We are two retired couples who booked this resort based on the excellent reviews on TripAdvisor, yet I must write that we were not impressed. Check-in started off great – friendly people at the front desk who assured us we would “love the unit” we were assigned. When we got to the unit (a ground floor with view of the walkway to the pool), I went back to remind them we had booked, and paid for, a partial oceanview unit. There was not a sliver of ocean viewable from the unit “we would love”. It also had one King and 2 Doubles; our Orbitz confirmation showed 2 King beds. I asked if I needed to call Orbitz to clarify the room category purchased. They said no and were pleasant enough, assigning another unit on the 3rd floor that had a view of the public parking lot, a building under construction and… if you craned your neck…a partial oceanview. I understand enough about room categories to know that this fit that we bought, but if you are booking this property, please be aware that a partial oceanview is hardly worth any additional cost. The pools look amazing in the resort photos, but are mediocre at best. The slide that looks so inviting is lame, unless you are under the age of 10. Chaise lounges are lacking – especially in the shade - and my sister got hit in the head with a pool umbrella that was broken and therefore would not stay up (no wonder those chairs were empty!) The beach/ocean exactly in front of the resort is full of rocks and sea urchins, so make sure you wear your water shoes if you go in. Another alternative is to walk about 20 minutes toward the black rock and the beach and ocean becomes much, much better. The 2 bedroom, 2 bath unit was adequate, certainly not the “WOW” people write about. It is not that anything in the unit was horrible, it was just that it was not great…so read those reviews carefully…check the other places the reviewer has stayed at that if they see this resort as “best in Maui” and give it an “excellent” rating. It appears that it matters how you book, so perhaps it would have been better through another source. Some things were minor, such as the poor lighting in the bathrooms. Other things were more important. We like to cook on vacation and enjoy our meals on the lanai, so I can say that the kitchen was clean and plates and silverware were available. The condition of the utensils, knives and cookware was less than stellar. The oven did not work well. We waited over 40 minutes to get a preheat of 450º and then it did not hold. That pretty much ruined that dinner and tested our sense of humor. The refrigerator was dented, not pretty to look at, but it worked; however, the ice-maker in the freezer did not. Since cleaning is every other day, we called Housekeeping on Day 2 and asked that our garbage be picked up as the under-the-sink can was over-flowing. Although they said yes, they never came. There were a few other items that I guess you could say worked, but not in the best way. One was the dryer (it took literally hours to dry a small load of clothing) and the air-conditioning never cooled the room below 78º (thank goodness for the bedroom fans!). We advised at check-out that the A/C did not work well, so hopefully they have repaired it. My take is that a resort that charges premium rates should make sure every aspect of the unit is up to par before allowing any guest to check-in to it. Perhaps we expected too much based on the TripAdvisor reviews, but for the rate we paid, we were not impressed.
- Official Description (provided by the hotel):
- Situated on world-famous Kaanapali North Beach, Honua Kai provides an unparalleled level of service and all the amenities of a luxury resort with expansive one, two, and three bedroom suites. Perhaps the greatest luxury of all is simply the space to spread out. Inside, the feel is that of a luxury Maui vacation home, graciously furnished in exotic wood and polished granite, and tastefully equipped with top of the line appliances. The gourmet kitchens contain everything you need to make a fantastic meal. Or simply make reservations at one of our spectacular restaurants. This is the Hawaii vacation you have always imagined, exactly as you imagined it. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Southall Travel, Booking.com, TripOnline SA, HotelQuickly, Evoline ltd, getaroom.com and Cancelon so you can book your Honua Kai Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Honua Kai Resort And Spa
- Honua Kai Hotel Lahaina
- Honua Kai Resort & Spa Maui/Lahaina