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“Excellent service by the pool side”

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The Westin Kaanapali Ocean Resort Villas
Ranked #9 of 32 Hotels in Lahaina
Certificate of Excellence
GreenLeadersSilver level
Reviewed 19 August 2014 via mobile

Austin and Ken at the beach activities kiosk in south tower are doing a great job. They helped us with all the necessary gear and cabanas. Very courteous and professional service. Great job guys.

The resort is really comfortable, rooms are nice, and service is a class. The beach in front is awesome for snorkeling especially cos the water is calm.

Stayed: August 2014, travelled with family
Thank chets8486
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krystle S, Manager at The Westin Kaanapali Ocean Resort Villas, responded to this reviewResponded 22 August 2014

Aloha! Thank you for your wonderful review. I will be sure that Austin and Ken receive your comments. We are so proud of our Pool & Beach Services department and how they are committed to continually making connections with our guests. Mahalo again for your review and we look forward to welcoming you back to Maui.

Sincerely,
Krystle

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Reviewed 19 August 2014

My husband and I were lucky enough to stat at The Westin Ka'anapali Ocean Resort Villas for our Honeymoon for two weeks in July 2010. What a beautiful place. We could walk out onto the beach and go snorkeling, had a view of the ocean from our huge room, and loved the pool with the waterfall. I think my favorite part of where the resort was that across the street we could walk and get a fresh pineapple and some shave ice! (not sure if they are still in that same spot as that was four years ago) The only thing that we really weren't crazy about was the cost of the breakfast buffet. $50 was pretty pricey for the selection that you got. Other than that I would recommend this hotel to anyone! Maui is a gorgeous place and hopefully we are able to come back someday!

  • Stayed: September 2013, travelled as a couple
    • Value
    • Rooms
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Thank Amberaroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krystle S, Manager at The Westin Kaanapali Ocean Resort Villas, responded to this reviewResponded 22 August 2014

Aloha Amberaroo,
Thank you so much for taking the time to share your Westin experience with us. We are thrilled that you have chosen us as your honeymoon destination back in 2010. We hope to welcome you back soon.

Mahalo,
Krystle

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Reviewed 17 August 2014

This was perhaps the best stay we have had at the Westin Villas. When we arrived and saw the room it was not quite what we wanted. We went to the front desk and spoke to Ohia (front desk associate). She spent the time to get us another room and made sure it was what we wanted. It was also my wife's birthday during our stay and she even sent a basket of goodies to her. Ohia was great and helped us make it an unforgettable trip. Thank you from the Baker family.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
2  Thank Ed B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krystle S, Manager at The Westin Kaanapali Ocean Resort Villas, responded to this reviewResponded 22 August 2014

Aloha Ed B,
On behalf of our entire staff, we’d first like wish you a Happy Birthday! We are glad to hear that you enjoyed the resort as well as your interactions with our outstanding associate, Ohia. We will certainly share your compliments. We look forward to welcoming you back to your Westin KOR Ohana.

Sincerely,
Krystle

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Reviewed 17 August 2014

We rented a studio at the north complex - the two complexes are adjacent. Unit has a nice layout, mini-kitchen with stove, full size fridge, microwave and other needed amenities. Place holds 4 via sofa-bed but that would be a squeeze - it was fine for two of us.
The pools and beach area are excellent. A reef is literally right there with great snorkeling. The staff was helpful and friendly. Had dinner at Monday night poolside BBQ at adjacent Westin - enjoyed it. Did not get any ownership sales press - had one meeting with concierge, explained we were not interested in owning, and that was that.
Resort runs a shuttle down to Lahaina that stops at a couple other properties and shopping area - very convenient. A car is nice to have, but if you are not driving Hana and Haleakala, you could stay here without a car. The Safeway grocery store at the Lahaina Cannery Mall is a good place to stock your villa - south just before Lahaina and also on the shuttle. Resort has small grocery & sundries store on-site. It's a nice place but expect to pay for the convenience.
One minor annoyance here - people reserve lounge chairs with a towel, sandal or a book early in the morning and staff does not police this - even though the signs say they do. It's as bad as a cruise ship.
Other than that, we would still stay here again.

Room Tip: At the north complex, buildings #5 & 8 have best ocean views. These are typically made availabl...
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
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2  Thank DaveCruiseHike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2014

Once again a classic stay in Maui at the Westin Villas, 6 years and counting... Can't beat the conveniences of this property. Everything is at your finger tips and if it isn't its a short walk or drive! Great environment for kids, snooba is great for introducing the bottom of the ocean to kids. Fantastic staff everywhere at the resort.

Oh ya kids program is great too!

Room Tip: Choose building 3 facing the parking lot (park really), sounds offal but it gets you a view of the o...
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  • Stayed: April 2014, travelled with family
    • Location
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1  Thank BKNJS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2014

We had a one bedroom oceanfront villa in building 8. It was close to the beech where there was fantastic snorkeling. The resort was very clean from the pools, to the BBQ, to the room. The restaurants were a little spendy, but no more than other places on Maui. The room was mostly quiet. There were a couple of times we could hear neighbors moving chairs on their lanai. Overall a great stay.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
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3  Thank jattig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krystle S, Manager at The Westin Kaanapali Ocean Resort Villas, responded to this reviewResponded 14 August 2014

Aloha! Thank you very much for your outstanding rating and for your recommendation to other travelers. We are excited to hear that you had a fantastic snorkeling experience. We hope to see you again, until then a hui hou.

Mahalo,
Krystle

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Reviewed 10 August 2014

The Westin Kaanapali ORV is a FAMILY resort. If you are going there to relax as a couple, be prepared to have children around in everything except for the spa. The grounds are beautiful and its location on Kaanapali is wonderful. The staff are very friendly and helpful - a veritable army of concierge staff are available around the clock. The restaurants are good except for the Pelehu which is not very Italian and very over priced. The ahi sandwich at the Pool Side Grill was great. We had a therapeutic massage as a couple and it was excellent. The spa facilities are very good.

We went on one of the five day deals, which is really a way for them to get you to the resort and cued up for the time share pitch which is about one and a half to two hours. This became a bit much at the end when they tried to sell you your next vacation at regular price when they found out they couldn't sell you a week of time share between $30-$120K.

It is a beautiful resort and if you want everything at your finger tips this is your place.

The beach out front of the hotel has excellent snorkelling and awesome sunsets.

Room Tip: The complex is divided into Villas South and Villas North. North is the new section. The inner cou...
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
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1  Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Kaanapali Ocean Resort Villas

Address: 6 Kai Ala Drive, Lahaina, Maui, HI 96761-5915
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Lahaina
#3 Top resorts Hotel in Lahaina
#7 Spa Hotel in Lahaina
#8 Family Hotel in Lahaina
#9 Romantic Hotel in Lahaina
#9 On the Beach Hotel in Lahaina
Price Range: £333 - £636 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Kaanapali Ocean Resort Villas 4*
Number of rooms: 1021
Official Description (provided by the hotel):
Nestled between the Pacific Ocean and West Maui Mountains, makes The Westin Ka'anapali Ocean Resort Villas the perfect island retreat. Each spacious and stylish one and two-bedroom villas include private lanais, full-sized kitchens, washers and dryers, generous living and dining room areas, and complimentary Wi-Fi. ... more   less 
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Also Known As:
The Westin Kaanapali Ocean Resort Villas Hotel Lahaina
Westin Kaanapali Ocean Resort Villas
Westin Lahaina
Westin Ka Anapali Ocean Hotel
Westin Villas Maui
Lahaina Westin
Westin Maui Villas
The Westin Kaanapali Ocean Resort Villas Maui/Lahaina

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