Stayed here for 10 days in June2014. We had booked a deluxe oceanfront through the hotel website. We were greeted by Noah at the front desk. If you can avoid dealing with that man please do so. Noah misled us by saying that all the rooms in building 6 were all great. However, the room he gave us at the far end in building 6 was a real disappointment for our first night. The room had a view of a chain link fence and was obstructed by unkept bushes and right next to the noisy parking lot. Not deluxe at all. Noah gave us the worst room he could have in bldg 6 and lied about it. Nice guy! We demanded to be moved to another room. The next morning we were move to the other end of building 6 on top of Black Rock. In that section of building 6, the view is spectacular with both Lanai and Molokai island in the distance. You could also hear the waves of the ocean, something you couldn't even hear at the other far end.
Now if you expect a luxury room this is not the place to stay, the furniture is very dated and the bathroom needs major update. I will say, however, the bed is very comfortable and housekeeping did an excellent job cleaning and arranging our room. Building 6 looks more like a motel than a resort with the doors facing an outside hallway. Also worth knowing is that building 6 is far away from the main resort, you must ride 3 individual elevators in order to get to the breakfast area, the pool and beach, but if you want a spectacular view and peace and quiet it is the place to be. We really enjoyed sitting on our private balcony and watching the sea turtles every morning and the sunset in the evening. The grounds of the resort are beautiful, spacious and well kept. The pool is nice but if you want free shade by the pool you probably will need to get down there by 6:00AM and put your towels down to claim a beach chair. I know it sounds ridiculous but that's what we observed, not a lot of shade by the pool and it will cost you $45 dollars for beach chairs and umbrellas on the beach and on top of that the beach chairs will be taken away at 5:00PM. A bummer when you want to enjoy the beautiful sunset from the beach. During our last couple of days in Maui, the beach at the Sheraton became very crowded. It is possible to rent "Tommy Bahama" beach chairs and be practically alone on a beach. We found such a beach near the Ritz on the north side of the island. Can't comment on the food at the Sheraton, we only had the breakfast bar which was included in our rate and ordered nachos at the pool bar, maybe twice. Breakfast was decent but wouldn't want pay $35 pp for it. None of the the drinks at the pool bar were memorable. One restaurant we really enjoyed was the Hula Grill, a short away on the beach walk. One more thing, if you go to Maui with young teens and can't decide between the Sheraton and the Westin, I would say the Westin may be better because of the awesome water slides and pools.
- Official Description (provided by the hotel):
- Sheraton Maui Resort & Spa, Ka'anapali Beach's Black Rock, is near Whalers Village and Kapalua-West Maui Airport. Our Hawaii hotel has a lagoon, a ballroom, and an Ocean Lawn for weddings and meetings ... more less
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- Also Known As:
- Sheraton Maui Resort And Spa
- Sheraton Maui Hotel Lahaina
- Maui Sheraton
- Sheraton Lahaina
- Lahaina Sheraton
- Sheraton Maui Resort & Spa Lahaina