Just noticed my review was responded to with bs, so feel compelled to weigh back in for the betterment of fellow travellers who rely on Trip Advisor.
The comments related to the terrible experience we had completing an Open Water certification course with these guys, after paying a small fortune for their program. I asked twice when I was there what needed to happen after completing my dives, and the only answer I got, from Mr. Juarez, was that they didn't handle it for referrals, and I had to take my log book back home and get that dive shop to process it.
Interesting that he now says I did't have all my paperwork with me. Interesting for two reasons. 1. I actually did have it all, having been told to have it with me when I went for my referral course. 2. It's mysterious that Mr. Juarez is even able to have an opinion on the matter, since he never actually asked for it, and therefore couldn't possibly know.
I now have correspondence from PADI, who were great advocates on my behalf, and their confirmation as to who was at fault, and it wasn't me. The run around has also been equated, by experienced divers I've talked to, to the stuff they've only ever heard about at dodgy Mexican and Thai shops.
Bottom line - new divers beware! I was ripped off and apparently lied to for the sake of saving $40, but I'm satisfied to know how many people I've been able to forewarn and steer elsewhere in these few short months, now that I'm active member of the dive community!! I hope the $40 was put to good use, given the over $10k and counting they've lost in new business.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.