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“Wholly unsatisfying lodging experience”
Review of Royal Kahana

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Royal Kahana
Seattle
1 review
“Wholly unsatisfying lodging experience”
Reviewed 11 August 2009

Where to begin....

DO NOT visit if you're a smoker. You have to completely leave the hotel grounds to have a cigarette and they're very unapologetic about it.

DO NOT visit if you're with your lover. There's absolutely no romance about the place.

DO FEEL FREE to visit if you're with a family on a budget. Odds are your mom will clean up after you.

Positives: The room was clean and it had a small kitchen which came in handy. It was air-conditioned and well lit. Not a bad location, but you need a car to get anywhere interesting. Also, it was quite inexpensive, which was the reason I chose it in the first place.

Negatives: (This is the difficult part to know where to start).
1. Their beach. It was dirty and had more bugs and wanut-sized crabs than I saw anywhere else near Lahaina. The water was sandy and muddy and I really didn't want to go in.

2. Their pool. It's peanut-sized, and they don't seem to be interested in cleaning it very often. There were a handful of chairs to lie in, but no point of interest to keep you there.

3. Their internet. It was down for 5 out of 6 days of my stay, and the staff had no control over it. They were happy to apologize and direct me to their off-site tech support, which went directly to voice mail with no follow-up or results. VERY annoying. When I finally got access on the 6th day, the connection was sporradic and slower than your average DSL.

4. Their room service. I actually had to request that they remove the wet towels on the floor after they had been there for three daysstraight--and they STILL DIDN'T DO IT. The staff was quite polite when you talked with them, but the conversation(s) never resolved in any results.

5. Their rooms. My room's outside-facing glass door was so poorly designed that when breezes hit it (which is the standard for Hawaii) it howled like a force 5 tornado. This made it difficult to sleep. Also, the bed's headboard was not properly attached to the frame, so it slammed against the wall at the nudge of a toe. (not to mention any other activity, in which case i'd sorely pity the next-door neighbors!)

6. Their parking. The spots are tiny and if you come in any time after 7 pm you have to park at the end of the lot.

7. Their grounds. There really weren't any. No lawn to speak of--just a lot of poorly kept pavement.

All in all--I really can't recommend it and will not be returning. Their staff was very polite and nice, but never actually accomplished anything I asked for(which wasn't much). The room was clean when I arrived, but room service was not interested in keeping it that way.

  • Stayed August 2009, travelled with friends
    • Value
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    • Rooms
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Helpful?
Thank MolotovCocktail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Northern Lower Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 July 2009

We booked this trip through Northwest World Vacations for our 25th wedding anniversary. It was an airfare promotion through the Outrigger Resorts. We loved it. It is off the beaten path, but right on the ocean. We were in an ocean view room on the 11th floor - 1107. I had actually requested this unit from some other reviews and they granted my request. It was a one bedroom with a pull out couch. It was perfect. We had a washer and dryer that I utilized every day. I came home with 100% clean laundry. The kitchen was newly remodeled and the bathroom was recently retiled. We parked in the parking garage and it was never an issue to find a spot. There is a small but adequate beach right there. My husband and son woke up every morning and hunted sea glass on the beach. The Royal Kahana is located on a road with a sidewalk that I was able to run/walk in the mornings. The staff was courteous and friendly. There is an Expedia Trip Advisor on the premises and we were able to book activities right there. We went to Lahaina Town, Kaanapali, Kapalua and Hana. It was a great trip and we would definitely stay here again.

  • Stayed July 2009, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank karynkay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henderson Texas
1 review
Reviewed 9 July 2009

Our children gave us the trip to Maui for our 56th wedding anniversary. They couldn't have picked a nicer place to stay. Excellant service and great beach. View from our room (1002) was beautiful.Room was spotless and well equipped with everything we needed for our stay. Room internet service needs improving.Concierge was very helpful. She arranged for us to attend the Sounds of The Pacfic Laua. It was a first class evening of dining and entertainment. Don't miss taking The Road to Hanna and trip up Halekala.Good food at LuLu's in the Cannary Shopping Mall.
The Island people great host.

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Texastravler56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix
Level 4 Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 23 June 2009

We spent a week in mid-June at the Royal Kahana, Suite 811. Before our vacation, we read several reviews raving about the view from #811, and it didn't disappoint. It's a corner suit with huge window, and the large lanai is great for meal or just ocean-watching.

The Unit itself was somewhat dated. The furniture was somewhat worn, and not very comfortable. In fact, after the first night, my teenagers slept on the floor in the living room rather than on the beds in the guest bedroom. Similarly, the "stack" washer and dryer unit had seen better days, and while it did the job, it took forever to do it.

