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Review of Napili Gardens #1

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Very good
3 reviews
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Condo/Apartment -
3 Bedrooms, 2 Bathrooms, Sleeps 8
Lahaina, Maui, Hawaii

Reviews from our community

Very good - based on 3 reviews
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Reviews from our community

Date | Rating
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Ralph L
Allentown, Pennsylvania
Level 6 Contributor
105 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Nice Condo but hot and uncomfortable is paradise!”
Reviewed 5 September 2015 for a stay in August 2015
person found this review helpful

This Condo was not as advertised because of a number of issues. First the Pros...great Master bedroom, beautiful living room, washer and Dryer on premises, keypad locks, no keys to lose and WIFI. Beach is near but not 200 feet as advertised. Unless you walk to Kapalua beach about 10 minutes away the beaches are steep with rough surf, not suitable for small children. The Cons....kitchen has an ant problem in spite of ant traps. We had ants get into some of our food. The A/C was an issue. We were there during a very hot and humid period and the NEST thermostat would move the temp to 86 degrees when no one was in the condo, which meant returning to a hot Condo that took 2 hours or more to drop down to 72 degrees. Also it will drop into sleep mode if no one is upstairs during the day causing the temperature to rise to uncomfortable levels. Unless you are constantly walking by the thermostat it will shut the A/C off. We finally called to complain to the Maui Beachfront Rentals who contacted the owners about this issue who somewhat resolved it but we suffered for 5 days before doing so. The owner would resolve a lot of dissatisfaction by scrapping this thermostat. TV remote in Living room didn't work, ceiling fans made noise and the one in the MBR will fall down soon. 2nd and 3 rd bedrooms were small.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked best: Condo in a good location
Liked least: Maintenance and A/C issues
Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
Recommended for:
Families with young children
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
3 May 2016
We are sorry you had a less than amazing stay at our unit. It's always our goal that our condo is in excellent condition and suits your needs. To address a few of your complaints, I'll start with the ant issue. Here on Maui, ants are an problem for everyone, everywhere, especially on bottom floor units. We stress in our condo compendium to keep from leaving any food out as that attracts the ants quickly, and we do regularly have pest control spray outside the premises, but as stated, it tends to be an issue for all on Maui. I understand you were having A/C issues, but you did not let us know, as you stated, until after five days of your experiencing the issue, and then, as you said, we were able to resolve the issue. We can't fix it if we don't know there's a problem. We've had the TV remote in the living room changed out and ceiling fans serviced thanks to your feedback. I'm sorry you felt the bedrooms were small, but we post the square footage of the unit and do our best to take the best representative photos of our condo as possible. Thanks for staying us and providing feedback to help us improve.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
nancy a
2 reviews
Reviewed 20 February 2015 for a stay in February 2015

Beautiful place, ideal location. A four generation reunion in paradise.The price was competitive, with access to the beach just moments away by foot. We celebrated my mother's eightieth birthday, in fact all the ladies had birthdays January/ February to celebrate. We didn't have enough time to spend in this beautiful condo with all the rest Maui had tho offer. Loved it!

Value Rooms
Location Cleanliness
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
11 Mar 2015
Thank you for such a kind review. It is our aim that everyone of our guests always leaving describing their experience as fantastic. It was a pleasure having you as our guest. Please do return.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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