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“great customer service - by saff at Beach Activities”

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The Westin Kaanapali Ocean Resort Villas
Ranked #8 of 32 Hotels in Lahaina
Certificate of Excellence
GreenLeadersSilver level
San Anselmo, California
1 review
“great customer service - by saff at Beach Activities”
Reviewed 23 November 2013

come to this Westin property

i never write these reviews but here we go

three things

great and friendly service by Brandon
100% full easy to get a chair at 10 am
will come here again

great place will come back again

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank doug f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,156)
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ALBUQUERQUE
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 November 2013

It was our first time to Maui. Our first night there we were blessed with an amazing amazing sunset!! We loved the proximity to the beach for snorkeling. Overall a great vacation. We unfortunately agreed to take the time share tour. It started off fine, but turned to very high pressure. Skip this tour if you don't want to deal with stress!! It took the rest of the day for my boyfriend and I to distress after our experience with the high pressure sales people (3). Other than that a beautiful resort with friendly staff.

Room Tip: Stay away from the lower floors and the northside (road noise). We were upgraded to a partial ocean...
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  • Stayed November 2013, travelled as a couple
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    • Cleanliness
    • Service
Helpful?
Thank terri b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 November 2013

If you like being on vacation with lots of kids, this is your place. If you dream of Mai Tais, ocean and quiet conversation, stay away. We were hoping to get away from it all, only to be consumed by chaos. Kids everywhere, noise abounds, and we were here during one of the slowest weeks of the year. With that being said, the snorkeling right outside the hotel is amazing, the units are very clean (but maid service is not included in your price), and the weather was perfect. Also beware of a 10:00 am checkout time, not great when you have an evening flight, and they are very legalistic about check in and check out times. We were led to believe we could check in a little early, and they called us at 3:58 to let us know our room was ready, wow, two minutes early. Everything at this resort is REVENUE focused, not CUSTOMER FOCUSED. The timeshare presentation was not intimidating, but they do want you to make a decision to purchase on the spot. Would I stay here again? No, not with all the other choices available in this area.

Room Tip: If you are here for a timeshare presentation, expect a room with a parking lot view. Stop at Costco...
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  • Stayed November 2013, travelled as a couple
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GottaJett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krystle S, Manager at The Westin Kaanapali Ocean Resort Villas, responded to this review, 25 November 2013
Aloha! Thank you so much for taking the time to post your review. I’m delighted to hear that you took the opportunity to enjoy one of the greatest snorkeling spots on the island, which yes, are just steps away from the resort. However by reading your comments, we realize that we have missed the mark in creating a positively memorable experience for you. We would be grateful for the opportunity to obtain further details of your stay so that we may ensure that these little things are not repeated in the future. If you are able to send us your preferred contact information via private message to krystle.silva@westin.com, a member of our Westin team will contact you directly.
Mahalo,
Krystle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Monica, CA
Level 6 Contributor
126 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 21 November 2013 via mobile

Our 6 year old son loved the large slide and the pirate ship with little slides. We had pizza on site and their ice cream which was yummy! We stayed in a one bedroom facing the pool and view of the beach. It is very spacious. I love staying in a condo so we can make our own breakfasts and dinners. I would highly recommend

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank keeks2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle, Australia
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 November 2013 via mobile

We stayed here for the first 5 nights of our honeymoon great location and very beautiful property. We were upgraded to a partial ocean view which was nice. All restaurants on the property were nice. We especially liked the Italian restaurant.

Stayed November 2013, travelled as a couple
Helpful?
Thank Aaron_Shona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coeur d'Alene, Idaho
Level 4 Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 21 November 2013

What a disappointment! Our experience went from bad to worse during our stay. When we arrived we mistakenly checked in at the south lobby but were told that our villa was ready and that we should proceed to the north lobby. When we got to the north lobby we were told that our villa wasn't ready and to come back at 4 pm (it was already 3:30).

The dining options at the property are abysmal. The only fine dining restaurant on site is only open five days a week (Thursday through Monday). When my wife and I tried to have dinner tonight at the Ocean Bar and Grille we were told that we needed reservations and that they only were only serving a limited menu - the focus was an all you can eat crab event at $44.95 per person. The only other restaurant on site that was serving food was the Pailolo Bar & Grill. But, they were featuring live music so it wasn't really an intimate romantic venue.

I won't return and couldn't recommend this property.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Thomas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krystle S, Manager at The Westin Kaanapali Ocean Resort Villas, responded to this review, 22 November 2013
Aloha Thomas G.,
Mahalo for taking the time to share your recent stay. We are truly disappointed to read your comments regarding your arrival and dining experience. This is certainly not to our Westin or Hawaii standards. Please accept our apologies and know that we sincerely strive to fill everyone’s welcome and stay with Aloha. We would be delighted to have the opportunity to contact you and personally discuss these occurrences with you. If you are able to send us your preferred contact information via private message to krystle.silva@westin.com, a member of our Westin team will contact you directly. Thank you for bringing this information to our attention, and rest assured that our leaders will immediately following up with our team.

Mahalo,
Krystle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Puyallup, Washington, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 November 2013

This place is awesome! Clean! Great location. All staff are friendly and helpful. The guys at the south pools towel and snorkel rental shack are so nice,they gave us tips on where to find sea turtles! I feel like I have known Phill, Sean, Isaac, and Jesse for years! They are polite and laugh at my jokes! I feel like I'm on the Loveboat with Gopher, Doc, and Captain! I would return here in a heartbeat!

Room Tip: I love 6 floor with pool and ocean view
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  • Stayed November 2013, travelled with friends
    • Value
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Helpful?
2 Thank Charlyne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Kaanapali Ocean Resort Villas

Property: The Westin Kaanapali Ocean Resort Villas
Address: 6 Kai Ala Drive, Lahaina, Maui, HI 96761-5915
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Lahaina
#3 Luxury Hotel in Lahaina
#6 Spa Hotel in Lahaina
#8 On the Beach Hotel in Lahaina
#8 Family Hotel in Lahaina
#9 Romantic Hotel in Lahaina
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Westin Kaanapali Ocean Resort Villas 4*
Number of rooms: 1021
Official Description (provided by the hotel):
Nestled between the Pacific Ocean and West Maui Mountains, makes The Westin Ka'anapali Ocean Resort Villas the perfect island retreat. Each spacious and stylish one and two-bedroom villas include private lanais, full-sized kitchens, washers and dryers, generous living and dining room areas, and complimentary Wi-Fi. ... more   less 
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Also Known As:
The Westin Kaanapali Ocean Resort Villas Hotel Lahaina
Westin Kaanapali Ocean Resort Villas
Westin Lahaina
Westin Ka Anapali Ocean Hotel
Westin Villas Maui
Lahaina Westin
Westin Maui Villas
The Westin Kaanapali Ocean Resort Villas Maui/Lahaina

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