip: All the rooms are very nice with great views
See more room tips
  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank fromkahului
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this reviewResponded 25 July 2014

Aloha fromkahului,

Thank you for taking the time to share your experience and detailed experience. We are happy you had a nice stay and will share your feedback with our management team. We look forward to welcoming you back again soon.

Warmest Aloha,
Guest Experience Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (4,551)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,618 - 1,624 of 4,551 reviews

Reviewed 24 July 2014

Good location, at the slightly less busy end of ka'anapali beach but still very convenient for all the local facilities. Lovely grounds, nice pool and good stretch of beach. Staff very attentive and efficient. Car park conveniently located. Overall a very good family resort. Our meal at the Teppan-Yaki Dan restaurant was first class.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
1  Thank probono28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this reviewResponded 25 July 2014

Aloha probono28,

We are delighted to hear you enjoyed your stay and that you found our staff to be friendly and helpful. It's great to hear how much you enjoyed your dinner our Teppan Yaki Dan as well. We appreciate you taking the time to share your experience and look forward to welcoming you back again soon.

Warmest Aloha,
Guest Experience Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

We returned to this hotel for our second trip to Maui and loved it just as much as the first time. Its a beautiful place and a lovely hotel. This time we were in rooms set back further opening up onto a large grassed courtyard with lots of palm trees facing the beach. We had a room that could be divided off with a sliding partition which suited our family. Beautiful sunsets. The car park is good to park your rental. Its only a few minutes drive into Lahaina. For dinner we strolled down to Whaler Village some nights where there is a choice of good restaurants. I scuba dived at black rock again and my wife snorkeled, its a great dive with warm, clear water with lots of turtles and fish. The hotel service was good. They gave us a late check out. Highly recommend this hotel.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank Tim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this reviewResponded 25 July 2014

Aloha Tim L,

We are excited to hear how much you enjoyed your two stays at our resort. We appreciate you taking the time to share your experience. We look forward to welcoming you and your family back again soon.

Warmest Aloha,
Guest Experience Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

Stayed here 8 nights in the Fall of 2013 and we were very happy with the overall accommodations. My now Fiancé and I traveled with my family and we were given a suite and a room overlooking the beach and "Luau" area. Rooms were nice, nothing out of this world, but as compared to other Sheratons they were nice and comfortable. The resort had great pool areas and the beaches were really beautiful. There is an area of the beach that is famous for having wonderful reefs where many people come from all over to snorkel and see the many fish. Be aware that it gets very crowded during the day.
Being use to all-inclusive resorts in Mexico, we had to be crafty as to not overspend in the hotel's bars and restaurants. This Sheraton is amazingly located in just 5 minute walk to Whaler's Village. This is an outdoor shopping center which has many restaurants. We basically ate there every single meal when we weren't out exploring Maui. This was very convenient and they had a great variety of food and bars.

  • Stayed: October 2013, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Mexytraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this reviewResponded 25 July 2014

Aloha Mexytraveler,

Thank you for taking the time to share your experience and feedback. We are happy to hear that you and your fiance had a great stay and enjoyed the location of our resort. We look forward to the opportunity to welcome you back again soon.

Warmest Aloha,
Guest Experience Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

Shabby rooms, the whole hotel is in need of a serious remodel! Roaches all around complained to front desk and they're still lying around. Disgusting !! No lounge chairs available by pool. Overcrowded beach and no pretty grass area to watch sunset. Will never come back again should have booked the Hyatt.

Room Tip: Find another hotel
See more room tips
  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
5  Thank Bonnie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this reviewResponded 24 July 2014

Aloha Bonnie K,

Thank you for taking the time out of your vacation to share your experience and feedback. It is regrettable to hear how disappointing your stay has been so far. Your feedback is being shared with our management team. We hope you are able to enjoy the rest of your stay.

Warmest Aloha,
Guest Experience Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2014 via mobile

This resort was a pretty good but I feel like it can be so much more. First, the service was mediocre at best. No one was rude but it wasn't the service you would expect on vacation. You just didn't get the experience of being at a nice resort where employees walk by and greet you. We had an ocean front room and the view was amazing. The beach is awesome for swimming and the bar outside is great for drinks and getting something to eat. However, the property is a bit run down. The rooms are on the older side. The mattress is old and uncomfortable. The room was clean but we found a band aid under the bed and there was a stain on the sheets. The rooms could definitely use some remodeling. Also, it would be nice if they offered pool side service. In short, although the resort was very hawaiian and it was great for a family vacation, I can't help but think if they spent some money upgrading the rooms and just offer better service to their guests, this hotel can be amazing. It's in a great location with an amazing beach.