The beach behind the hotel is small, but nice. While we were there, however, there was absolutely no surf at all. It might be fun for very young children, but my kids were bored to death.

The hotel's fitness center was small, and dated, but it satisfied our needs. We worked out 3 or 4 times during our week stay, and we never saw another person in the room.

Lastly, we attended a Timeshare presentation at "Sands of the Kahana", which is next store, and it wasn't that painful. It was very low-pressure, and actually sort of interesting.

Stayed June 2009, travelled with family
Helpful?
Thank Kahuna1771
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Otolaryngologist, Owner, Unit 811, Royal Kahana Resort at Royal Kahana, responded to this review, 17 September 2009
We are bewildered by the comments made of our beautiful condo. It has been recently remodeled with new appliances, new granite countertops and cabinets in the kitchen and 3 bathrooms, tile, and furniture. Almost all of the furniture has been is new or purchased since October 2004 and professionally decorated in a Tommy Bahama style. It is well maintained. Only the washer/dryer was not replaced since it was only a couple of years old. We tested it last week and even in the heavy soil wash cycle, the washer took 34 minutes to run which was normal according to the appliance company. Reviews on another website show 42 out of 42 positive comments about our unit since 2004 when we purchased it, and our in-condo guest book is loaded with additional positive comments about how everyone loves staying there. We have not had any negative comments about the beds until this comment-in fact people have explicitly written that they were comfortable. I cannot address his complaints about the surf since I cannot control the waves, nor rectify how bored his teenaged children were. A well-known surf site, S-turns, is within 2-300 yards of the resort. In addition, the guest wrote to me that he wanted to return to my condo in the future, adding to my puzzlement about this review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
maine
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 June 2009

We had a blast the room was awesome. The view was beautiful. And the price was well worth it.

  • Stayed June 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank danielMaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, WA
Level 4 Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 27 April 2009

Like others have said, this resort is older but we thought it was a great location, we were on 12th floor oceanfront -- never had such a spectacular view on any vacation! We watched whales, turtles, dolphins, from the lanai -- it was spectacular, the lanai wrapped around so you could see the pool area and the mountains. Room was very large, 2-1/2 baths was great, no one had to wait to use a bathroom -- big bedrooms, kitchen was outdated but we hardly cooked--we had good service from the front desk and the staff was friendly and helpful and maid service every day if we wanted it, we usually just got new towels -- for the value we paid, it was a great deal -- lots of amenities nearby in Kahana, espresso place, shops, restaurants, loved the Napili shopping center and grocery store there -- the pool area was kind of lacking, but there is a great walking beach and you can use lounge chairs on the front lawn which is nice. We really enjoyed it a lot.

  • Stayed April 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hawaiibound02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alaska
Level 3 Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 April 2009

This hotel is located on the Western side of Maui. It is probably 30 miles or so from the airport. The hotel is nice, but nothing fancy. It is made up of condos that are individually owned. Some of the rooms include daily maid service and some do not. We were in a studio on the top 12th floor. While our condo could have been cleaner (ours did not have daily maid service), the view was awesome! We have a 180 degree view of the ocean and could sit on our patio and watch the whales. While my husband and I did enjoy ourselves (heck, it's Hawaii in the winter!), the hotel could have been nicer. If you have a problem with your room, you are instructed to contact the owner, the front deck people cannot help you. We had to go the entire 9 days with a burnt out light bulb. The hotel also has no restaurant, but there are some close by. It does sit on small beach that was not very crowded and fun for kids. I would probably not stay again, only because of its location. It takes awhile to drive anywhere else of the island.

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RobinAlaska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royal Kahana

Property: Royal Kahana
Address: 4365 Lower Honoapiilani Rd, Lahaina, Maui, HI 96761-9298
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 41 Speciality Lodging in Lahaina
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Royal Kahana 3.5*
Number of rooms: 235
Official Description (provided by the hotel):
Make yourself at home in Kahana. This beachfront community is the calm cousin to West Maui's high-profile destinations of Lahaina, Kaanapali and Kapalua Resort. You won't find the typical string of Maui hotels, dazzling storefronts, and streams of shoppers and diners - although that's only a few minutes away if the mood strikes. Breathe in the breeze that sweeps across the ocean view from your high-rise lanai. Marvel at humpback whales slapping and rolling so close to shore! ... more   less 
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Also Known As:
Outrigger Royal Kahana Hotel Lahaina
Outrigger Hotel Lahaina
Outrigger Hotel Royal Kahana
Outrigger Lahaina
Lahaina Outrigger
Outrigger Royal Kahana Resort
Royal Kahana Maui/Lahaina

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