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“Outstanding customer service”
Review of Aina Nalu

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Aina Nalu
Ranked #23 of 32 Hotels in Lahaina
Certificate of Excellence
Ohio
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Outstanding customer service”
Reviewed 22 February 2009

I did not actually get to stay at this hotel but I would if I ever had another chance. When we arrived the hotel was having a water problem and attempting to relocate guests that wished to move. The water situation had apparently been going on all day and having just arrived I wanted a shower and rest. Since there was no definate time that the water would be back on I opted to be transferred to another hotel. The Manager transferred me to they Hyatt Regency resort and spa which for the week that I was there was at least double the price due to something happening at the hyatt. Outrigger paid the difference and got me a beautiful room at no extra cost to me including taking care of Hyatt's resort fees. The Outrigger went way out of their way to make sure that I was comfortable at another hotel for my entire stay. They had a beautiful lobby and wonderful staff. This was definately above and beyond what they needed to do. Kudos X 10 for them.!!! if you ever get a chance to stay at this hotel I would totally recommend it, sorry I can't tell you about the rooms but the staff was outstanding and they would be worth the stay.!!

  • Stayed February 2009, travelled solo
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Magghe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
  • Rooms
  • Service
  • Value
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breanneh7
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 February 2009

We stayed 7 days here in July 2008 for our honeymoon and couldn't have been happer...the rooms were all updated with beautiful stone showers and granite countertops...the staff was superfriendly and immediately upgraded us to the most expensive room they had because it was our honeymoon. All the facilities are new, sleek and modern...The infinity pool was so relaxing and comfortable...We stayed 7 more days at the Grand Hyatt in Kauai which technically is considered more luxurious but we liked the Aina Nalu MUCH better...The big hotels are filled with noise and lots of people and it's hard to relax. The Aina Nalu was peaceful quiet and serene, the perfect setting for a perfect honeymoon! HIGHLY recommend!

Stayed July 2008, travelled as a couple
Helpful?
1 Thank breanneh7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 3 Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 12 February 2009

Stayed here twice in one month - totalling over 12 days. The reasons i went back included:

- location: i was learning to surf and wanted to be able to walk to front street which is only a few minutes away. lahaina would not be my first choice but it's a decent base from which to explore
- recent refurbishment: although not to my taste it was well done and clean, also with large walk in shower, and washer/dryer
- comfy one bedroom condo with good kitchen: well equipped with everything you need, incl beach chairs to borrow
- decent space: good size in all rooms, also a safe and nice housekeeping

My hesitations?:

- sound proofing: from other rooms (eg design means bedroom was adjoining living room of next condo). one night i had to move onto the sofa bed in the front room as next door's tv was on late and loud (not anti-socially so but the walls are thin). also, on the first stay, there was automatic watering of outside plant borders at 3.45am which seemed unnecessarily early and certainly woke me up. on my 2nd stay not sure if that stopped by design or because there was enough rain!
- car parking charge: $15 a day which i also learnt on my 2nd check in that once you committed to you couldn;t later change your mind. so a rip off in more ways than one. would have been cheaper to pay to park a short distance down the road and also could chance your luck on the street. judging by the empty parking lot i was one of the few suckers to pay to park!
- identity: front desk can;t seem to decide whether they are just there to give you your keys (and some vouchers for local eateries/plus a plug for expedia's welcome breakfast) or whether you are a ''guest". i think this also plays out in little things like having to walk to the other side of the complex to sign for and return a pool towel (you'll be charged if you don;t return) and in hours which didn't match pool opening hours.

  • Liked — refurbishment
  • Disliked — poor sound-proofing
  • Stayed January 2009, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
Thank ISMLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kailua, Hawaii
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 January 2009

Aina Nalu was clearly decorated by someone with a great eye. Our suite was beautiful, with dark woods and a sleek island theme. It also had a washer/dryer (complete with thoughtful complementary detergent), a fully equipped kitchen, and dishes. We were able to drink wine in real wine glasses!

My favorite part was the pool. Aina Nalu had a saline pool, with light salt rather than chlorine. This meant no chlorine smell when I went to dinner afterwards, and the salt concentration was comfortable -- far less than the ocean. The pool waters came right up to the edge of the pool, making it seem as if it blended right in with the grass. A very romantic place to be!