Stayed: July 2014
5  Thank Lucia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this reviewResponded 22 July 2014

Aloha Lucia L,

Thank you for taking the time to share your experience and feedback. We are happy to hear you enjoyed your stay and appreciate you taking the time to share your honest feedback. Your feedback will be reviewed by our management team and used as a tool to better serve our future guests. We look forward to welcoming you back again in the future.

Warmest Aloha,
Guest Experience Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2014

Our stay was from 7/15/14 - 07/20/14. We are leaving tomorrow but since the rain storm just come in I thought I would share our experience now. We had a wonderful time here at the Sheraton Maui Resort. After a 2 hour flight delay, a flat tire on our rental vehicle, we just wanted to get to the resort and reflex in the ocean and pool side. It is conveniently located just 5 minutes walking distance to Whalers Village and the beach is perfect. Upon check in we were upgraded to a partial ocean view room at no extra charge and believe me it was beautiful! We also were given a voucher for free champagne so I used it this morning and asked for a 5:00 p.m. Delivery and it was delivered at exactly at that time.

The food was great at the Cliff Dive Grill and the drinks are strong. We had breakfast at Black Rock and we were very happy with a Continental Breakfast Buffet not the whole buffet. It was only $21 and it was more than enough. Dinner at Black Rock was delicious and the view was picture perfect. We had drinks at the different bars as happy hour locations changed and we received great service from every location.

The grounds, the pool, the staff exceeded our expectations. Don't blame the hotel for the fire alarms! We witnessed two teenagers set one of them off at 5:00 p.m. one one the nights. Security came within a minute and I was able to tell them what happened so they announced that it was safe to return. Vallet was great and it's only an additional $11 extra per night unlimited! I found it worth the cost. We would definitely return!

The grounds are beautiful. No complaints from this family.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Ready2See
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this reviewResponded 21 July 2014

Aloha Ready2See,

Thank you for taking time out of your vacation to share your experience and feedback. We are delighted to hear how much you enjoyed your stay with us. We look forward to welcoming you back again for your next Maui vacation. Safe travels!

Warmest Aloha,
Guest Experience Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Lahaina hotels
0.2 mi away
Kaanapali Beach Hotel
Kaanapali Beach Hotel
#13 of 31 in Lahaina
4,333 reviews
1.6 mi away
Aston Kaanapali Shores
Aston Kaanapali Shores
#14 of 31 in Lahaina
2,655 reviews
0.5 mi away
The Westin Maui Resort & Spa
Show Prices
Show Prices
Show Prices
1 mi away
Hyatt Regency Maui Resort and Spa
0.9 mi away
The Westin Kaanapali Ocean Resort Villas
1.3 mi away
Honua Kai Resort & Spa
Honua Kai Resort & Spa
#10 of 31 in Lahaina
3,283 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Maui Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Maui Resort & Spa

Address: 2605 Kaanapali Pkwy, Lahaina, Maui, HI 96761-1970
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lahaina
#7 Luxury Hotel in Lahaina
#9 Top resorts Hotel in Lahaina
#13 Spa Hotel in Lahaina
#17 Family Hotel in Lahaina
#18 On the Beach Hotel in Lahaina
#22 Romantic Hotel in Lahaina
Price Range: £285 - £589 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Maui Resort & Spa 4*
Number of rooms: 508
Official Description (provided by the hotel):
Sheraton Maui Resort & Spa, Ka'anapali Beach's Black Rock, is near Whalers Village and Kapalua-West Maui Airport. Our Hawaii hotel has a lagoon, a ballroom, and an Ocean Lawn for weddings and meetings ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, LoveHolidays, Booking.com, Agoda, Southall Travel, Travel Republic (UK), Hotels.com, Ebookers, HotelQuickly, 5viajes2012 S.L., Evoline ltd, Cancelon and getaroom.com so you can book your Sheraton Maui Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Maui Hotel Lahaina
Sheraton Maui Resort And Spa
Maui Sheraton
Sheraton Lahaina
Lahaina Sheraton
Sheraton Maui Resort & Spa Lahaina

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing