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“Best resort hotel for the money”

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The Westin Kaanapali Ocean Resort Villas
Ranked #8 of 32 Hotels in Lahaina
Certificate of Excellence
GreenLeadersSilver level
Austin
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Best resort hotel for the money”
Reviewed 17 July 2014

We booked this resort thinking the brochures and advertisements were photo shopped. This place could not be that great. The brochures do not lie! It is picture perfect, from the front lobby to the huge bathrooms. I have requested my husband purchase the bed we slept in. I have not slept that well in years. The concierge staff went out of their way to help us with our daily schedule and found the best activities for large families. The valet service was exceptional. The pool was well maintained and the beaches were clean and safe. The cleaning staff always greeted us warmly and left our room spotless. The breakfast buffet had something for everyone. Classy and fun. We will be back to visit again.

Room Tip: do not overcrowd the room, having a bed brought in took up too much room.
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Green Features: They have great recycling located in each room that is picked up daily.
  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Yvette42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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New York City, New York
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 17 July 2014

It doesn't get better than this! We have stayed here 5 times as a family. The resort is kept in tip top shape and every hotel staff member geniunely tries to cater to every guests need. I recommend this resort ten-fold. It has been open for 11 years and looks like it was opened only a few months ago. The property is kept in great shape, the service is impeccable, the restaurants are great, and most of all the view of the sunset is worth its weight in gold!! We will be back next year!!

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank Anthony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krystle S, Manager at The Westin Kaanapali Ocean Resort Villas, responded to this review, 18 July 2014
Aloha! We cannot thank you enough for your recommendation to other travelers and for choosing us year after year as your “Home Away from Home.” It truly means a lot to all of us at the resort. Mahalo nui loa! Also, thank you for acknowledging our staff as they are all truly amazing. We can’t wait to welcome you back soon.

Mahalo,
Krystle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 July 2014 via mobile

This property is ver nice. Even the obligatory sales presentation is efficient, informative and not pushy. Many excellent customer service experiences: Brandon at the beach/pool gear hit , Jaime our awesome server poolside, Janet our concierge, the list goes on. Snorkeling at the reef just off the beach was wonderful and convenient. We took a beach walk each morning, getting 3 miles in with friendly people and amazing views the entire time. Room was comfortable, clean and quiet. Small kitchen in our studio was sufficient for breakfast and light cooking. Shuttle service to Sheraton and Lahaina was nice as well. We had a terrific time, this place definitely setup for families with kids too.

Stayed July 2014
Helpful?
1 Thank Harvey_boys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krystle S, Manager at The Westin Kaanapali Ocean Resort Villas, responded to this review, 18 July 2014
Mahalo for your review! We greatly appreciate the details you provided about your stay and are delighted to hear that you enjoyed all the wonderful amenities that we have to offer. Thank you for choosing our resort for your first visit to Maui. We hope to be your choice for your second, third, and many more visits to Maui. Mahalo again!

Sincerely,
Krystle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 July 2014

It is apparent that from the Facility General Manager (Angela Nolan) on down thru the entire staff, this facility is committed to making each and every one of their guests feel as though they are at home.

From the front desk staff who do everything they can to accommodate your request, to the pool staff who remember your name each and every morning when you come down for towels... This place makes you feel right at home.

The one person however that I want to give a special call out to is Mariloa Batoon our housekeeper. No matter how hard I tried to thank her for her assistance and help with every request, she made it clear that she 'lived to make her guests comfortable'... So Mariloa, THANK YOU.

Sometimes it's the little things... like not getting GOUGED at the little store where you go to buy those last minute items you forgot to bring, or the FREE business center with great computers for you to use... of the reasonable price of food at the grill... all of these things help to create the most pleasant experience.

Our family has been coming here since they first built the facility, and for over 12 years, have called the KOR our 2nd home. The moment we get back to Houston we start counting the days once again till our return.

Mahalo Angela and to your entire team. Thanks for making this year the BEST EVER!

Room Tip: Book in the south towers - building 3 if you can - but all the rooms are the same.
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Bill L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Cruz, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 July 2014

There really isn't any place else to stay than the Westin, especially if you have young kids. The pool is by far the best pool in the area - the kids will love the water slides - and the location is second to none. This was my very first time in Hawaii and my thought, before going was to rent a car and see as much of Maui as I could... However, after arriving, there was so much to do at the hotel and walking distance from the hotel we only needed the car for 2 out of 7 days there.

Absolutely everything about this place is above amazing !!!

Room Tip: doesn't really matter if you have an ocean view versus the mountain view... you're not going...
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  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank derwin1134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salt Lake City, Utah
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 July 2014

This was our first time staying at this property in Maui and with Westin. The Villas are very clean and equipped with anything needed when vacationing. The ocean view was beautiful, the property is very close to the beach and local stores. The staff is amazing and very friendly. The pool and gym facilities were great and very clean! I would highly recommend this hotel to anyone and will be returning myself.

Room Tip: Ocean Views are good rooms, although the pool view are just as good and the beach is still visible f...
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Green Features: The Westin Villas promote "going green" they will even comp your breakfast when you tell them you would like to "go green."
  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Candice J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level 4 Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 13 July 2014

We were invited by Westin and offered a very good deal many times before but never took advantage of this opportunity until now. I had asked when I made the reservations if we had to go to the timeshare presentation to take advantage of this special offer and the reply was that we were not obligated in any way to go on the tour. I called back three separate times to verify that we were under no obligation to attend. Of course when we got there they said we had a gift waiting for us at the concierge desk and that is when they wanted to schedule us for the timeshare. I explained to the concierge that I had asked several time about this and she responded that while we were under no official obligation that IS the reason we were invited to stay with such a great deal and it's only fair for us to attend. We set up an appointment with her for the next morning and we received some discounts and gifts.

First of all if I was trying to sell someone a timeshare I would put them in a great room for them to fall in love with but unfortunately this is not the case! They put you in a small room in the old building facing another building and there is NO balcony..in Hawaii no balcony? Really? The room has a very small kitchenette which is convenient and a nice large bathroom. We were traveling with our 2 kids so the room was cramped and we were on top of each other the whole time. We couldn't wait to finish the 5 days and move next door to the Honua kai for the rest of our vacation (see other review)
The next day we went on the timeshare presentation. The salesman was very nice and not high pressure. They take you to the new building and show you beautiful units that are over $100.000. Again if they really wanted to sell these this is where I would put potential buyers.

The area is a bit isolated but if that is what you are looking for this place would be ok but I would check next door at Honua Kai where all the rooms are fabulous and they do have a balcony

  • Stayed August 2013, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
6 Thank dosomething0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Kaanapali Ocean Resort Villas

Property: The Westin Kaanapali Ocean Resort Villas
Address: 6 Kai Ala Drive, Lahaina, Maui, HI 96761-5915
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Lahaina
#3 Luxury Hotel in Lahaina
#6 Spa Hotel in Lahaina
#8 Family Hotel in Lahaina
#8 On the Beach Hotel in Lahaina
#9 Romantic Hotel in Lahaina
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Westin Kaanapali Ocean Resort Villas 4*
Number of rooms: 1021
Official Description (provided by the hotel):
Nestled between the Pacific Ocean and West Maui Mountains, makes The Westin Ka'anapali Ocean Resort Villas the perfect island retreat. Each spacious and stylish one and two-bedroom villas include private lanais, full-sized kitchens, washers and dryers, generous living and dining room areas, and complimentary Wi-Fi. ... more   less 
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Also Known As:
The Westin Kaanapali Ocean Resort Villas Hotel Lahaina
Westin Kaanapali Ocean Resort Villas
Westin Lahaina
Westin Ka Anapali Ocean Hotel
Westin Villas Maui
Lahaina Westin
Westin Maui Villas
The Westin Kaanapali Ocean Resort Villas Maui/Lahaina

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