  • Liked — The gorgous pool and the tons of amenities
  • Disliked — Difficult location to find; plainer front hides a magnificent interior
  • Stayed January 2009, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank LLKU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
europe
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 January 2009

My two bedroom condo was dark and dingy. The airconditioning units were noisy and barely functional. It was hard to listen to TV when the units were on. The livingroom was very small with one sofa and a small side chair. There was no dining room table with four chairs. We ended up eating on the sofa-what fun is that? I also got bad bed bites that kept getting worse over time. I have open sores on my feet from rubbing during my sleep. I would pay more for a nicer stay.

The pool was nice and I liked the gas grill. It is located three streets from the ocean.

  • Liked — pool and the courtyard
  • Disliked — my room
  • Stayed January 2009, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank mosaicEurope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reno
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 November 2008

The Good:

The best thing about the Aina Nalu is the location. There simply are not many places to stay if you wish to be in downtown Lahaina.

The insides have been refurbished recently and are tastefully done. Nice showers.

Nice pool with free wifi.

The Bad:

It is right off the highway and the back section of the "Resort" sounds of traffic and sirens all day and night.

The service is terrible and the Concierge/Front desk lady (Liz) has been rude and put out at the few questions we have had such as asking for directions to the aquarium and where are some good places to eat.

The walls facing the inner sections of the "Resort" are glass. While that doesn't seem to be an issue at first, you soon realize that you can hear everything and everyone can hear you. Bathroom, TV, conversations even at a moderate level, housekeeping with their large carts...everything.

While the grounds are well kept, the outside of the units are a bit dated. Air conditions are all mounted outside the units and are loud.

While the "Resort" is about 30% filled and parking is plenty, we are being charged an additional $15 a day. I can understand this is in "Big City" hotels, but there are probably a few hundred open spaces and this was never mentioned to us when we booked our reservation. We feel like we are being nickel and dimed.

FYI:
There is no room service, bar, vending machines or any type of store/gift shop to buy magazines or basics. The only ice machine I can find is at the pool.

Maui is wonderful. The Aina Nalu is not.

  • Liked — Location to downtown
  • Disliked — Service, specifically Liz
  • Stayed November 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank mauifun2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Myrtle Beach, South Carolina
Level 3 Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 16 November 2008

What a pleasant surprise! All of the staff was very helpful and professional at this tastefully decorated property. The one bedroom unit was furnished with all the comforts of home including a washer and dryer, fully equipped kitchen, and two TV's. We stayed on the 1st floor with parking conveniently outside our backdoor, if I go back in the future would probably request upper floor for more light in unit. Property furnishes pool towels for the use at their two pools, giving you a choice if you need more privacy at times. Free wireless is available at both pools but not in the rooms. No big deal and there are comfortable places to sit in a covered area with tables, large screen TV, and restrooms if you have to spend alot of time on your computer. The property is close and a pleasant walk to downtown , convenient to restaurants. There are new gas grills at pool area if you wish to cook rather than eat out and grocery stores close by. This is a great place to stay if you don't need a beach out your door and there are tons of public beaches in Maui.

  • Liked — Pools and cleanliness
  • Disliked — Parking fee
  • Stayed October 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Jack R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aina Nalu

Property: Aina Nalu
Address: 660 Wainee St, Lahaina, Maui, HI 96761-1212 (Formerly Aston Maui Islander)
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
#21 Romantic Hotel in Lahaina
#22 Family Hotel in Lahaina
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Aina Nalu 3*
Number of rooms: 188
Official Description (provided by the hotel):
Aina Nalu(R) Lahaina by Outrigger(R) is a very special Lahaina hotel, an oasis of tranquility in the heart of Maui's historic Lahaina Town just a short stroll from the art galleries and bistros on colorful Front Street. The award-winning design of these residential-style Lahaina hotel vacation rentals is reflected in appealing details of Asian-inspired room decor, a sleek infinity pool, an elegant poolside pavilion, and cozy garden gazebos. This private hotel condo tucked away in a quiet neighborhood setting is a serene alternative to the Lahaina hotels on the busy waterfront. ... more   less 
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Also Known As:
Outrigger Aina Nalu Hotel Lahaina
Outrigger Lahaina
Outrigger Aina Nalu Resort
Aina Nalu Resort
Lahaina Outrigger
Aina Nalu Maui/Lahaina

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