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“Great Place, Great Location”
Review of One Napili Way

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One Napili Way
Vancouver BC
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great Place, Great Location”
Reviewed 17 January 2014

We really enjoyed our stay at One Napili Way (Dec 25-Jan4). The unit was very roomy for 6 adults and 1 toddler. Overall our unit may have needed some cosmetic updating but it was perfectly fine and comfortable for us. Master bedroom and bath is enormous. All our mattresses seemed to be brand new and super comfy. Lanai is big enough for 4 person table and lounge chair. Each unit comes with 3 beach chairs - with extras available by the outdoor shower-off area. Kitchen was well equipped and having a washer/dryer in the unit was a huge bonus. The location is ideal. Although not an ocean front property - you are a very short 5 minute walk to the loveliest beach that has something for everyone: snorkeling, body surfing and giant turtles!

This was the perfect spot for a family vacation. The staff was very nice and helpful - we had a few minor things needed done (replace lightbulb, fix latch on screen door) and all was taken care of promptly. Thank you One Napili Way for a wonderful family holiday!

  • Stayed December 2013, travelled with family
    • Value
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Helpful?
Thank VancouverSooz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David D, Public Relations Manager at One Napili Way, responded to this review, 25 March 2015
Aloha friends,
We are so happy you and your group enjoyed your time here on Maui. I'm happy that you mentioned your unit needed cosmetic upgrading. You were in one of the last 4 units waiting to be upgraded. As of the end of May, 2015, all 14 will have been remodeled with the all new, dark earth tones furniture, and all stainless steel appliances in the kitchens. They all still have "that island feel", but no more of the "Miami Vice" look of loud, fruity colors. lol Let me know when you want to start planning your next trip to Maui, and I'll help you find some dates that work for you.
Mahalo Nui Loa,
Dave
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Oceanside, California
Level 6 Contributor
289 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 12 January 2014

We rented a 3 BR, 2 BA for a (5) day say. We came from a a 3 day stay down in Honokawai at a separate 3 BR, 3 BA ocean view unit. It had the same nightly price as the condo at One Napili Way.

First off, I want to start off by saying that the condo at One Napili Way has a great location with easy access to Napili and Honokeana Bay's as well as the Gazebo Restaurant. Our unit was plenty spacious for our group of (6)...ages 19 to 49. I also want to point out that ALL of the employees that we dealt with were all great, whether it was in person, on the phone or via email. A special shout out to Dave DuRoss for his professionalism!!

That being said, I'd be being less than honest if I didn't mention that aside from the size and location, there were a lot of shortcomings. From reading the other reviews, I guess there are other reconditioned condos in the complex but our unit (#201) was TIRED. If I owned it, it would be a 99% gut job. I would replace EVERYTHING but the tiled shower in the master bathroom and the TV. There was rust on nearly every appliance and the facing on the kitchen cabinets was actually peeling. Overall, it was also the most poorly equipped kitchen that I've ever encountered in a rental unit on VRBO....and I rent condos in different locales 8-10 times per year.

I would return and even pay more money per night but only if they units were completely redone. Go down and look at the interiors of the Honua Kai for some design advice. It might not be cheap but with the location and a re-furbished pool area, this place could be very nice.

Room Tip: Don't get #201 until it's remodeled...
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David D, Guest Relations Manager at One Napili Way, responded to this review, 4 August 2014
Aloha again,
Thanks for the shout out and the two sided review. lol We are very happy that you enjoyed your stay, the great value we provided you, the excellent customer service, and unbeatable location all for a fantastic price. No, we are not the Honua Kai, we offer a different experience than that. Thank you for mentioning our transitional remodeling of condos. Our property owners association is very conservative with it's money but does spend to keep things up to date. We remodeled 5 of 14 condos in 2013, 5 in 2014, and the final 4 by end of May, 2015. We are sorry that your group ended up in one of the ones that had not been remodeled yet. All of the things you mentioned in your review that fell short have been addressed in each and every condo that has been remodeled. As of now, guests have a 10 of 14 chance of getting an upgraded unit. However, we do NOT plan on charging more for the upgraded units versus existing :)
Mahalo,
Dave DuRoss
One Napili Way
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Orangevale, California
2 reviews
Reviewed 10 January 2014

I have owned a week at this condo for many years. In the beginning everything was clean and fresh and I have to admit even though we owners were charged a lot of extra in our maintenance fees to redo our condos I haven't noticed much done except removing the tub and putting in a shower instead; moving furniture around; replacing the beautiful flower photos with not so attractive photos and removing most of the lovely fake flower arrangements that made the place festive. I have also had to complain about the rusted coffee pot, can opener and other utensils. Their cleaning crew is sadly lacking and many times there is not enough bedding or towels.
Having said that, this place is fairly quiet and not surrounded by huge ugly buildings. We enjoy the large variety of birds that come to our lanai and land in all the greenery surrounding the place. It is roomy with adequate space for doing most anything you'd like.
Air conditioning???? What is with you people - if you want to be canned inside a stale room stay home! It is Hawaii - open the windows and listen to the ocean, the breeze in the trees, the bird songs-jeez! It almost always cools off in the evening with a great breeze and most times we end up having to close some windows as it cools off so much.
Overall, I would recommend this place to my family and friends however I do wish they would be more diligent in removing the rusted equipment and make their cleaning people do a more thorough job. That is the biggest complaint I have about this place - but it is often the same in other places I have stayed. Management take note-it would be a huge plus if you attend to these two issues more diligently. Cleanliness is a HUGE when it comes to traveler reviews!!!!
Janelle, Orangevale, CA

  • Stayed March 2013, travelled with family
    • Value
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Helpful?
Thank Janelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puyallup, Washington
Level 2 Contributor
7 reviews
Reviewed 2 January 2014

All the comforts of home...we loved it! Just a short walk to the beach, great pool, spa, and barbecue area, spacious and comfortable furnishings for our family of six. Dave, Dan, and Chris did the set up, information, and instant maintenance (light bulb replacement and frig noise repair) very efficiently and with care. Loved the car rental discount, local restaurant and Snorkel Bob referrals (tho Dollar staff were slow to accommodate our late night flight customers.) clean, well furnished, convenient condominium. Only concern is all-night access to trash disposal area-a lot of noisy, inconsiderate folks depositing bottles/cans after Midnight and before 8 am...lock the gate at night maybe? We would definitely tell friends to stay at One Napili Way and would do so ourselves again if we can!

Room Tip: Close the jalousies at night to reduce am road noise, but get a 2nd floor unit for sure nearer entra...
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank SunChasing2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David D, Guest Relations Manager at One Napili Way, responded to this review, 4 August 2014
Thanks for the excellent review! See you next time.
Mahalo,
Dave
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boca Raton, Florida
Level 6 Contributor
153 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 29 December 2013

3 bedroom unit for 3 couples, maybe better for families. (There were a lot of kids there). Needs updates like removing all rugs & could use new furniture. Had a washer & dryer but the dryer took for hours just to dry a small load. We even cleaned the vent.
Pool was just ok. No air conditioning but we really didn't need it. Kept the windows open.There is a barbeque but we didn't use it. Has a full kitchen. The beach chairs were not the best so we purchased our own. It's a short walk to beach.

Room Tip: pick one off the pool instead of the street
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
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Helpful?
Thank vesperado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David D, Guest Relations Manager at One Napili Way, responded to this review, 4 August 2014
Aloha,
Thanks for taking the time to review us. Did you notify our staff of the dryer issue? I sure hope so. Although we have our cleaning staff give each condo the once over in between guest stays, we cannot catch every item. When guests do notice something amiss and mention it to us, we usually have it fixed in ten minutes. Other than that, we are very happy you enjoyed the location and your stay with us. As of the end of May, 2014, we have remodeled 10 or our 14 condos with new furniture, new carpet, new stainless steel appliances.
Yes, we do have a lot of families that stay with us so odds are that there will be children around on the property.
Mahalo,
Dave DuRoss
One Napili Way
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Manchester, Connecticut
1 review
Reviewed 22 December 2013 via mobile

We have been owners since 2000. Great place it beats the hotels in the area without a doubt. Great location 2 minute walk to beautiful Napili Bay. The complex is well maintained and the grounds are just amazing. A big thanks to Dan Williams for his work keeping things running smoothly. We look forward to our visit each year. If you have never begin to the Napili area it is worth the trip. It's away from the hustle of Lahaina we fell in love with it the first time we saw it. Give One Napili Way a look before you book your next Maui vacation.

Stayed January 2013
Helpful?
Thank Linda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David D, Guest Relations Manager at One Napili Way, responded to this review, 4 August 2014
Aloha and thanks for your time. We lover it when people give us five stars. Yes, Napili really is a "hidden gem" area of the island. It's 10 degrees cooler than Lahaina and Kaanapali, even at high noon.

Mahalo,
Dave DuRoss
One Napili Way
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Level 2 Contributor
7 reviews
Reviewed 18 December 2013

We are owners at One Napili Way and have been for a number of years. The amenities are outstanding and with the upgraded furniture the place is like new even without the need for air conditioning. We were there in late June to early July and had a wonderful time. Dan Williams and his staff always treat folks with respect. You cannot beat the two minute walk to the sand at Napili Bay. Strongly recommend ownership at this location.
Bob Birdseye

  • Stayed July 2013
    • Value
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    • Service
Helpful?
Thank Birdseyefam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David D, Guest Relations Manager at One Napili Way, responded to this review, 4 August 2014
A big Mahalo for taking your time to review us here on TripAdvisor. We love our property. We love our owners. We love our guests, and we love our jobs. We think all of that shows through when you stay here at One Napili Way.
Mahalo,
Dave DuRoss
One Napili Way
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about One Napili Way

Property: One Napili Way
Address: 5355 Lower Honoapiilani Rd, Napili, Lahaina, Maui, HI 96761-9048
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #30 of 41 Speciality Lodging in Lahaina
Price Range (Based on Average Rates): £££
Number of rooms: 14
Official Description (provided by the hotel):
One Napili Way is a family owned condo complex located in Napili on the island of Maui. Napili is about 10 minutes north of Lahaina and is 10 degrees cooler even at high noon. We enjoy nice gentle trade wind breezes which make for great sleeping weather. It is less than a 100 yard walk from our property to Napili Beach. Napili Beach is one of the best beaches on Maui. Great for swimming with turtles, snorkeling, boogie boarding, floating, SUP, or just plain laying in the sun. Protected from big waves and strong winds, it's also perfect for kids(keiki). If you are looking to "get away from it all" but still have the convenience of stores and morning coffee shop, while staying within walking distance of "your" beach, One Napili Way is for your family. We offer great rates and last minute specials when available. Go ahead and compare, we know you'll love us. ... more   less 
Also Known As:
One Napili Way Hotel Lahaina
1 Napili Way
One Napili Way Maui/Lahaina

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