Where to begin....
DO NOT visit if you're a smoker. You have to completely leave the hotel grounds to have a cigarette and they're very unapologetic about it.
DO NOT visit if you're with your lover. There's absolutely no romance about the place.
DO FEEL FREE to visit if you're with a family on a budget. Odds are your mom will clean up after you.
Positives: The room was clean and it had a small kitchen which came in handy. It was air-conditioned and well lit. Not a bad location, but you need a car to get anywhere interesting. Also, it was quite inexpensive, which was the reason I chose it in the first place.
Negatives: (This is the difficult part to know where to start).
1. Their beach. It was dirty and had more bugs and wanut-sized crabs than I saw anywhere else near Lahaina. The water was sandy and muddy and I really didn't want to go in.
2. Their pool. It's peanut-sized, and they don't seem to be interested in cleaning it very often. There were a handful of chairs to lie in, but no point of interest to keep you there.
3. Their internet. It was down for 5 out of 6 days of my stay, and the staff had no control over it. They were happy to apologize and direct me to their off-site tech support, which went directly to voice mail with no follow-up or results. VERY annoying. When I finally got access on the 6th day, the connection was sporradic and slower than your average DSL.
4. Their room service. I actually had to request that they remove the wet towels on the floor after they had been there for three daysstraight--and they STILL DIDN'T DO IT. The staff was quite polite when you talked with them, but the conversation(s) never resolved in any results.
5. Their rooms. My room's outside-facing glass door was so poorly designed that when breezes hit it (which is the standard for Hawaii) it howled like a force 5 tornado. This made it difficult to sleep. Also, the bed's headboard was not properly attached to the frame, so it slammed against the wall at the nudge of a toe. (not to mention any other activity, in which case i'd sorely pity the next-door neighbors!)
6. Their parking. The spots are tiny and if you come in any time after 7 pm you have to park at the end of the lot.
7. Their grounds. There really weren't any. No lawn to speak of--just a lot of poorly kept pavement.
All in all--I really can't recommend it and will not be returning. Their staff was very polite and nice, but never actually accomplished anything I asked for(which wasn't much). The room was clean when I arrived, but room service was not interested in keeping it that way.
- Official Description (provided by the hotel):
- Make yourself at home in Kahana. This beachfront community is the calm cousin to West Maui's high-profile destinations of Lahaina, Kaanapali and Kapalua Resort. You won't find the typical string of Maui hotels, dazzling storefronts, and streams of shoppers and diners - although that's only a few minutes away if the mood strikes. Breathe in the breeze that sweeps across the ocean view from your high-rise lanai. Marvel at humpback whales slapping and rolling so close to shore! ... more less
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- Also Known As:
- Outrigger Royal Kahana Hotel Lahaina
- Outrigger Hotel Lahaina
- Outrigger Hotel Royal Kahana
- Outrigger Lahaina
- Lahaina Outrigger
- Outrigger Royal Kahana Resort
- Royal Kahana Maui/Lahaina