My family of 5 stayed in room 526, a "resort view" classification. The only resort view we saw was the hotels next door from our room. Our room had a mountain view (n/e view towards the street) and was booked through Costco Travel.
Let me start with the positive(s) for the hotel. The lobby and pool area(s) were very nice as well as the ease of getting to the beach. Hotel staff was also very nice.
Now for the bad. When we first walked into the room the carpets had numerous and very large stains everywhere. We have never stayed in a hotel where the carpets were that stained. Even the blinds had stains on them. The couch also had stains on it. The room had a kitchen with stove, frig, dishwasher, dishes, etc., nice for eating in but there was a lack of silverware and dishes in general. It seemed like we were running the dishwasher all the time and even had to hand wash some of the silverware so we would have them to use. We had to ask for dish soap and a sponge when we first arrived as staff did not provide for this in our room at the start. The kitchen faucet was not tightened to the counter so when we turned it side to side the entire faucet moved instead of top portion of it. The kitchen could have used a cookie sheet to cook with. There was a casserole type dish but that's not the same. There was also only one storage bowl with a lid to store leftovers/cut-up fruit, etc. in. Could have used more. Enough has been said about the dryer by other people. The showers have the worst heads on them. The spray was in different directions from some of the water holes (mineral build-up ?) and the water streams were small and not adjustable making showers take longer. The shower door handles in both showers were lose. One of the toilets had water constantly running. You get air conditioning but you are not in control of it. It was set at 78 deg. and was not adjustable. One of the rooms was nice and cool but the living room area and the other bedroom were always hotter than the "cool" bedroom.
Maybe our room was an exception for the condition but what do people say about first impressions??? I told staff at check-out I would not stay at the resort in the future nor recommend it to anyone to stay at. Staff was nice and asked if any of the issues had been addressed and advised I could write a review on Tripadvisor. My point to her was why should they need to be addressed in the first place? The hotel was supposed to be an upscale hotel which should be reflected in the room condition.
- Official Description (provided by the hotel):
- Situated on world-famous Kaanapali North Beach, Honua Kai provides an unparalleled level of service and all the amenities of a luxury resort with expansive one, two, and three bedroom suites. Perhaps the greatest luxury of all is simply the space to spread out. Inside, the feel is that of a luxury Maui vacation home, graciously furnished in exotic wood and polished granite, and tastefully equipped with top of the line appliances. The gourmet kitchens contain everything you need to make a fantastic meal. Or simply make reservations at one of our spectacular restaurants. This is the Hawaii vacation you have always imagined, exactly as you imagined it. ... more less
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- Also Known As:
- Honua Kai Resort And Spa
- Honua Kai Hotel Lahaina
- Honua Kai Resort & Spa Maui/Lahaina